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Pepe Cadillac

(1,091 reviews)
Sales hours: 9:00am to 7:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:30am–6:00pm
Tuesday 9:00am–7:00pm 7:30am–6:00pm
Wednesday 9:00am–7:00pm 7:30am–6:00pm
Thursday 9:00am–7:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 9:00am–2:00pm
Sunday Closed Closed

Reviews

(1,091 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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An experience beyond my expectations!

I am happy to now be part of the Pepe Family. Having been to Greenwich, Mahwah, and Grand Prize Cadillac Dealerships, Greenwich and Mahwah were good...Grand Prize was unacceptable. It being more convenient to go to Pepe, wow...fantastic! Ronnie was excellent and made me a believer, so the entire experience was beyond my expectations. I had an '08 SRX and '10 Escalade serviced back to back after liking the first experience. Grand kudos to the Team at Pepe, I am now a convert!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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David Persaud assisted me in my purchase of a 2014 ATS...

David Persaud assisted me in my purchase of a 2014 ATS and I found the experience to be seamless and professional in every way. His demeanor was excellent and kept me comfortable and at ease throughout the process. The price that he was able to get for my trade-in was particularly impressive as well.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Thank you for leaving us this amazing review. We are very glad David was able to provide you with the best experience and the car that you desire. Congratulations on your all-new 2014 ATS. If you ever have any other questions please feel free to reach out to us.

Mark and David were fantastic. They worked very hard to...

Mark and David were fantastic. They worked very hard to get the best price, both for the new car and the trade-in. David extremely knowledgable about all the features, and so the delivery experience was exceptional.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We are very glad to hear that we were able to find you everything you wanted in your car. Thank you for leaving us this review. If you ever have any other questions please feel free to reach out to us. Congratulations on your new car.

John Gerardi is one of the best in his line of work and...

John Gerardi is one of the best in his line of work and shows it through his work! John provided excellent customer service along with being a very knowledgeable sales men. Wouldn't rather have anyone else besides him! This is the second Cadillac we have bought from John Gerardi.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for leaving us this review. We are very glad to hear that you had a great experience. Thank you for being loyal customers here at Pepe Cadillac. Congratulations on your new car. If you ever have any questions please feel free to reach out to us.

Work with David buying a cadillac xxx 08 and it was a...

Work with David buying a cadillac xxx 08 and it was a great experience. He went through all the setting and controls of the vehicle making sure i understood everything.He also addressed any concerns I may have had. He also worked with me on pricing and is very courteous, doesn't pressure you at all. Also had the opportunity to work with Ron and he was great as well . They take the extra mile to make sure you are actually satisfied.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

Thank you for writing us this review. We are very glad to hear that you had an amazing experience. We pride ourselves on providing superior customer service. If you ever have any questions please feel free to reach out to us.

Howard J. Pobiner, Esq.

Treated superbly by the Service Manager. The shuttle driver was prompt and courteous. The work done on the car was done correctly and on time.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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outstanding service, as always

Staff extremely courteous and professional. Problem addressed quickly and resolved completely. Always a pleasure dealing with Mark Chandler and the rest of the Pepe service team.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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I just leased my first Cadillac from Pepe Cadillac and I...

I just leased my first Cadillac from Pepe Cadillac and I could not have asked for a better experience. From the moment I walked into Pepe Cadillac, I never felt any pressure that you may feel when you walk into other dealerships and deal with other salespersons. Pepe Cadillac is truly a different experience. The dealership was beautiful & spotless. Everyone was very helpful and friendly. John Gerardi was extremely professional and made me feel comfortable about leasing my first car. He made sure I got everything I wanted and I felt that he went above and beyond to make this a positive experience. He thoroughly went through every detail regarding my new lease. When I picked up my new 2014 Cadillac SRX, John sat with me in my new car for an hour and went through every detail of the car to assure I was comfortable. John followed up with me the next day to see if I was satisfied and if I had any questions. He is extremely professional, knowledgeable and friendly. I will definitely be recommending John Gerardi & Pepe Cadillac to friends and family. Thank you John & the Pepe Cadillac team for the great experience!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for leaving us this amazing review. We are very glad to hear that you had an amazing experience. Congratulations on your new Cadillac SRX. We pride ourselves on providing superior customer service. If you have any other questions please feel free to reach out to us. Enjoy your new car and safe travels.

Great Service

I just leased my first Cadillac from Pepe Cadillac and I could not have asked for a better experience. From the moment I walked into Pepe Cadillac, I never felt any pressure that you may feel when you walk into other dealerships and deal with other salespersons. Pepe Cadillac is truly a different experience. The dealership was beautiful & spotless. Everyone was very helpful and friendly. John Gerardi was extremely professional and made me feel comfortable about leasing my first car. He made sure I got everything I wanted and I felt that he went above and beyond to make this a positive experience. He thoroughly went through every detail regarding my new lease. When I picked up my new 2014 Cadillac SRX, John sat with me in my new car for an hour and went through every detail of the car to assure I was comfortable. John followed up with me the next day to see if I was satisfied and if I had any questions. He is extremely professional, knowledgeable and friendly. I will definitely be recommending John Gerardi & Pepe Cadillac to friends and family. Thank you John & the Pepe Cadillac team for the great experience!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Showroom

Our experience with the dealership and particularly with David Persaud can only be described as exceptional. David's professionalism is indeed exceptional and the words escape me to describe how satisfied with our experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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