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Pepe Cadillac

(1,091 reviews)
Sales hours: 9:00am to 7:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:30am–6:00pm
Tuesday 9:00am–7:00pm 7:30am–6:00pm
Wednesday 9:00am–7:00pm 7:30am–6:00pm
Thursday 9:00am–7:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 9:00am–2:00pm
Sunday Closed Closed

Reviews

(1,091 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Service visit.

I went in for routine maintenance and was greeted by Sam. Told him what I needed and I had a few questions about some extended warranty issues. He answered my questions and had my car in and out in a very short time. He also told me about some preventive maintenance issues that I should look at as my mileage gets higher to keep my car in top running order which I will do on my next visit. I prefer to have an authorized dealer do work on my car because they know these cars inside out and work on them all day. As always another great service experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for that great review of Sam! We're so happy to hear you had a great experience and look forward to working with you again in the future!

Purchase of 2017 C Escalade

Our experience was excellent. No complaints. I would purchase a cadillac from here again. I would recommend Peppe cadillac and J Gerardi. He was professional and helpful .

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your Pepe Cadillac & Thank you for that great review of John. We look forward to working with you again in the future!

very helpful

Working with Frank Raniolo was a positive experience for us. From start to finish he was very attentive and knowledgeable to the process regarding our 2017 Cadillac XT5. Thanks,

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your XT5 and welcome to the Pepe Cadillac Family! We're so happy to hear you had a great experience working with Frank!

David is simply the best! Amazing experience!

David helped me with my new escalade truck, he is awesome, helpful, responsive and a pleasure to deal with, much better than my porsche dealer, 100% recommended!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your Escalade and welcome to the Pepe Cadillac Family! We look forward to working with you again in the future!

Service

My car was serviced fast and efficiently. I am very happy with my experience with Pepe Cadillac. I always have good things to say about Pepe Cadillac from the moment I bought my car with them.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for servicing your vehicle with Pepe Cadillac! We look forward to working with you again in the future!

Courteous and Professional Dealershiptop

Top rated dealership starting with sales force up to including the service department. They make you feel that you are truly in a Cadillac dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for that great review! We look forward to working with you again!

Great experience

Sales team went out of their way to find the car I wanted and make the deal happen. Great experience working with the whole team at Pepe.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for that great review! We're so happy to hear you had a great experience working with our sales team!

Car didn't start

I called in Cadillac service. Pepe had someone at my house in less than 30 minutes. Carlos was knowledgeable and very pleasant. Car was jumped and he gave me instructions that worked perfectly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're so happy to hear you had a great experience with Carlos and the rest of our team! We look forward to working with you again!

Great service and Higth quality

when I called to make an appointment and they picked the phone I could feel the professionalism they have which I love. I told them about my problem with my vehicle. They said don't worry we take a looked knowing my car is still under warranty I was glad to heard that ! I dropped my car at my convience it was so helpful. Same day picked up wonderful !!! stress free. I recommended to anybody. This is a dealership that knows what are doing go Pepe great service great quality and very friendly

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for servicing your vehicle with us! We're so happy to hear your situation was stress free! We look forward to working with you again in the future!

Accommodating service

Salesman was no nonsense, knowledgeable and very helpful. He made the whole process a pleasure. The rest of the staff we met were all friendly and accommodating. Showroom was beautiful, clean and what I would expect from a Cadillac dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for that great review of Frank! We're so happy to hear you had a great experience working with our team! We look forward to working with you again in the future!