Reviews
As crazy as this sounds, we have purchased a total of...
As crazy as this sounds, we have purchased a total of thirty-seven cars since 1953, this last purchase being our eighth Cadillac. Only two dealerships stand out in our memories as being first class--Pepe Cadillac and Darien Jaguar; in all likelihood Pepe will see us again in the future. Our salesman, John Gerardi, is truly one of the best. Actually, he is the nicest salesman we've encountered in the purchases of our personal cars. Not only is he knowledgable about the product, but also he is patient and caring when it comes to explaining the intricacies of new cars. One might go so far as to say Pepe Cadillac has a gem in John Gerardi!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for choosing Pepe Cadillac once again. We are very glad you have had another great experience. We pride ourselves on providing superior customer service. Congratulations on your new Cadillac. We are very glad John was able to provide you with everything you wanted. If you ever have any questions please feel free to reach out to us.
Incredible sales experience
The Pepe Cadillac sales team, has taken the process of purchasing a new Cadillac to an extreme new level, that many high end dealers can only look in envy
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
good dealership
everyone at the dealership david and ron make you feel welcome like your in your own home I like doing business with pepe caddy thanks,
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for leaving us this great review. We are very glad to hear everything went well. Congratulations on your car. If you ever have any questions please feel free to reach out to us.
WHAT QUALITY SERVICE IS ALL ABOUT
For all three years of my lease, my car has been serviced by Pepe Cadillac. I cannot rave enough about the service and attention I received from your Service advisor, Ron Bald to the gentleman who took me to my job and picked me up and the mechanic who worked on my car. I could not ask for more courteous and attentive service. I would buy a Cadillac again just because of the service. Your service dept. should be an example of what QUALITY SERVICE IS ALL ABOUT.. Thank you Pepe Cadillac for a job well done in your Service Dept.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Best service!!!!
Always a pleasure. Quick, thorough, courteous, Mr. Chandler makes me feel more like family than customer. I repeat I would buy from Pepe because of this crew. Thanks
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
CTS Service visit
Courteous service as usual with wifi connection so I could work from the customer waiting room, great. Coffee and goodies to snack also wonderful.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Absolutely amazing. Very professional and attentive, and...
Absolutely amazing. Very professional and attentive, and friendly. Comfortable atmosphere and very easy negotiations. I absolutely love the new Cadillacs, the selection was difficult, but I got exactly what I wanted. Thanks to the team!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for leaving us this review. We are very glad to hear that you had a great experience with us. Congratulations on your new Cadillac. If you ever have any questions please feel free to reach out to us.
I am happy to now be part of the Pepe Family. Having...
I am happy to now be part of the Pepe Family. Having been to Greenwich, Mahwah, and Grand Prize Cadillac Dealerships, Greenwich and Mahwah were good...Grand Prize was horrible. It being more convenient to go to Pepe, wow...fantastic! Ronnie was excellent and made me a believer, so the entire experience was beyond my expectations. I had an '08 SRX and '10 Escalade serviced back to back after liking the first experience. Grand kudos to the Team at Pepe, I am now a convert!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for leaving us this great review. We are very glad you finally found a dealership you are content with. We are glad we are able to provide you with the service you deserve. If you ever have any other questions please feel free to reach out to us.
ATS
My sales person (John Massaro) was very patient and competent. I have only had the car for a week so the jury is out re. the actual car. I love the look, but the voice recognition system (navigation etc) is not as accurate as my Infiniti. There should be a way to bypass some choices - it takes FAR too long to get directions or a tel. number!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
My experience I had with Pepe Cadillac dealership I will...
My experience I had with Pepe Cadillac dealership I will never forget. This was my first experience in leasing/ buying a brand new 2014 Cadillac ATS. John Gerardi was so helpful, friendly and very knowledgeable as well as other staff representatives. I Had went to different dealer ships undermined what kind of a car I wanted. Since I am in my 20's know one took my serious about any car I looked at. John Gerardi treated me as if he new me for years and advised me as my dad did. He took his time and well informed me regarding everything I needed to know. I Would also like to praise Angelo Maida a business manager that made the paper work very easy and pleasant. I highly recommend the Pepe Cadillac dealership, staff, and most especially John Gerardi as the number one place to visit for a great car shopping experience.. I want to say Thank You to Everyone..
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for leaving us this amazing review. We are very glad we were able to make your first car leasing/buying experience smooth and easy. Congratulations on your all-new 2014 Cadillac ATS. If you ever have any questions please feel free to reach out to us.