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Pepe Cadillac

(1,091 reviews)
Sales hours: 9:00am to 7:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:30am–6:00pm
Tuesday 9:00am–7:00pm 7:30am–6:00pm
Wednesday 9:00am–7:00pm 7:30am–6:00pm
Thursday 9:00am–7:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 9:00am–2:00pm
Sunday Closed Closed

Reviews

(1,091 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Best Service Department around

Since this was my first time going in for service at Pepe I didn't know what to expect. Between Remo and Bobby O, I could not have asked for more. They are the the best in the business and treat their customers like family. The service was extraordinary and the customer service outstanding.. Pepe Cadillac will be the only GM dealer that I will go to for sales and service because of these these individuals. I look forward to my next visit.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Excellent service

Bob O'Connell, Ron Pizzutient, and Remo are the absolute best in the world. Can diagnosis and fix any problem quickly and efficiently. Would only go to Pepe

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

They are the best and we are glad you think so too!

Top of the line Service Department!

I have know many of the service technicians currently at Pepe from my former Buick Dealship for about 30 years. Robert O'Connell and his staff, especially including Remo Balsamo are superb and extremely professional. I have trusted them with my family's safety unconditionally. I highly recommend the Service Department at Pepe Cadillac.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Thank you so much for your review this will make the team smile for sure!

Easy Peasy!

Easy comfortable courteous and welcoming experience. This is my 2nd vehicle with Pepe Cadillac. I Love my new SRX and my salesperson Dale Schweizer was terrific.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

We are so happy to hear you love your new SRX and your salesman Dale!

Why go anywhere else?

This dealership is A+! The showroom is amazing. The staff is very pleasant and professional. Dealing with Rick Burton was an absolute pleasure. He knew his stuff and didn't pull any hard sell garbage. It was a seamless and effortless trade in and sale. I'm loving my new 2016 Cadillac SRX.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Congrats on your new 2016 Cadillac SRX enjoy!

Awesome!

Recall On Vehicle And Tire And Oil change. The service department are awesome. They are very hospitable and made me feel welcome and at home. I would highly recommend them to anyone. Gena, darcy, billy, mark and Ron and Andrea are all fabulous and an access to your company. They deserve a raise.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

What a great review for our service team! Thank you so much for sharing with us.

Love my new car

Just bought my first new Cadillac. 2015 Ats and i love it. thanks to David Persaud for all his help. and the entire Pepe team. My experience was excellent. Keep up the great work

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

congrats on your 2015 Cadillac ATS!

Great experience at Dealership

My experience was very good salesman Dale Schweizer was very friendly, knowledgeable, & helpful he explained everything to my satisfaction. I would highly recommend this dealership to others.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

thank you you for your review and we greatly appreciate our recommendations!

BEST EXPERIENCE EVER

My experience was like no other. My husband and I walked into the dealership and was greeted with a smile by Rick Burton. Rick was not only polite and friendly but very professional and knowledgeable. I was so impressed and amazed by Rick, I did not only purchase my Escalade but I offered Rick a better job. I truly hopes he considers my proposal as he is way to talented to sell cars!! I had an excellent experience and I hope Pepe Cadillac knows how valuable of an employee they have. He was truly amazing.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

This was maybe one of the best reviews we have ever seen. Rick is great but we hope to keep him to ourselves :)

Extremely Satisfied

This vehicle buying experience was excellent from the beginning to the end. John Gerardi was so knowledgable and professional. He made me feel comfortable and confident in my decisions. I would definitely recommend buying a vehicle at this dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

We are thrilled to hear you had a great experience working with John!