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Russ Darrow Mitsubishi

(707 reviews)
Visit Russ Darrow Mitsubishi
Sales hours: 9:00am to 5:00pm
Service hours: 7:00am to 12:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–5:30pm
Tuesday 9:00am–8:00pm 7:00am–5:30pm
Wednesday 9:00am–8:00pm 7:00am–5:30pm
Thursday 9:00am–8:00pm 7:00am–5:30pm
Friday 9:00am–8:00pm 7:00am–5:30pm
Saturday 9:00am–5:00pm 7:00am–12:00pm
Sunday Closed Closed
2022 state dealer award
View 10 awards
2022 state dealer award 2021 state dealer award 2020 state dealer award 2019 state dealer award 2018 state dealer award
2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award
New (888) 890-9116 (888) 890-9116
Used (262) 510-2858 (262) 510-2858
Service (262) 510-0485 (262) 510-0485

Reviews

(707 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Russ Darrow Mitsubishi from DealerRater.

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Casey is friendly, presents a good attitude and help me...

Casey is friendly, presents a good attitude and help me above and beyond with everything. Communication has been great. It’s like talking with a friend.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for leaving this 5-star review, Veronica! We are so happy to hear you had a great experience with Casey and the rest of the Russ Darrow Mitsubishi staff. Our customers are part of our ever growing Russ Darrow Group family, and we like to treat every customer like they are a family member. We hope to see you again soon!

As always, RD Mitsubishi, Rigo and Brandon were both...

As always, RD Mitsubishi, Rigo and Brandon were both absolutely great and went above and beyond for me and my family! I highly recommend this dealership!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for leaving us this review, Capree and Tim ;) ! We are so happy to hear you have had a 5-star experience at Russ Darrow Mitsubishi . Listening to our customers wants and needs, rather than just selling, is a big part of what makes the Darrow Difference. We hope to see you again soon

Was easy to find, and easy to locate the vehicle I was...

Was easy to find, and easy to locate the vehicle I was looking for. All staff were very friendly and knowledgeable about car buying process and worked diligently to get me the best loan possible.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for leaving us this review! We are so happy to hear you have had a 5-star experience at Russ Darrow Mitsubishi . Listening to our customers wants and needs, rather than just selling, is a big part of what makes the Darrow Difference. We hope to see you again soon!

Very professional, and helpful. They really took care of...

Very professional, and helpful. They really took care of us after an unfortunate issue that arose of theft from our last vehicle. 2nd time customer and eventually will b 3rd.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thanks Nick, We are pleased to know that we were able to assist you. Thank you for trusting in us. We look forward to continue to help you in the future.

Mitsubishi is a very good dealership. They get you in...

Mitsubishi is a very good dealership. They get you in and out quickly. The employees are very friendly. I would recommend Mitsubishi to anyone looking to buy a car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Rob K. was awesome! He answered our detailed questions,...

Rob K. was awesome! He answered our detailed questions, took the time to listen to our concerns, and time to let us test drive a used and new Outlander. He carefully went over options (comparison's) to buy a used or new vehicle. Aaron was also very pleasant and courteous, we quickly went over/finalized our loan paperwork so we could take our new Outlander home.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your gracious review Brian. At Russ Darrow Mitsubishi we always strive to make all customers and friends comfortable when they work with us. We always put you first! Thanks for believing in us. We hope to see you again soon. Welcome to the Russ Darrow Mitsubishi family!!!

Service is helpful, thorough and friendly. Was able to...

Service is helpful, thorough and friendly. Was able to get appointment same day to fix my issue. They also have good covid precautions. Thank you.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your gracious review. At Russ Darrow Mitsubishi we always strive to make all customers and friends comfortable when they work with us. We always put you first! Thanks for stopping in and we hope to see you again soon.

Staff in Service Department was excellent! Don was...

Staff in Service Department was excellent! Don was upfront and honest about problems and solutions for my vehicle repair. Will definitely return again. Don and Marvin were awesome!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for leaving this 5-star review, Russ ! We are so happy to hear you had a great experience with the Russ Darrow Mitsubishi . Our customers are part of our ever growing Russ Darrow Group family, and we like to treat every customer like they are a family member. We hope to see you again soon!

Robert was incredibly helpful and very easy to get along...

Robert was incredibly helpful and very easy to get along with. He worked hard within my credit constraints to help me find a vehicle that worked for my taste as well as my budget. I will definitely be returning to this Darrow dealership the next time I need a vehicle and I will also recommend it to any other people I know that are looking for a vehicle. Excellent job!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

they did an awesome job. They took their time to work...

they did an awesome job. They took their time to work with us to get a car. They even let us bring our doggy inside the building, so he didn't have 2 stay outside.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.