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2015 state dealer award
View 4 awards
2015 state dealer award 2014 state dealer award 2013 state dealer award
2015 consumer dealer award

Reviews

(485 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Bob Moore INFINITI from DealerRater.

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Awesome car and a great buying experience.

Awesome car and a great buying experience. Thank you Nick for showing us all of the features of the new car. I’m so excited about the new QX60, we are loving it!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I had my g37xs worked on 6grand they put on the invoice

I had my g37xs worked on 6grand they put on the invoice complimentary wash and vacuum the car was ever not washed or vacuumed over 6g worth of work 3000 in labor alone and they were so negligence in the simple it made wonder what else was inventory charged for yet not completed the first concern I had was my service engine light was on they diagnosed the problem identified and serviced it they stated it was test driven problem solved I left the dealership within 5 miles from dealership my service engine light came on. They test drove the car 2 miles 2 miles after such work as new rear suspension new rack and pinion new sway bars and its test driven 2 miles I also stated my key light was coming on but forgot because that light wasn't on when I delivered the car also within that 5 miles my intelligence key light came on also I expected so much more I expected high level of detail at the infinite dealership for my I infinite automobile so I haven't even notified them yet I'm really frustrated upset and highly disappointed when your key light comes on your vehicle may not start I live 30 miles from dealership good. Chance that could have happened it still might driving back up there 2 miles test drive problem fixed invoice stated almost 7 grand worth of work maybe 5 mile test drive would have been a little more responsible I could brought my car elsewhere I wanted to be loyal to my brand I feel very unappreciated.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
2 people out of 2 found this review helpful.

The dealership was great.

The dealership was great. They had the car that I was looking for. The salesman filled the car up with gas and even my car which was brought to Jenks for me.thank you.gregg

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Reggie pays great attention to what the customer and

Reggie pays great attention to what the customer and their vehicle require. He is honest and very kind. His mechanics emulate this same customer care ethics. He has provided such great service over the last 5 years that I’m sticking with the Infiniti brand. In our society we are all stressed and that one honest smile can make all the difference :).

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the kind comment! We’re happy to pass along your comments to Reggie! If you're ever in need of more help, please let us know!

Great customer service and the process was very easy.

Great customer service and the process was very easy. The employees were nice and very helpful.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your positive feedback, Ricky. We’re proud to have you as a customer and we truly appreciate your business!

We always receive excellent customer service from Reggie

We always receive excellent customer service from Reggie at Bob Moore Infinity. Always taking the time to make sure the customer is completely satisfied with there services provided.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I had a great experience, the service department was

I had a great experience, the service department was extremely helpful and thorough! Would Return

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Disappointed with the service department.

Disappointed with the service department. Charged more than the estimate and ran diagnostic for $189 for a dead battery that could have been tested for free.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Bob Moore Infinity is the best auto dealership in Okc.

Bob Moore Infinity is the best auto dealership in Okc. Service advisor Reggie Addington is always great in providing knowledge when a question is asked of hiim with a quick turnaround when ever I bring my vehicle in for service. 6 stars ⭐️ ⭐️⭐️⭐️⭐️

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

2018 Infiniti qx30

Very neat and well organized place of business. Communication was outstanding and Reggie did a great job explaining to me the issue of my vehicle. I will definitely be back!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 4.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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