Russ Darrow Mitsubishi

Joshua was amazing and patient but very kind. He took the time to explain everything and he answered my questions.

The dealership is a pleasant place the sales and service department has been welcoming and professional every time I have an appointment.

Great service and free coffee. Service manager give updates on the progress of your car service. They even wash your car.

Friendly environment throughout the entire process, Jesse was professional yet made the process fun. Thanks

They explained each step, took care of any concerns and delivered a great product. I recommend them highly

It was great, in and out It's a routine oil change what do you want from me

It was great everyone there was very helpful even though they were busy, they took the time to talk to me and let me know what was going on

I am not mechanical. I came in for a problem. Flashing check engine light. OF.COURSE IT WILL NOT HAPPEN WHEN YIU GET IT. $600 later I still have the problem. Engine misfires wasn’t fixed. Still happening. I can’t afford to let your techs find some other routine issue to bill me for. As of now… oil change, rear brakes, new tires, new battery, new spark plugs. I am now broke, and MUST go to and from work with my vehicle misfiring to Milwaukee from West Bend. Your shop was the spark plugs, after I was take. For 1000 by auto safety center. Now I have a new warning light: TPMS

It was the absolute worst! I will never go there again and will never recommend to anyone. From horrible service, to an arrogant, incompetent, rude body shop manager, to having his child, 10-12 years old, employed and doing the work. After going to pick my "finished" car up the first time and pointing out the damage still there, his child, Sterling, told me he spent 4 hours detailing my car, and "hates" my car. This was said infront of his dad and shop manager, Justin. Justin said the damage left on the hood was "rock damage." We both became miracle workers that day as we used our thumbnails to remove said rock damage which was cement damage from the incident. His response was "I guess we have more work to do." He then began accusing me of having work done that to him was questionable to the incident bringing it in. I asked if his estimator, Katie, who has been there for years wrote the estimate (without a word from me as I don't know estimating any more than they know how to do my job), and the insurance company accepted this estimate, and he is now questioing it, even though he had no idea as to the particulars! In other words, I called out his xxxxty work, so this was his comeback, that I'm a liar! The hood ended up needing to be prepared and repainted. I was so upset after this encounter, I called Brandon, the sales manager at Russ Darrow, crying as I felt I didn't know who else to reach out to, and he procured my beautiful car for me and I trust him. The next day I ended up in the ED due to all the stress on my body. Katie called me the following day regarding extending my rental, and I told her the stress this was putting on me and that I had been in the ED because of this. I was told I'd get daily updates. I didn't. Finally, it's 10, yes TEN days later than originally told - Justin threw out a bunch of numbers and formulas of how long the work should take, none of which matched what was done - and I go to pick up my car. It still had to have more work done to it before I considered it acceptable. The guy from the body shop said he hadn’t even seen one of the parts still full of cement (I suppose the child was working on those.) The only reason I got it back at that point was I called Katie that morning regarding it's status, and said I was on vacation after work and would not be back until 7/7. Many other vehicles went into the shop as mine sat, and when I was told twice it was ready for pickup, and it wasn't. That says a lot about the lack of quality standards your shop has. To have a child employed working on my vehicle is disturbing. My car is a 2024 with 16,000 miles. Do you think I want a child doing the repairs? I had recently had my car in for the 16,000 mile check up having every recommend service performed costing me almost $600. One thing I had stressed prior to anyone touching it, was that the tires had just been rotated and to please put them back on the way they came off. Who knows what happened there. I have NO trust that anything happened the way it should have and it is probably money I spent right out of the window. My family, friends, and coworkers have lived this experience with me. I plan to place this experience on social media to warn others of the horrible work, child labor, and incompetent manager who speaks over you, yes I had to stop him several times and say "I'm speaking, don't interrupt me", and is willing to release your car still full of damage back to you as acceptable. I thought going to a Kia body shop would be the best move, and it turned out to ne the worst. I will say Amber was always very kind and professional. So there you have it. One hugely disappointed customer who will pass the word never to go to Russ Darrow Mitsubishi or their body shop.

When we purchased the car they gave us a key without the physical key. When we got home, we realized the back windshield wiper was broken. The next day, the car wouldn't start because the battery was dead. Because we didn't have a key, we couldn't lock the door without a working battery. We jumped the car and got a battery from auto zone. We picked up a replacement key from the dealership and they asked us to drop off the battery for testing. Later they said the battery was working and wouldn't refund. However, they didn't return the battery. We also discovered there is a leak and water drips in when it rains and the radio cuts in and out. Not happy.