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Pepe Cadillac

(1,091 reviews)
Sales hours: 9:00am to 7:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:30am–6:00pm
Tuesday 9:00am–7:00pm 7:30am–6:00pm
Wednesday 9:00am–7:00pm 7:30am–6:00pm
Thursday 9:00am–7:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 9:00am–2:00pm
Sunday Closed Closed

Reviews

(1,091 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Excellent

I received a same day appointment and was extremely happy with the staff, their concern and the service. This was the finest experience I had with a service department.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Pepe Cadillac provides five star experience.

Pepe Cadillac always provides five star service, no matter what the issue is with my vehicle. The staff is always very professional and treats me as a highly valued customer. I have owned three Cadillacs, all purchased from different dealerships, so far Pepe has provided the best buying and service experience. I would recommend Pepe Cadillac to all my family and friends.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Overall it was a great experience. I was able to work...

Overall it was a great experience. I was able to work everything out with the dealer over the phone and finalize evrything quickly at the dealership. David and the staff at Pepe Cadillac where very attentive and friendly. Thank you, Maria

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

Thank you for leaving us this great review. We are very glad to hear that you had a good experience. We pride ourselves on providing superior customer service. If you ever have any questions please feel free to reach out to us.

Over the many, many years that I have happily owned,...

Over the many, many years that I have happily owned, leased and driven Cadillacs, I have dealt with different dealers and sales representatives. These relationships have usually been pleasant, satisfying and rewarding. Last month, I took delivery of my new 2014 XTS, and can do nothing but sing the praises of the car, the Pepe Cadillac organization, and most especially, John Gerardi. John is the consummate professional. He is knowledgeable, helpful, friendly, attentive to detail, and extremely well-informed. Our meetings were always pleasant and productive experiences. Having representatives like John Gerardi does the Pepe organization proud. I would also like to praise Angelo Maida, who as business manager, made the usually tedious paper-work chores very easy and pleasant. All in all I can happily recommend the Pepe Cadillac organization, staff and most especially John Gerardi as the number one place to visit for a great car shopping experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Thank you for leaving us this amazing review. We are very pleased to hear that you had a wonderful experience with us. We pride ourselves on providing superior customer service. If you ever have any questions please feel free to reach out to us. Congratulations on your new Cadillac!

The entire staff at Pepe Cadillac is extremely polite and...

The entire staff at Pepe Cadillac is extremely polite and courteous. They are true professionals at what they do. It was a delight doing business with them and would recommend this dealer ship if you are looking for a new Cadillac.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

We are very pleased to hear that you had a delightful experience with us here at Pepe Cadillac. We pride ourselves on providing superior customer service. If you ever have any questions at all please feel free to reach out to us.

John and the finance team had worked with us and...

John and the finance team had worked with us and immediately was able to match our wish list with our budget price resulting in a happy experience. We received the car we wanted in one day with no hassles.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Congratulations on your new car. We are very pleased to hear that your whole buying process went well. We pride ourselves on providing superior customer service. If you ever have any questions at all please feel free to reach out to us.

Excellent experience

Everyone at the dealership was helpful, courteous and friendly. Couldn't have been better. i would easily recommend Pepe Cadillac to anyone. I love my Cadillac ATS.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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The Pepe Experience

It was an amazing experience. They are so professional with no pressure. I would recommend anyone to experience a test drive on any Cadillac at Pepe!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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I had a new item installed in my Tahoe by Pepe Cad. Very...

I had a new item installed in my Tahoe by Pepe Cad. Very Professional Staff, I will recommend the service and looking forward to spring time new purchaser. Respectfully Cris Dellaripa CCM PMP

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for leaving us this great review. We are happy to hear that you had a great time. If you ever have any other questions please feel free to reach out to us.

David Persaud is a great young guy with tons of knowledge...

David Persaud is a great young guy with tons of knowledge . It was easy to purchase a car from him, he totally had his act together at every stage and easily described the CUE system so well that in one day I feel like an expert . Would absolutely recommend him and the dealership and plan on purchasing from him in the future. Great service department also from previous experiences.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We are very happy to hear that you had a great experience. Congratulations on your new car. If you ever have any questions please feel free to reach out to us.