Reviews
Go see NATE
If you are in the need of a new car come see Nate. He is the king of new cars and is very helpful. GO see NATE
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did not make a purchase
Mike, thank you so much for the positive review! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Great leasing experience
I had a great experience with George Quintal and the team at Hendrick Toyota of Apex. I leased a new Corolla Cross and George made the process easy from start to finish!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Mike, we are very happy we could provide you with a positive experience! we hope you have a great day:)
service for truck
Gavin was great in helping me with the service of my truck.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We are so delighted to hear you enjoyed your visit! Safe travels till next time!
Great service
Douglas Hodges was amazing and honest ! Would highly recommend him for an amazing car buying experience. As well as the finance manager Rochelle she was amazing!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
It's wonderful to hear that our team took such great care of you during your visit Chloe! Congrats on your new Toyota Avalon & Welcome to our Hendrick Toyota Apex Family!
Great service
The reps were very professional. I was notified promptly of additional repairs needed and given advice as to as to whether the reccomendations could be deferred until later. Overall great service.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are so happy to hear you enjoyed your visit Fernell! Thanks for taking the time to let us know & take care till next time!
Alfonso above and beyond!
Alfonso treated me like it was him coming in to get service on his vehicle. He treats customers the way he would like to get treated as a customer. Thank You.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We strive to provide excellent service for all our guests so it warms our hearts to hear that Alfonso is following the Golden Rule! Thanks for taking the time to share your kind words Neal! Safe travels till next time!
Time is money
Service has been on the decline during my most recent visits, especially around wait time for simple, basic services. For example, this morning I had the first appointment block of the day at 6:00 a.m. I arrived at 5:45 a.m. I waited. My car wasn?t ready until after 7:30. I came in for a tire rotation. A tire rotation. 90 minutes for a tire rotation. It was ~$40. Frustrated - and for comparison - I took my other Highlander to Discount Tire later that day. They did a rotation in under 20 minutes and it cost $0. The number one most valuable thing to me is my time. Hendrick Service? Going forward I?ll decide and assess whether to use Toyota Dealer Service based on level of service and expertise needed. For general maintenance ? no way.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are disappointed to hear of the decline in your experiences and have shared your review with our management staff. We will use your feedback to better our processes to provide you and our other guests with more positive experiences. Thank you for taking the time to bring these matters to our attention. We genuinely appreciate it.
bought my 2021 Toyota Rav4 Hybrid here
Great service when I made my purchase. Since 2021 I have had my vehicle serviced here. Great people, very helpful with any questions I have and a smooth process in and out.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for your continued business & this wonderful review! We really appreciate it!
Great buying experience
Roderick was great. He worked with us on finding a car that matched our needs. He got my wife the car she wanted! Great service!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We are so thrilled to hear that Roderick provided you & Rebecca with such a wonderful experience! Congrats on your new 2023 Toyota RAV4 Hybrid & Welcome to our Hendrick Toyota Apex Family!
From bad to walking out with a new car.
Amanda Russel was amazing! When we first visited Hendricks we did not have the best experience. However once we were connected with Amanda, she went above and beyond to make sure all of the process was pleasant and smooth as possible. After a few emails and a visit, in Saturday we walked out of the dealership with a 2021 Toyota Rav 4. We are grateful for her service and treatment, along with the rest of the Hendricks Toyota staff.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We are so thrilled to hear that Amanda stepped in and provided you with such an excellent experience! Thank you for allowing us another opportunity to earn your business and Welcome to our Hendrick Toyota Apex Family Jose!