Reviews
"The service team was very courteous and respectful.
"The service team was very courteous and respectful. Love the vehicle service video idea. I believe is great tool to know the running status of my vehicle. Thank you.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Mitsubishi! Josh Kiscellus josh.kiscellus@russdarrow.com
It started off smooth and 5 stars until things came up
It started off smooth and 5 stars until things came up missing in my vehicle and I reported and the manager Justin tried to threaten me. What does my middle console have to do with an oil change?!!! Employees are stealing and Justin is covering it up! I'll take my business to another location next time. I've been coming to this location since 2017 and it has always been 5stars and now with that violation of my property it's 1 star for me.
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for this feedback. We're very sorry to see that your boyfriend lost his marijuana cigarette. I reviewed our cameras and there was no sign of of any employee taking anything from the center console. we also conducted an interview with shop employees and again determined that there was no evidence of theft. My service manager did not threaten you. He offered to call the police so they can investigate an accusation of theft as well as the possibility that one of our employees had illegal substances on him. We offered because you were not satisfied with our determination that none of our employees had taken your boyfriends marijuana. I apologize that you are not satisfied in our results or possible solution. Â Josh Kiscellus josh.kiscellus@russdarrow.com
Sales staff helped by getting the jeep so I could see it
Sales staff helped by getting the jeep so I could see it and bought it thanks
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else. Josh Kiscellus josh.kiscellus@russdarrow.com
Super chill car dealership.
Super chill car dealership. Had plenty options from used to new. An employee named Michael was able to find the right ride for me and i’m happy with the purchase.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Josh Kiscellus josh.kiscellus@russdarrow.com
While the price was fair for the car we purchased and the
While the price was fair for the car we purchased and the salesperson was cordial and friendly, the vehicle was not even cleaned and ready for the lot. No jack or lug wrench in the car, the ignition switch had been broken and the switch itself was not firmly in place in the steering column. We are getting in contact with the dealership to see if they will fix it. I would recommend this dealership with some reservations.
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- Overall experience 3.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Josh Kiscellus josh.kiscellus@russdarrow.com
The service is excellent on the video explain all you
The service is excellent on the video explain all you need to know about you car thanks again we are really happy
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for choosing Russ Darrow Mitsubishi. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Josh Kiscellus josh.kiscellus@russdarrow.com
Everything was good my only complaint is stop with the
Everything was good my only complaint is stop with the upsaling we looked at alt of cars and how much we wanted to pay a month so trying to get us to spend more almost made us walk out
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks for sharing your thoughts about your experience with Russ Darrow Mitsubishi. We appreciate your business and hope to see you again soon! Josh Kiscellus josh.kiscellus@russdarrow.com
Very timely.
Very timely. Personal was friendly. Clean.wish they could have done an Emissions test happy
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Mitsubishi, we look forward to having you as a valued customer for many years to come! Josh Kiscellus josh.kiscellus@russdarrow.com
They got me out in the timely manner and the service was
They got me out in the timely manner and the service was good. They did a good job
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- Buying process —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Josh Kiscellus josh.kiscellus@russdarrow.com
The service desk the guys have been great but the last
The service desk the guys have been great but the last time the technician didn't do the oil change for my car and I lost 1/2 of oil change for my car
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Mitsubishi. Josh Kiscellus josh.kiscellus@russdarrow.com