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Pepe Cadillac

(1,091 reviews)
Sales hours: 9:00am to 7:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:30am–6:00pm
Tuesday 9:00am–7:00pm 7:30am–6:00pm
Wednesday 9:00am–7:00pm 7:30am–6:00pm
Thursday 9:00am–7:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 9:00am–2:00pm
Sunday Closed Closed

Reviews

(1,091 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Pepe Cadillac #1

This is our 3rd Cadi from Pepe. David Persaud is extremely courteous, never pushy, very knowledgeable and professional. Makes leasing a car a true pleasure. The service dept is also easy to deal with no hassles great waiting area. Highly recommend Pepe Cadillac and David Persaud!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for this fantastic review! We are pleased to hear you had a great experience working with David. We appreciate your business and recommendations as we work very hard to make our customers happy. We look forward to working with you again in the near future!

So happy with our lease with Pepe Cadillac!

We are so happy with the great deal Pepe Cadillac gave us plus the professional service of delivering our car to our home and explaining everything thoroughly was top notch! Frank made it very easy for us to lease our new XT5! - Doreen and Mike from Staten Island, NY

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for this terrific review Doreen and Mike! We appreciate your recommendations as we work very hard at client loyalty and customer service. Congratulations on your new Cadillac XT5! We look forward to working with you again!

Pepe Service Department is Execllent

Quality personnel -- Timley Response -- Clean and Efficient Work Environment -- Overall a Very Positive Customer Experience -- All Work Performed as Requested --Would Recommend Pepe Cadillac Service

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your business and your recommendations, Kevin! We're so happy to hear you had a great experience working with Sam at Pepe Cadillac. We look forward to working with you again in the future!

Service with a Smile

Professional, courteous, efficient, honest and helpful are some of the words that comes to mind when I think of Pepe Cadillac, which is their hallmark tradition. They truly bring back the SERVICE in Customer Service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the terrific review! We are grateful that you think so highly of Pepe Cadillac! We work very hard to make our customers happy!

New lease

David Persaud gave me an exceptional experience. Process was so easy and hassle free. His attitude was positive, upbeat and reassuring. Would definitely recommend him and this dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for this fantastic review, Samanta! We're happy to hear that you had an exceptional experience working with David at Pepe Cadillac. We appreciate your recommendations and look forward to seeing you again in the near future!

Jim Romer & Ro Davis were easy and efficient to deal with...

Best experience i've had at a car dealership. Service stood out beyond expectations. I appreciate the inventory and lack of 'hard' selling as well. Thank you.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your business and 5-star review! We appreciate your recommendations and are happy to hear that you had an exceptional experience. We look forward to working with you again in the future!

Painless

I saw that Pepe Cadillac was getting one of the 115 Glacier Metallic CTS-V's that are being produced for Cadillac's 115 year anniversary. I called to check and was connected to David Persaud. This was after announcement in August, but car was not going to be built until late Sep/Early Oct. I put down credit card deposit over phone to buy car at sticker price, and went in the next weekend to see what else needed to be signed. David said there was nothing more needed at that time since the VIN was not even available yet. I was concerned that someone else might try to buy car in front of me. He assured me that even though the cc deposit was not legally binding, they would not break it. Sure enough, car was built in late Sept, David called to give me the VIN. Car delivered early Oct and I drove away happy. David was thorough in showing me all the features, as well as the service area. Impressive looking dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to leave such a wonderful review! I will be sure to share your feedback with David. We truly appreciate the referral and look forward to working with you again. We hope you are enjoying your new CTS-V!

Frank Raniolo was a pleasure to work with

Frank Raniolo made this a simple transaction. Thanks for all your help. I will be recommending customers to you, as i have very pleased every step of the way.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We appreciate your business and the great review! We're happy to hear you had a wonderful and easy experience working with Frank - thank you for so much for recommending him! We look forward to seeing you again.

Amazing!!!

Frank Raniolo was a complete gentlemen with expertise and class! My husband and I was so very pleased with Frank’s professionalism and knowledge with Cadillac! He went above and beyond helping us and we thank him from the bottom of our hearts!!! When our lease is up we know who to call! Thank you Frank Raniolo Mrs. Jennifer Pugliese

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the fantastic review, Jennifer! We are very happy to hear that you and your husband had such a great experience working with Frank. We look forward to seeing you again when your lease is up!

Excellent

David was great and walked us through every step of the process. Our first Cadillac but thanks to David maybe not our last! Thanks all!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Welcome to the Pepe Cadillac family. We are happy to hear about your experience with David and we look forward to seeing you again!

Dealer response

Thank you for the great review! We're happy to hear you had such a wonderful experience with Pepe Cadillac and we look forward to seeing you again!