Pepe Cadillac

My wife and I talked with Phil regarding the purchase of a car that was listed on eBay. Phil worked very hard to make the deal happen for us and we were extremely pleased with the professionalism and treatment Phil treated us with. Ultimately, my wife and I decided to not purchase the vehicle due to financial concerns. Phil was very compassionate and understood our situation. He even took the time to explain some financial advice for us. I would HIGHLY recommended Phil and his team at Pepe Cadillac if you are looking to purchase a vehicle. I can't say enough about how we were treated with respect. Thank you Phil! Chris and Erin

Had an emergency situation and Mark Chandler made an extra effort to make sure I was taken care of; I really appreciate that.

I had a problem that a regular mechanic could not fix came to the dealership and they immediately knew what the problem was and fixed it..very satisfied ...

I recently had the pleasure of doing business with Pepe Cadillac. My wife and I were looking for a Escalade Luxury Edition but were unsure if we were going to purchase certified preowned or new. Upon being greeted at the dealership, we were immediately made to feel at home by the staff. John Gerardi was very friendly and professional, and he was extremely knowledgeable about the features of the Escalade, as he should be. I let John know that we were considering purchasing another brand vehicle from a local dealer but wanted to look at the Cadillac Escalade before making our final decision. To our surprise John Gerardi did not attempt to bad mouth the other brand of vehicle or dealership, but he went on to detail the benefits of the Cadillac Escalade, as well as the benefits of being a member of the Cadillac and Pepe "family". He was not a pushy salesman by any means, but I must admit by the end of our meeting my wife and I had decided to purchase a new 2014 Escalade Platinum edition. My wife and I both joked later that it was his smooth style that caused us to "step up" to the Platinum model. John called the day after we received the vehicle to see how everthing was going. We are extremely happy with our purchase. Pepe gave us a very good price on the vehicle too. We also purchased optional floor mats from the service dept. and dealt with Anthony White. He was also a pleasure to work with. He was very friendly and knowledgable as well. He even went out and put the new mats in the vehicle. And I must say they do look good!!

The Service dept. always displays a high level of customer service and care. Their new facility in White Plains is welcoming and an easy walk to the Metro North Station

The staff at Pepe Cadillac couldn't be more professional and accommodating. Being in the customer service field myself, I recognize excellent service when I see it and I am never disappointed when I visit Pepe Cadillac. Everyone is terrific and Ron Bald deserves special thanks.

Mark and Genesis did a wonderful job from start to finish. Please escalate this note to the owners and the President of General Motors. The staff and the dealership have been nothing than superior. I can't imagine how many other customers were delighted as myself. Many thanks for a great experience. Frank Monica-

Awesome courteous professional & very attentive - a pleasure to have car serviced - which I thought I'd never say!

Pepe is always been Great to me. This car went in for a problem with Cue. An Update was performed by Pepe Service on a bulletin received from GM and Now i have additional problems with the Cue, XM, and radio signals. I can not hold pepe responsible for the Update that made things worse. Its the sourse itself (GM) that continues to prove to me that after 110 years they still cant get it right. I spoke to Jenna on Saturday April 12 to let her know whats going on with the car. I just do not have the time to go back and forth to the dealer to fix it. All these problems will fix themselves at the 25 Month mark :)

The level of service I received was impeccable. I was treated as if I was family and not just a customer,