Reviews
Awesome Service Department
Mini of Warwick is a two hour drive for me, but the Service Department at this dealership is worth it. They are incredibly knowledgeable, professional, and personable. Special kudos go out to Service Advisor Sean Cameron.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the great review, Ed! We know your time is valuable, so we truly appreciate you coming two hours in just to see Sean and our Service Team! Please come back at any time!
Excellent customer service at Mini of Warwick
I needed a new battery and was stranded away from home for a day. I had my Mini jumped to get to the dealer Monday morning and Darrell was very accommodating to get it done. From the moment I walked into the dealership, everyone was very pleasant and I felt cared for. Kevin worked on my car and everything works perfectly. Thanks again for great customer service.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Brigitt- Sounds like you had a quality experience from start to finish, which makes us very happy! Thank you for taking the time to write a review. We are glad to hear Darrell and Kevin both went above and beyond to assist you with a high level of customer service throughout the process. We hope you continue to love your brand new battery, and We look forward to your next visit.
Seriously Amazing
A prior lease I had with a different dealership was ending and I wanted to get into a different car brand before winter time. I’ve heard great things about Mini from family and friends and decided to stop by. I had no intentions of buying a car the day I visited but ended up doing so! Every single person that helped me through the process was amazing - so friendly, helpful, easy going, professional, knowledgeable, and able to answer all of my questions. There was no pressure at all here unlike all of my prior car shopping experiences. I’m seriously impressed and grateful with how easy and stress free this experience was for me. Special shout out to Joey for walking me through everything and making my car buying experience fun! Thank you all at Mini!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Joey and the team will appreciate knowing that you enjoyed your experience and are happy with the outcome of your visit. Congratulations on your new MINI. We are confident that is will meet your needs. We hope that you will visit again in the near future.
Amazing customer service
First time at a Mini dealership since I’ve hd my car and the service they provided to help fix my car was amazing. Will defiantly be recommending and coming back when necessary.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Katrina, thank you for your review! We're happy to hear that you had such a good experience with us. We appreciate your business and look forward to seeing you next time!
Barbara Flanders
It has always been a pleasure working with everyone at Mini Cooper. They help me keep the best car that I ever had stay the absolute best car. And mini of Warwick provides the best service.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for the fantastic review, Barbara! We are happy to hear that your car is still running as well as the day you bought it. If we can be of further service, please come back at any time.
Fantastic customer service!
Fantastic customer service - can’t thank them enough for going above and beyond in helping repair my sons Mini when he was stranded in RI due to a clutch failure.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the five-star review! It is always our pleasure to serve you!
All-round Awesome
Dan in Sales, Darrell in Service, and blue eyed guitar player Joey in Customer Care make a phenomenal team. I am on my third MINI because of the cars and the team of professionals I have dealt with. Highly recommended for an all around positive buying experience.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for sharing, Nancy! We hope to see you again!
First-class
Painless and congenial. Definitely worth the drive from Massachusetts. I had previously been to another dealer, and walked out due to their attitude during negotiation.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for the great review! We are glad to hear that our team was professional and courteous during your visit. Please come back at any time.
Service is Outstanding
Brought my car in for the first time for service. Car was bought used so in addition to the repair I needed (sidewalk damage to a tire), I wanted to find out any other MINI entitlements. Kristin was more than happy to help, printing out all services available to me as a new MINI owner. In addition to what was done that day, I had asked Kristin about removing profiles from the car’s computer. She walked to the car, sat down and tried to figure it out. We were not able to figure it out, but after I left she did some additional research, found the fix and emailed it to me and then followed up with phone call. Talk about going the extra mile. I would recommend this dealership to everybody!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Rich, we'll definitely let Kristin know how much you appreciated her excellent help. We truly appreciate the great rating and review. Thank you!
they were very helpful & it was an easy experience
I viewed my car online and contacted them and an appointment was set for the next day. The whole experience was quick and easy. Everyone was very helpful. I love my car!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your five-star review! Congratulations on your car! We are so glad to hear that you had a quick and straightforward experience with Donna and the team. Please let us know if there is anything else we can do for you!