Reviews
Amazing customer service as always.
Amazing customer service as always. They do a great job making sure the vehicle is fixed right the first time
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Mitsubishi! Josh Kiscellus josh.kiscellus@russdarrow.com
Aesthetically speaking, the car LOOKS fine and all damage
Aesthetically speaking, the car LOOKS fine and all damage caused in the accident are gone, but service wise, the car hasn’t felt/driven like how I would expect it to. I still hear something that I feel isn’t right, but I’m also tired of the back and forth so I’ll deal with it at a later time on my own elsewhere. I was promised a partial refund due to all of the inconveniences I experienced (wrong chrome, needed service missed, delays & losing my key) and that was at least a month ago or more. I’m not sure if I’m more upset at the woman who hit my car or myself for bringing my car here. I’ve worked in customer service and nobody has that any more, just pay up & hope for the best.
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide some more information, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Josh Kiscellus josh.kiscellus@russdarrow.com
Oil change and tire rotation was completed in a very
Oil change and tire rotation was completed in a very timely manner. And all the workers were very polite
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Mitsubishi. Josh Kiscellus josh.kiscellus@russdarrow.com
Would definitely purchase a vehicle here again if Michael
Would definitely purchase a vehicle here again if Michael was my salesman. He's excellent!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for sharing about your experience with Russ Darrow Mitsubishi. We appreciate your business and hope to see you again soon! Josh Kiscellus josh.kiscellus@russdarrow.com
Did every thing to make the deal work.
Did every thing to make the deal work. It wasn’t easy, but, they were dedicated to make it happen.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, Jerry, for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Josh Kiscellus josh.kiscellus@russdarrow.com
It was clean and neat, the chairs were a bit itchy and I
It was clean and neat, the chairs were a bit itchy and I wish I got more water or offered it more
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- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback, Nathan. We appreciate your business and hope to see you again! Josh Kiscellus josh.kiscellus@russdarrow.com
Take forever to do a simple oil change.
Take forever to do a simple oil change. My appointment was not even in the system but I booked it over the phone with a rep.
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- Buying process —
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Amirah, We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Josh Kiscellus josh.kiscellus@russdarrow.com
Friendly people,clean, was informed on what was going on
Friendly people,clean, was informed on what was going on with my car. Thank you stay kind
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- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your review, Nichole. We sincerely appreciate your business ad look forward to serving you again! Josh Kiscellus josh.kiscellus@russdarrow.com
My service advisor, Joakim Holm was incredible and very
My service advisor, Joakim Holm was incredible and very helpful. Explained the whole process to me and updated me during the work being performed. What Joakim communicated to me matched the end result and everything was fixed correctly.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Bradley, Thanks for sharing your thoughts about your experience with Russ Darrow Mitsubishi. Joakim and our team appreciate your business and hope to see you again soon! Josh Kiscellus josh.kiscellus@russdarrow.com
Great sevice, courteous staff.
Great sevice, courteous staff. Too bad the coffee machine was out of order. Need my Java.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Sorry for the inconvenience. The machines were replaced and working on getting new water lines installed.