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Pepe Cadillac

(1,091 reviews)
Sales hours: 9:00am to 7:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:30am–6:00pm
Tuesday 9:00am–7:00pm 7:30am–6:00pm
Wednesday 9:00am–7:00pm 7:30am–6:00pm
Thursday 9:00am–7:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 9:00am–2:00pm
Sunday Closed Closed

Reviews

(1,091 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Great experience

It was a very pleasant experience. Michael Cooper was extremely helpful throughout the entire process. He was very efficient when explaining the features of the car when I came to pick it up. Thank you.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Excellent Service, Spotless bathroom, good snacks.

I experienced a wonderful family like circle of people working at Pepe who remember you! I received excellent service each and every time I serviced my car. Also, when I call with a concern, I receive the same wonderful service on the phone. The team is genuine.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Professional treatment, knowledgeable

My salesman, Michael Cooper, was both professional and knowledgeable. He guided me in the right direction for my automobile needs. He explained the mechanics of both the financing and my SRX. I am happy with both of these. I would not hesitate to recommend Pepe Cadillac to family and friends.Michael made the car buying process easy and painless. Thank you, Gail Seifert

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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This was the best experience I've ever had at a car...

This was the best experience I've ever had at a car dealerships. David was great and I highly recommend him to anyone interested in buying a new car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for leaving us this review. Congratulations on your new car. We are very pleased to hear you had a great experience. If you ever have any questions please feel free to reach out to us.

Great facility Professional personel

Extremely pleased with my dealings with John Gerardi Sales Consultant at Pepe Cadillac. Most efficient and professional made the process easy and pleasant. took the time to explain and show the new features on the 2014 (CUE). Received a tour of the service department. Pepe Cadillac and John Gerardi are what I would expect from a Luxury Dealership. 5 STAR - FIRST CLASS KURDOS To ALL

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Trunk Lock

My trunk lock was broken. Pepe service had to ordered the part. They provide me with a loaner car. My car was repaired. The trunk lock was replaced by the next day. No charge

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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A beautiful and extremely modern facility.

It was our pleasure purchasing the Cadillac from your dealership (Pepe Cadillac) and I am optimistic our relationship we continue in the same spirit it began. Sandy Drescher

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Always Great Service and Professionalism

Had my car in for regular maintenance and for evaluation of the check engine light.. I was promptly and efficiently attended to. It was determined i was going to be given a loaner vehicle for the weekend. I received an update on my vehicle's status and once again when the necessary work was complete with a detailed explanation. The staff is always pleasant and knowledgeable at Pepe Cadillac of White Plains...

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great Service Team

I had some repairs ($1,200) that needed to be done with my 2011 CTS. Marc at the service desk handled all my needs, called me with all additional/recommended work and was extremely professional. Pepe Cadillac service is top-notch and the service professionals, Marc & Ronnie, are excellent. An organization is only as good as its people and Marc & Ronnie are doing an outstanding job in representing Pepe Cadillac. Hopefully they are acknowledged for their excellent work because they are always on the front lines dealing with customers who I am sure can be difficult when repairs are needed. Great team.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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We just purchased a new Cadillac and we are so happy with...

We just purchased a new Cadillac and we are so happy with our whole experience. We love Cadillac and John and the whole Pepe group are the best. We have been loyal customers and I always appreciate the level of service at Cadillac. I have known Ronnie and Marc in Sales for a few years and they always take such great care of us. When it came to trading in our vehicle and finding the new one Im glad we were able to make it work here at pepe. I wanted a specific color that is not the preferred factory combo and I was very picky regarding the inside configuration. John made sure I was able to get everything I wanted. He was professional and caring and fun to get to know. We are very happy!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for leaving us this review. We are very happy to hear that you had a good experience with us here at Pepe Cadillac. Thank you for being a loyal customer. We pride ourselves on providing superior customer service. If you ever have any questions please feel free to reach out to us.