Kia Store Rainbow City-Gadsden

Lewis was very nice and helpful, made the process very easy, couldn’t be happier

Wonderful place. Very patient and kind. Jerry was and is a great addition to Kia Store Rainbow City.

I called ahead of time to inquire about a vehicle i found online with 0 down. I drove from Georgia to Alabama to get this vehicle. I had already talked to paul and he knew what i wanted and where I would be traveling from. Once I arrived, i test drove and fell in love with the car. The car ended up being falsely advertised because it not only was not the price listed but it was not 0 down. This was the whole reason for traveling to another state because i needed 0 down and paul knew this. Paul got scott to assist and scott tried to work some sort of deal. I ended up having to get an entirely different car and i went from having to pay nothing to 1000 flat. I informed them that given the reason i came i was not prepared nor did i have it. Scott said that he would be able to give me 200 towards the cost since it was a mix up with the listing etc. I told him i only had 7 to 8 and that it would completely wipe me out. He said that he would be able to get me 200 towards it since the other vehicles information was wrong but it would take a few days up to a week. I asked him i know 1000 times if he was sure because if not that would put me in a difficult and impossible situation. He assured me so i moved forward. Two weeks pass and still nothing, i called paul who seemed sincere when i purchased the vehicle and he said he would call me back. I called the following day since he did not callback, he said he would check with scott and the cfo etc and callback and did not. I called him the following day and he said it has to be funded first which was not what was said when they were trying to make the sale not knowing i knew it had been funded already so i informed him it had been already. I also explained to him that me not getting that check as expected has and will put me in a bind and i have absolutely nothing because i trusted them and their word about the money. I explained to him that i could not get back and forth the upcoming week nor get food because of this incident etc. Paul said he would check on when it was sent or will be sent. I explained to him that it is almost three weeks later and that i could not wait another week. I asked if they could have whoever to overnight it since it was their mistake. Paul never called back. I thought that him and scott were genuine and sincere and not lieing to my face about what was agreed upon but apparently i was wrong. There is no reason why i should have had to call in the first place to check on something we arranged when the purchase was made. There is absolutely no way i should have had to call three days in a row to not get a callback either day. It amazes me how overly excited and helpful paul was when i made the purchase but literally treated me as if i did not matter or my situation because he had already made the sale after the fact. He blatantly lied to me each call and did not call back nor did he desire to find a resolve for me. This is NOT good business or good business ethics. A customer should never be cheated out of their right to make a sound decision and i was not able to because i was deceived. Meanwhile, i will lose my job because i am not able to get there because i trusted scott and paul. If i had been told that it would take a month to get a check i would not be in this situation. I have NEVER just went on someones word but i thought these two guys were trustworthy so i decided too and now i am in a situation and paul apparently could care less. I was lied to just to make a sale and now my livelihood is at stake because of it.

Would just like to say the representatives are professional and courteous, the most pleasant dealings.

Everyone there was great. The process was very quick and I was out of there with a new car hassle free

Chelsea was great! She went over everything with me on my car.. I will definitely send my friends there.

This was the best place to purchase!! Wonderful service. Mr. Fulton Lewis was the best!!!! I would recommend him to anyone looking for a vehicle. Very nice and professional.

Awesome sales service. Really helpful and worked with me to get approved. Even with bad credit.

Well Cheyenne wolf is excellent car salesman . Great personality and when above and beyond to make sure I got what wanted. Far as rest of the staff seems like pretty good folks also

Great service. Mr Myrick extremely helpful. I will recommend him to all my friends and family.