Kia Store Rainbow City-Gadsden

4.8
(494 reviews)
Visit Kia Store Rainbow City-Gadsden
Sales hours: 8:30am to 7:00pm
Service hours: 7:30am to 5:30pm
View all hours
Service Sales
Monday 7:30am–5:30pm 8:30am–7:00pm
Tuesday 7:30am–5:30pm 8:30am–7:00pm
Wednesday 7:30am–5:30pm 8:30am–7:00pm
Thursday 7:30am–5:30pm 8:30am–7:00pm
Friday 7:30am–5:30pm 8:30am–6:00pm
Saturday 7:30am–2:00pm 8:30am–6:00pm
Sunday Closed Closed
New (256) 399-4139 (256) 399-4139
Used (256) 399-4087 (256) 399-4087
Service (256) 399-4143 (256) 399-4143

Reviews

4.8
(494 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews. Includes reviews of Kia Store Rainbow City-Gadsden from DealerRater.

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5.0

Service deptartment kept me updated about what was being...

Service deptartment kept me updated about what was being repaired and kept me updated the whole time I was waiting.very pleasant and nice

Dealer response

We're so glad to hear that you had such a great experience. Please let us know if we can be of service to you again in the future. Thank you for your review and have a wonderful day!

3.0

The only person who ever answers your questions or...

The only person who ever answers your questions or concerns is Chris and if he is not available then you are out of luck no one seems to be happy to see you there tells you anything about the Job that was done in your car! It feels sketchy the whole operation!

Consumer response

The last 2 oil changes they do not issue a information sticker for the windshield or reset the oil mileage!

5.0

Quick, friendly hassle free service. I was greeted by...

Quick, friendly hassle free service. I was greeted by every member of the service department while I was there.

Dealer response

We are so glad to hear that you had such a great experience while getting your vehicle service. We truly appreciate you business and hope we can be of service to you again in the future. Have a wonderful day, and thank you for your review!

5.0

We were very impressed right from the start Chelsea came...

We were very impressed right from the start Chelsea came right out to help us and made the experience awesome

Dealer response

Chelsea works really hard to make sure her customers are happy throughout the process and with their final purchase. We truly appreciate your business and hope you will think of us should you have a need for a new vehicle again in the future. Thank you for your review and enjoy your new car!!

5.0

Dealership got my Kia in superfast, diagnosed and fix...

Dealership got my Kia in superfast, diagnosed and fix problem quickly, staff from start to finish were very efficient and polite!

Dealer response

We truly appreciate your business, and we hope we can be of service to you again in the future. Thank you so much for your review and have a wonderful day!

2.0

Brought my car to get repaired under warranty and fix...

Brought my car to get repaired under warranty and fix some recalls- brought my car wasted my time they didn't even order the parts so now I'm waiting for them to call me when the parts are in. Now another day off work to bring it back

Dealer response

We sincerely apologize for your frustrations. Please feel free to email us at customercare@mykiastore.com with more details regarding your experience so that we can look more into it. We appreciate your review and for bringing it to our attention - it helps us to make improvements to our processes moving forward. Have a wonderful day!

5.0

Great experience. Quez Williams was so helpful and...

Great experience. Quez Williams was so helpful and knowledgeable. The financing was easy and helped me get a new car.

Dealer response

Quez is known to take very good care of his customers, and we are happy to know you were no exception. We are truly grateful for your business. Thank you so much for your review, and enjoy your new car!!

5.0

We had a great experience. Every one was helpful and the...

We had a great experience. Every one was helpful and the process was very easy.

Dealer response

We sincerely appreciate your business and are honored that you chose us to help you find your new vehicle. Thank you so much for your review and please let us know if we can be of service to you again in the future!

5.0

Javie is awesome. Actually the whole store is pretty...

Javie is awesome. Actually the whole store is pretty great. They were so friendly we actually bought 2 cars from you guys.

Dealer response

Wow - two cars! We are so honored and humbled to have you as a customer and appreciate your business so much. Please let us know if we can be of service again in the future. Thank you so much for your review and have a wonderful day!!

5.0

She did a good job excellent and professional I am very...

She did a good job excellent and professional I am very satisfied I’m very happy with Kia

Dealer response

Thank you so much! We are so glad to hear that Chelsea took such good care of you. We sincerely appreciate your business and hope you'll consider us should you be in the market for a new or used car again in the future. Have a wonderful day and enjoy your new ride!