Reviews
Great experience testing and buying.
Great experience testing and buying. Check engine light the next day, which was resolved very quickly, thankfully. Now feels like an alignment issue happening and very little communication coming from the dealership. Feels like you have all the time in the world to sell and very little time to make sure the vehicles are functional and safe for the road.
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- Buying process —
- Quality of repair —
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Providing a positive experience is our top priority, and we're sorry that we failed here. I will have somebody from service reach out so we can work to resolve this concerning information. Josh Kiscellus josh.kiscellus@russdarrow.com
I took my car in a total of 5 times bc the engine light kept coming on. After taking it to a competent dealership, they told me I had a coolant leak due to a crack in a cylinder! Now, no one will even communicate with me or take responsibility for it. Incompetent, negligent, and fraudulent. I am now having to pursue legal action and have reported this establishment to the Consumer Protection Bureau and the DMV. Worst experience buying anything in my life.
Very nice and accommodating service staff!
Very nice and accommodating service staff! So far nothing but good things to say about the service dept. hopefully that continues!
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- Buying process —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, William, for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Josh Kiscellus josh.kiscellus@russdarrow.com
I like the new videos.
I like the new videos. And my experiences are very good. I am very 'Happy' with the company.
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- Buying process —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for choosing Russ Darrow Mitsubishi. Your feedback and rating mean a lot to us. We're glad we were able to help, Tammy, and we hope to see you again! Josh Kiscellus josh.kiscellus@russdarrow.com
Always great customer service.
Always great customer service. I own 2 mitsubishi cars and will definitely be back when I'm in the market for a new car.
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- Buying process —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Josh Kiscellus josh.kiscellus@russdarrow.com
Very good at making a deal.
Very good at making a deal. Misleading sales and disingenuous customer service. Just another J.D. byrider
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
We're sorry to hear about your experience, Fred, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Josh Kiscellus josh.kiscellus@russdarrow.com
I had a great experience while shopping for a car!
I had a great experience while shopping for a car! Everyone who helped me out was great! Thanks Nick.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for sharing your thoughts about your experience with Russ Darrow Mitsubishi. We appreciate your business and hope to see you again soon! Josh Kiscellus josh.kiscellus@russdarrow.com
Got all the work in 1 day.
Got all the work in 1 day. Nice staff. My car was returned to me clean.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Josh Kiscellus josh.kiscellus@russdarrow.com
My wife and I found the slightly-used Nissan Leaf at
My wife and I found the slightly-used Nissan Leaf at Cars.com and were sure that's what we wanted. But we didn't want to drive to Waukesha from West Bend, so we went to the WB Nissan dealership, also part of the Russ Darrow empire, and people communicated and cooperated and the next day the Leaf showed up in West Bend, we took it for a spin, and we're now its happy owners. So a big Kudos for the friendly and helpful sharing of resources. Beats defending your turf(s) anytime.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, Peter, please do not hesitate to let us know. We are always happy to help! Josh Kiscellus josh.kiscellus@russdarrow.com
Very professional understanding and very helpful Honestly
Very professional understanding and very helpful Honestly concerned patient good willing Hard working, responsible, respectful attentive knowledgeable
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for choosing Russ Darrow Mitsubishi. Your feedback and rating mean a lot to us. We're glad we were able to help, Sandra, and we hope to see you again! Josh Kiscellus josh.kiscellus@russdarrow.com
Mike and the sales manager Anthony were excellent They
Mike and the sales manager Anthony were excellent They treated us with the utmost respect and did exactly what they said. Most car salesmen suck
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
It's fantastic to hear that Mike and Anthony provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Russ Darrow Mitsubishi! Josh Kiscellus josh.kiscellus@russdarrow.com