Reviews
Oil change and tire rotation was completed in a very
Oil change and tire rotation was completed in a very timely manner. And all the workers were very polite
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Mitsubishi. Josh Kiscellus josh.kiscellus@russdarrow.com
Would definitely purchase a vehicle here again if Michael
Would definitely purchase a vehicle here again if Michael was my salesman. He's excellent!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for sharing about your experience with Russ Darrow Mitsubishi. We appreciate your business and hope to see you again soon! Josh Kiscellus josh.kiscellus@russdarrow.com
Did every thing to make the deal work.
Did every thing to make the deal work. It wasn’t easy, but, they were dedicated to make it happen.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, Jerry, for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Josh Kiscellus josh.kiscellus@russdarrow.com
It was clean and neat, the chairs were a bit itchy and I
It was clean and neat, the chairs were a bit itchy and I wish I got more water or offered it more
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback, Nathan. We appreciate your business and hope to see you again! Josh Kiscellus josh.kiscellus@russdarrow.com
Take forever to do a simple oil change.
Take forever to do a simple oil change. My appointment was not even in the system but I booked it over the phone with a rep.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Amirah, We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Josh Kiscellus josh.kiscellus@russdarrow.com
Friendly people,clean, was informed on what was going on
Friendly people,clean, was informed on what was going on with my car. Thank you stay kind
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your review, Nichole. We sincerely appreciate your business ad look forward to serving you again! Josh Kiscellus josh.kiscellus@russdarrow.com
My service advisor, Joakim Holm was incredible and very
My service advisor, Joakim Holm was incredible and very helpful. Explained the whole process to me and updated me during the work being performed. What Joakim communicated to me matched the end result and everything was fixed correctly.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Bradley, Thanks for sharing your thoughts about your experience with Russ Darrow Mitsubishi. Joakim and our team appreciate your business and hope to see you again soon! Josh Kiscellus josh.kiscellus@russdarrow.com
Great sevice, courteous staff.
Great sevice, courteous staff. Too bad the coffee machine was out of order. Need my Java.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Sorry for the inconvenience. The machines were replaced and working on getting new water lines installed.
Had a very great experience with Matt.
Had a very great experience with Matt. They offered a very fair trade-in price and made the process fast and easy. Very happy with our experience!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks for your feedback on your recent visit to Russ Darrow Mitsubishi. It's great to hear that Matt was able to assist you and that you had such a positive experience. Josh Kiscellus josh.kiscellus@russdarrow.com
Very slow service .
Very slow service . Took over an hour and a half to get my oil changed. My truck sat outside the waiting room window for over 20 minutes. When I went in to check on it they were just starting my paperwork. .
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
We're sorry to hear about your experience, Christopher, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Josh Kiscellus josh.kiscellus@russdarrow.com