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Napleton Clermont Chrysler Jeep Dodge RAM

(1,022 reviews)
Visit Napleton Clermont Chrysler Jeep Dodge RAM
Sales hours: 11:00am to 6:00pm
Service hours: 10:30am to 5:00pm
View all hours
Sales Service
Monday 8:30am–8:00pm 7:30am–7:00pm
Tuesday 8:30am–8:00pm 7:30am–7:00pm
Wednesday 8:30am–8:00pm 7:30am–7:00pm
Thursday 8:30am–8:00pm 7:30am–7:00pm
Friday 8:30am–8:00pm 7:30am–7:00pm
Saturday 8:30am–8:00pm 7:30am–5:00pm
Sunday 11:00am–6:00pm 10:30am–5:00pm
New (888) 234-4398 (888) 234-4398
Used (888) 221-8089 (888) 221-8089
Service (888) 359-1442 (888) 359-1442

Reviews

(1,022 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Napleton Clermont Chrysler Jeep Dodge RAM from DealerRater.

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Best experience ever. Staff ,Greg, was resposive,...

Best experience ever. Staff ,Greg, was resposive, knowledgeable,and kept me informed on the progress of my repair. I would recommend them to everyone needing a repair

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're glad to hear that everything was completed to your satisfaction! Please let us know if there is ever anything else we can assist you with. Napleton's Clermont Chrysler Dodge Jeep Ram (407) 287-4433

I will only get my car services, look at or work on...

I will only get my car services, look at or work on there. Leon and Greg are fantastic. The level of professionalism is outstanding. I am a young lady so sometimes all this car stuff can get overwhelming, they both take there time and walk me through every step of the service experience. I only trust them to handle my car because I know they will do what’s in best for the customer. They are a great asset to dealership, really outstanding guys!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Deceptive Advertising

I received an email with the advertise the above price without any asterisks or notes and even in this add, the price is $50k with including $3k in incentives, when I went to the dealership, the had the price at $64k and try to sell me the truck for $61k with a smile . Do not trust any “sale” pricing even if they send you an email starting the sale price.

Rating breakdown (out of 5):
  • Customer service
  • Buying process 1.0
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Dealer response

Joe, thanks for reaching out to us. We work hard to provide each of our clients with the best automotive experience, but it sounds like we really let you down. Please contact us at (407) 287-4433 so we can work with you to make this right.

From the second we walked in Gary made sure we felt...

From the second we walked in Gary made sure we felt welcome! He took his time and helped us find the right car! Thank you Gary!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Chrysler Pacifica Touring S

From fabulous showroom, to incredible customer service with Brooke Charlton, I never felt pressured and never pushed to any particular decision. I enjoyed working with Meagan Riccardo on the deal and got what I wanted. Then a pleasant surprise awaited with Holly Patterson in finance. Overall, I wish I had started my car search here instead of another dealership. Excellent work!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

3 Strikes & you're out!

I live within 2 miles of this dealer. Tried 3 times within 10 years to purchase a brand new Dodge vehicle. Negotiated a much better deal at 3 other Dealerships, all within a maximum of a 3 hour drive. I suggest that anyone shop around & find a better deal than they'll ever offer & I mean by thousands of hard earned US Dollars. Of course I received emails in which they claimed to work harder but no one ever even replied to my return email. This has been my honest experience, yours may differ. Loving my Brand New 2020 Dodge Challenger R/T Scat Pack 392 purchased in Delray Beach, Fl through the Awesome Salesman Arthur.. He made the most recent purchase an enjoyable experience..

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.
Dealer response

Thank you for your feedback and we apologize that we did not meet your expectations. At Napleton's Clermont Chrysler Jeep Dodge Ram we pride ourselves on providing top-notch service and the experience you describe is not acceptable. We want to research your situation and discuss options to make things right. Please contact me at your earliest convenience so we can work on a solution. General Manager, Bob Barnette at (407) 287-4433

Great service department, done right the first time. Greg...

Great service department, done right the first time. Greg Hutchins is our service guy, he always helps with advice, suggestions and very honest. Really appreciate the time he takes to explain and answer any questions we may have.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're glad to hear that everything was completed to your satisfaction, Rich! Please let us know if there is ever anything else we can assist you with. Napleton's Clermont Chrysler Dodge Jeep Ram (407) 287-4433

Thanks Josh ... Great to see you yesterday. Keep up the...

Thanks Josh ... Great to see you yesterday. Keep up the great work. You always take care of my Jeep. Thank you ... you are the best red beard advisor in town! Steve

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're glad to hear our Staff took such great care of you! We hope we can continue to be of service to you down the road! Napleton's Clermont Chrysler Dodge Jeep Ram (407) 287-4433

Bobby was helpful and expedient. Went above and beyond...

Bobby was helpful and expedient. Went above and beyond what was asked. The service manager, Greg, also made sure I was well taken care of.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Here at Napleton's Clermont Chrysler Dodge Jeep Ram, we understand your time is valuable. Thank you for letting us know how your experience was. We hope to see you again! Napleton's Clermont Chrysler Dodge Jeep Ram (407) 287-4433

Worst service department I've ever worked with!!!

If your not familiar with auto repairs please take your vehicle somewhere else if you can. They have no concern to fix the actual problem but only side step the issue and charge you a ton of money to not fix the actual problem. They wont own up to there screw ups and when you voice your concerns it falls on def ears. Very disappointed after dropping 60,000 on a new truck. I will never buy from there again.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 5.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for your feedback and we apologize that we did not meet your expectations. At Napleton's Clermont Chrysler Jeep Dodge Ram we pride ourselves on providing top-notch service and the experience you describe is not acceptable. We want to research your situation and discuss options to make things right. Please contact me at your earliest convenience so we can work on a solution. General Manager, Bob Barnette at (407) 287-4433