Bob Moore INFINITI

While it disheartens me to leave a one star review, I have a few things to note about my experience. I believe stating positive things is always the best approach! Positives: 1) the staff, minus Nick - the new car sales manager, is wonderful. The place is clean, the people I spoke to were nice, etc! I worked with AJ, spoke to the receptionist a few times, Steve (the used car sales manager), & someone on the sales team named Jason. Now to the cons... Due the advice (silly me) of persuasive car salesman, I bought the vehicle the same day I drove it. Learn from me… don’t do that (especially if you’re alone). Nick was "so happy" AJ pulled him on this deal because he was the original seller on the car I purchased. Nick walked me through ownership history leaving out that one tire (appears) to need to be replaced. I say appears because I haven't had the opportunity to seek other examination at this time (June 10th 2024). In Oklahoma, you buy cars "as is", which is understandable. I’ll likely use caravan or go to Texas moving forward. Nonetheless, I still sought clarity regarding my question on the tire because if I plan to utilize this location for maintenance, I need to trust them. After speaking with AJ, he told me I’d need to speak with Steve (the used car sales manager) to address my concerns. I called the main line and asked to be transferred to Steve. I encountered Nicks demeaning and absolutely belittling tone and statements. I didn't call to speak to with Nick... I want to be very clear on that. He acted like he had no idea why I was calling, made rude statements, and that leads me to this review. In life we all learn as we go. I adore the car, but I do wish when seeking clarity and understanding when purchasing from a luxury vehicle establishment I would be greeted with respect at the very minimum. Regardless of if you agree with someone. Respect, in sales, should be something you never sway from. My advice to anyone reading this, if you find yourself needing to purchase a vehicle from this establishment, stay as far away from Nick as you can. He will appear kind, when at his core he is rude. When someone gets an attitude during a discussion for no reason.. that speaks to who they truly are. Large purchases like this are a big deal. To be on the other end of a call and act like someone doesn't deserve respect because 1) they are through a phone 2) the deal is done" and "they don't have to disclose" things is ridiculous. Again, this review is mainly centered around Nick and his absolutely poor skills dealing with people. He, based on my interaction, is the definition of a slimy car salesman. Beware. :) Nonetheless, the overall experience was fine and I wish AJ, Steve, Jason & the kind lady who directs calls all the best!

Great service and I appreciated Naaman's low pressure approach. He was able to answer all our questions and seemed very knowledgeable with the Infiniti brand. The entire staff was friendly and professional. I highly recommend to others.

Exemplary customer service, personable, patient, and professional. Thank you to my sales associate Naamen, who I highly recommend, and the rest of the team at Bob Moore Infiniti for an excellent vehicle purchasing experience.

My visits to your dealership is always wonderful.. your staff is very friendly and helpful, the environment is welcoming .

Excellent communication and videos of a 2019 Highlander that I bought remotely. Fast shipping of the automobile to me in east Texas. Deal with confidence.

I went to Bob Moore to check out a Q50. I was just looking. I test drove one and I was sold. For the 1st time in years buying a new car was pleasant not a hassle. I just took it back for it's oil and lube service. The service department was the best.

Bought the vehicle remotely - big leap of faith but the salesman sent excellent quality videos showing the car inside and out. Sent another video a week later to show the small flaws in the vehicle. This showed me integrity and I trusted the process enough then to pull the trigger. They set up timely and affordable shipping from Oklahoma to east Texas. Car arrived exactly as described. I’m totally satisfied with my purchase.

My son who is in the Air Force and I recently purchased a vehicle from Bob Moore Infiniti and it was the worst car buying experience I've ever had. I ended up having to sign paper work for the car three times because they couldn't get the paper work correct, and I have left multiple messages trying to get the paperwork so that I can title the car. As an out of state buyer I have to title the vehicle myself, but because they can't get me my paper work I now have fines from the state of Georgia.

Scott Warfel made my car purchase painless! He was so helpful and provided great education along the way. The car is top notch and everything the dealership said it would be. I appreciate the diligent help, but no pressure approach that Scott had throughout my car search! Thanks again for making it painless and being so professional and also for the Apple Car Play and technology tips! Went the extra mile!!! A+

Naaman Gore was great to work with in purchasing a pre-owned car. The car we were interested in buying was ready for us to test drive when we arrived at the dealership. We got the trade-in value we asked for and Naaman was very efficient in completing the deal with us and following up after the sale.