Reviews
Great Service and People
I had made an appt using the call center number. When I arrived, they had no record of it. They were able to fit me in in a timely manner. Service Writer kept me informed using both phone and text. Great save!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate your time to share us this review. We are pleased that our staff was able to provide you a quick service experience. Your comment is a great help for us as it helps us grow as a dealership. Thank you and please don't hesitate to visit us if you have any questions or concerns about the work done on your car. Best, Napleton Clermont Chrysler Jeep Dodge RAM Team
Nonworking side sliding door on grand caravan
Although the whole process took many hours over two days, the staff was honest and accommodating. Our car was still under warranty, so their was no charge. It just required our time. Did appreciate the shuttle service so we could get breakfast at a local restaurant as part of the time required to wait while the problem was worked on.
- Customer service 4.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for your great review, Sharon. We do appreciate your patience for the extended wait that you encountered. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Best, Napleton Clermont Chrysler Jeep Dodge RAM Team
Service
I am very comfortable with everyone that works there. I just moved to Deland from Groveland and I drive all the way from Deland Florida an hour and 15 minutes to have my car serviced there. I will not purchase a car there but I will always have all of my automotive needs met there in service .
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for taking the time to share your feedback with us, Leigh. We are dedicated to provide a welcoming and comfortable service experience to each and every customer that enters our dealership. We are happy to hear that you were pleased with our customer service. Please visit us if you have any concerns about your car. Best, Napleton Clermont Chrysler Jeep Dodge RAM Team
Excellent service
Tom always takes care of my service needs and has done so for the 3 years I've been coming there
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your review, Angela. We couldn't thank you enough for your continued patronage. We're excited to hear that Tom always takes care of you and your vehicle. Please feel free to stop by if there's anything we can help you with. Best, Napleton Clermont Chrysler Jeep Dodge RAM Team
Great Service
There was a special running on Lube Jobs. The fellow who greeted me was very nice, polite and knowledgeable. The waiting area was comfortable and well lit. The service was done in a reasonable amount of time. I was informed and discussed options with the representative and he listened to my concerns.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for this wonderful review and for giving us the opportunity to service your car. We are happy to hear that everything went well for you. Drive safely. Best, Napleton Clermont Chrysler Jeep Dodge RAM Team
Great Service
There was a special running on Lube Jobs. The fellow who greeted me was very nice, polite and knowledgeable. The waiting area was comfortable and well lit. The service was done in a reasonable amount of time. I was informed and discussed options with the representative and he listened to my concerns.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such awesome review! We are always pleased to hear back from happy customers; reviews like yours provide encouraging feedback and let us know we are meeting our team goals. Best, Napleton Clermont Chrysler Jeep Dodge RAM Team
Great service
I was given very quick check in service, Very attentive, he listened to my concerns, also kept me updated while waiting.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for the great review. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Best, Napleton Clermont Chrysler Jeep Dodge RAM Team
Experienced And Professional Staff
Friendly, professional, and experienced staff members. The facility was very clean. One thing that could be improved on, keeping customers informed of progress of repairs.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate your marvelous feedback, Dennis. It is our commitment to ensure quality customer care by providing comfortable and clean facilities as well as friendly and professional service to our guests and we will be sharing your comment to our service team. If you have any future needs, please come see us. Thanks again. Best, Napleton Clermont Chrysler Jeep Dodge RAM Team
Great service
Cooperation and efficient repair. I do not have other words to present at this present time. Please accept this as my review
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to write this review. We are glad that we were able to provide an efficient and overall positive experience. Best, Napleton Clermont Chrysler Jeep Dodge RAM Team
Great Service Rep.
Very professional service rep. Work was done as promised and vehicle was left very clean. Repairs were covered under factory warranty.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Gustavo, thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing professional service. Best, Napleton Clermont Chrysler Jeep Dodge RAM Team