Skip to main content

Russ Darrow Mitsubishi

(707 reviews)
Visit Russ Darrow Mitsubishi
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 5:30pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–5:30pm
Tuesday 9:00am–8:00pm 7:00am–5:30pm
Wednesday 9:00am–8:00pm 7:00am–5:30pm
Thursday 9:00am–8:00pm 7:00am–5:30pm
Friday 9:00am–8:00pm 7:00am–5:30pm
Saturday 9:00am–5:00pm 7:00am–12:00pm
Sunday Closed Closed
2022 state dealer award
View 10 awards
2022 state dealer award 2021 state dealer award 2020 state dealer award 2019 state dealer award 2018 state dealer award
2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award
New (888) 890-9116 (888) 890-9116
Used (262) 510-2858 (262) 510-2858
Service (262) 510-0485 (262) 510-0485

Reviews

(707 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Russ Darrow Mitsubishi from DealerRater.

Want to share your experience with this dealership?

Write a review

I was interested in a new car with the features I needed...

I was interested in a new car with the features I needed and the best warranty. My daughter has a mitsubishi and is very satisfied with it. The nearest dealer was in Russ Darrow in Waukesha. Wow! What a wonderful experience! Rigo was so kind and patient. He got me the car I wanted and made sure I was comfortable with it. Aaron was so very helpful with all the paperwork. These people are GREAT. I can't say enough good things about them. I not only got a car I love but also feel I've made new friends. Thanks so much. Already have recommended this dealership to my friends.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

The service is excellent and the customer service is...

The service is excellent and the customer service is outstanding. The employees care about their customers and make sure you leave satisfied. I would recommend them to anyone looking for service or a vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Rigo, Brandon, and Aaron were all very helpful and...

Rigo, Brandon, and Aaron were all very helpful and knowledgeable. They were very low pressure and made the whole experience easy and stress free. I will definitely be coming back to this location in the future.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

I called all around Illinois to find someone to fix my...

I called all around Illinois to find someone to fix my car. I was in need of a EGR valve and this dealer was the only one who had it. They made sure that they kept the valve for me and set me up an appointment for the very next day. And the prices are amazing. I only spent half here what I was going to spend home in Chicago. Will definitely come back. It’s worth it!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Came to buy a car, was told approved with 3,000 down...

Came to buy a car, was told approved with 3,000 down payment was good and can be picked up next day. Next day came by and was called that I have to down 4,000 now to get approved. How can I be approved the day before but not approved the next day ? Wasted our time and theirs. Kept running our credit even though we were approved and didn’t want the car anymore. Also, we came prior to see a car and was in the middle of a deal, and they sold that vehicle before further negotiation, yet again wasting our time. Then they just gave up and didn’t want our business anymore. Take your business else where if you don’t want your time wasted.

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process
  • Quality of repair 2.0
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Very friendly and highly appreciated. Will recommend them...

Very friendly and highly appreciated. Will recommend them to family and friends. They know how to treat customer good and I appreciate it very much

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

They were straightforward and super easy to work with. I...

They were straightforward and super easy to work with. I enjoyed my experience. I would buy from them again. Daniel and the finance team did a great job getting me a good deal on my car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Casey was very pleasant and he was very helpful! He made...

Casey was very pleasant and he was very helpful! He made sure to help me get exactly what I wanted! I really had a pleasant experience! Thank you!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Everyone was super helpful and nice. Went way above and...

Everyone was super helpful and nice. Went way above and beyond. Did not expect as much help as i received. Would Highly reccomend!! Thanks guys!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

The service is excellent. They explain things well, give...

The service is excellent. They explain things well, give suggestions/recommendations but are not high pressure sales at all. They educate and allow you to make the decision. I will definitely go back. Very courteous and friendly staff.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.