Russ Darrow Mitsubishi

While riding the bus on my way to get the hottest outfit from the Kohl's clarence section, I decided to check out a car online. Joshua Washington saw my inquiry and reached out immediately. He understood my plight that I have to be able to beat Ms. Shirley every third Saturday to the store otherwise she'll use her Kohl's cash to grab the best pieces. We set up an appointment quickly. I brought my Grandmother to our meeting and Josh offered us the finest of mountain spring water, assuring it was brought over via three cargos of Application mountain goats. The first car we were shown was a 2014 Mazda. We didn't like it, but thanks to the impeccable service of Josh, he heard my concerns of the seats being uncomfortable for my scoliosis and the tiny sunroof. It didnt help that my third cousin twice removed has the same car and I cannot be seen as a copycat. Josh agreed that if I got the same car as my cousin, I'll be gossip of the family for the next 4.5 family reunions (half because we normally throw a small cousin reunion in California ever other year). He went back to research. Even while waiting, Josh ensured my Grandmother and I were only served the best fruit snacks as he diligently researched a car that would upstage even the ones shown on season 1 of "My Super Sweet 16." My 2024 Mitsubishi Mirage was unveiled to me, and I knew then, she would be the perfect car I can cruise past Bradford Beach in. With a firm handshake, Josh and I sealed the deal. Thanks to having a car again, I was able to take my grandmother for our pre-booked tickets to see little people wrestling. But what really impressed me, was after the sale. A few days later whilst coming back from my yearly day trip to Chicago. I thought I had a problem with my car. Thanks to Josh checking on me even past the day of sale, we were able to get me scheduled to come in ASAP. On the day of my service appointment, I only had 3 strips of bacon and the hospitality shown by Josh left me speechless as he offered me a pack of peanut M&Ms from their vending machine. The service department and Josh are truly lifesavers as they identified the problem fast. I feared I wouldn't be able to make it to my Tuesday night line-dancing classes and I've got to learn the new ones before the summer! Thank you Josh, and the Russ Darrow Mitsubishi team!

The staff at Russ Darrow Mitsubishi is awesome, these people go to distance to help you in any way they can. They are very professional and courteous every time I’m in. I find it to be a very enjoyable experience.. I tell all my friends about this dealership and tell them if they’re looking for a car this is a place to go

Rigo was good to work with. Very knowledgeable and was able to answer our questions. The only negative was that it seem to take quite a while to get the paperwork done, but I might’ve been just being impatient.

I've been with you about 20 years. Good service and your people are good too! It never takes long on apps for service on my MIT either.

I love this service center! They are quick and get the job done! Their customer service is outstanding

Great customer service, knowledgeable associates in all departments I have dealt with. Prompt and attentive. I have purchased several vehicles from various Darrow delarsjips, all have delivered consistent high quality experiences

They were honest and worked within what I needed - appreciated them meeting my needs versus trying to do more

Excellent experience. Went in two weeks ago to get my wife a car and ended up coming back to get myself a new car. Sales and finance staff were a pleasure to work with.

The service department is great! Very nice and efficient. Easy to schedule appointments. You can tell the service department really cares about their customers.

I came in not knowing what to expect, and had such a great experience! Low stress, and no judgment! I left with a beautiful 2023 Nissan rogue, that I love! Rob, the finance manager, and Dan, the sales rep, were both amazing to work with! I appreciate all of the help. We will most definitely be returning for all of our car buying needs!