Reviews
My service experience
I brought my car in because the key fobs weren't working. oil change special and to get my wheels repaired with the warranty I purchased. I dropped my car off last Thursday figuring it would be a day or two and got a loaner car. It turned out to take until this past Tuesday before I could pick the car up because of the wheel work. It seemed like every time I would start to wonder about the car being ready, I would get a phone call from Jason giving me an update. I never once had to call to find out what was going on. I don't know if this is your training or Jason is just that good at his job? Either way I just wanted to reach out to you to let you know Jason and the product you are providing are the best and the reason I drive down to Pepe Cadillac. Mt. Kisco is much closer to my work, but I keep fighting that 287 traffic knowing that I will have a great experience having work done on my car with you guys. Always a pleasure dealing with Pepe.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Joey, we would like to thank you for your recommendations and for this amazing review. Our team of professionals is dedicated to providing you and everyone else who visits Pepe Cadillac with only the best there is to offer. It’s so nice to hear that Jasson helped to make your experience such a positive one. We look forward to working together again!
Professional
I have been a recurring customer at the Cadillac dealership service department in White Plains, NY for the past 5 years. I have always been attended to in a timely fashion. The receptionist team always responds to my phone calls/ voicemail promptly and efficiently. The service is great. Never hesitate to listen to my concerns about my vehicle.. I appreciate the team work exhibited by the service department. Thank you for your service and please continue the great work.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Sherry, we would like to thank you for sharing this great review about our dealership! Hearing that you continue to have such amazing experiences is the best thing we could hope for! We will be sharing your feedback amongst our team and look forward to continue working with you. Please come visit us again soon!
Absolutely the best Dealership I have ever dealt with!
Words cannot describe the wonderful experience having your car serviced at Pepe! Been to plenty of dealerships but these cats are by far, the best!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Joe, it’s great to hear that your visit with us earned a 5-star rating! We couldn’t ask for nicer feedback and thank you for taking the time to share it!
Good job by Sam Kwartler!
Good job! Service was done correctly and delivered timely as promised! Received a loaner that permitted me to see my doctor and when done, the car was ready!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your positive experience at Pepe Cadillac! We strive for customer experiences like this, and could not be more pleased. We truly appreciate your business and hope to work with you for years to come.
Service
The service was excellent and well done. While there, I was told about a recall and it was repaired during this visit. This prevented me from having to return for another visit to get this service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your thoughtful review! We appreciate your time and the extra effort it takes to provide your feedback. Your recommendations mean a lot to us and we hope to work together again in the near future!
Excellen service
Great service from beginning to end! Great staff and great facility. Would return and recommend anyone yo this dealership! Couldn’t say better or ask for more.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for this excellent review! We appreciate your recommendations and are happy to hear that you had such a great experience working with Sam, Ron and the rest of our team here at Pepe Cadillac. We look forward to working with you again.
CADILLAC PREMIUM CARE
The service was all that was promised. However, I brought the car in at 3:00 PM as was scheduled and I was told it would take an hour. I waited for the car and was given the car back at 5:30 PM. That was 2 1/2 hours. I was a little disappointed in that.
- Customer service 4.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Donald, I want to apologize again for the extended wait time you experienced. Thank you for taking the time to speak to me about your recent experience. Your experience is always a priority to us and your feedback helps us in educating our employees. As per our conversation, I assure you this is not a common occurrence at Pepe Cadillac. Please feel free to reach out if you need anything else and definitely stop by the next time you're here for service! Thank you, Ronald Bald, Service Manager, 914-949-4300
Great service
Very helpful No attitude Great communication Prompt Responsible Gift receipt given which is nice specially that it help with the repair cost PEPE Cadillac is just all around awesome.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your thoughtful review and recommendations! We are thrilled to hear that you had such an awesome experience working with Sam and the rest of the Pepe Cadillac team. Please come visit anytime!
Outstanding service
Have to say, had a great impression in the dealership to the service, to the people that work there. Jasson was a great help with the service to the Manager Mr. Rodriguez, they made you feel like you are at home and your vehicle is safe with them. I’m happy I choosed PEPE! Thank you guys again!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We would like to thank you for sharing this great review about our dealership! We are thrilled that you enjoyed your experience working with Jasson and Robinson. We appreciate your recommendations and hope to work with you again in the near future!
excellent
stayed with me until the right price & car was achieved. I went to other dealerships but found Pepe to provide the best price & customer service
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Victor, We couldn’t be happier that Kenny provided you with a great car buying experience. He is a true asset and we are lucky to have him on the Pepe Cadillac team. We hope you are enjoying your new Cadillac, please come back to visit anytime!