Reviews
Excellent Serive
I was traveling from Arizona to Maryland for Military and was in FL to visit some family. Due to some factory issues, my main seal between the trans and engine was defective and needed replacement. I was able to go in the day after christmas and get my car back within 4 days. Helped me out so much, especially knowing i had to get back on the road to MD. Greg at the Service department was the one who helped me and I would recommend him for anyone.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We're happy to hear that you were pleased with your experience here at Napleton's Clermont Chrysler Dodge Jeep RAM, Steven! Our staff strives to provide the highest caliber of service to all of our valued customers. Thank you so much for your kind review and recommendation. Safe travels!
Great, quick service
Customer service is always amazing! Everyone is really friendly, and there to help with whatever you may need. They have great quality!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave satisfied. Please don't hesitate to visit us if you need anything else. Best, Napleton Clermont Chrysler Jeep Dodge RAM Team
Friendly staff
I bought a 2016 Durango and had an excellent experience!! I also service all 4 of my vehicles there. Everybody is friendly and helpful!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks so much for the wonderful compliments!! We couldn't be more pleased to hear ourselves described as friendly and helpful. We hope you enjoy your new 2016 Durango and we look forward to seeing you again whether for routine service or another purchase. Thanks again!! Best, Napleton Clermont Chrysler Jeep Dodge RAM Team
Great experience, great price...great car!
Hunter took plenty of time to show all trim levels. No attempt to oversell. Not approached within 2 seconds of getting out of my car. Initial offer was the perfect price. Great overall experience. You will be my first choice when it comes time to upgrade Challengers.
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Paul, thank you for taking the time to leave us this review. Your opinion plays an integral part in our customer service. We always love to receive great feedback.
Repair
We're from NJ and had an issue with our 2016 Jeep Cherokee on the way to Florida. This dealership was not our usual location but they took care of us immediately and understood the urgency of the situation. They were helpful, efficient and arranged a loaner car for 24 hours while our Jeep was checked. We were really relieved that they took care of us even though we were not from the area
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We sincerely thank you for going out of your way to write this review about our dealership. We are dedicated to provide each and every customer with an efficient and professional service experience. Your feedback is a testimony that our dedication has really paid off. Best, Napleton Clermont Chrysler Jeep Dodge RAM Team
Napletton of Clermont
Tom, the service representative was great! He greeted me and answered all my questions and provided an update while I waited for my service. He explained what was completed and was very professional.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for writing about your visit with us. Rod is an asset to Napleton Clermont Chrysler Jeep Dodge RAM, and it is encouraging to hear he impressed you by delivering our trademark service. We look forward to seeing you again in the future. Best, Napleton Clermont Chrysler Jeep Dodge RAM Team
Great service
Customer service was great, I had my vehicle in and out at at the time promised. Very courteous at check out.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Raquel, thank you for taking the time to leave us feedback. Wishing you a great day until the next time we meet.
Service Department
I never have an issue with the customer service side of things when I take my car to the service center. However getting my car fixed completely HAS been an issue during the entirety of my lease term so far. Charlie is always great and takes great care of me when I go for service. However, while it isn't his fault there still is the issue of actually fixing my car. While he can only report back to me what the shop/mechanics are telling him I understand that. I am just a little upset that as a whole Napleton hasn't noticed that I've brought my car up there 6+ times for the same exact issue.
- Customer service 5.0
- Buying process 2.0
- Quality of repair 1.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you very much for sharing these comments, Clifford. Wishing you a great day until the next time we meet.
Service
Great place, people are professional and complete the work on time and correct. No waiting longer than told. Will use them again.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We're happy to hear that you're pleased with the service you receive here at Napleton's Clermont Chrysler Dodge Jeep Ram, Michele! Thank you so much for your kind review. We look forward to your next visit!
Excellent customer service
Excellent customer service outstanding atmosphere and clean environment What more can you ask for from a professional group of well educated and trained individuals. Thank you.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We're happy to hear that you're pleased with the service you receive here at Napleton's Clermont Chrysler Dodge Jeep Ram, Fransisco! Thank you so much for your kind review. We hope to see you again soon!