Reviews
As always great customer service.
As always great customer service. Always going above & beyond Always answering my questions & making me feel at ease
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Mitsubishi, we look forward to having you as a valued customer for many years to come! Josh Kiscellus josh.kiscellus@russdarrow.com
The staff was extremely friendly and helpful.
The staff was extremely friendly and helpful. The service time was very efficient and the waiting area was very clean and comfortable.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Mitsubishi to be a positive one. Please don't hesitate to reach out if you need anything else. Josh Kiscellus josh.kiscellus@russdarrow.com
The only thing I'm disappointed about is that they
The only thing I'm disappointed about is that they wouldn't give me a discount on the rental car when they pushed my repair date back several times.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Josh Kiscellus josh.kiscellus@russdarrow.com
Customer service was outstanding.
Customer service was outstanding. Very friendly and repair was accomplished in a timely manner. I will be happy to come back if needed. Thank you.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Josh Kiscellus josh.kiscellus@russdarrow.com
The crew is very attentive.
The crew is very attentive. Answered all questions. Very helpful with setting up the Mitsubishi connect app. Mike went above and beyond with his help and knowledge.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future! Josh Kiscellus josh.kiscellus@russdarrow.com
They are very friendly and helpful.
They are very friendly and helpful. I love the system that has a video to show you what they were doing with your car. The waiting area needs to be updated. But overall it’s a great place
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Mitsubishi! Josh Kiscellus josh.kiscellus@russdarrow.com
Rigo was awesome to work with my brother purchased a
Rigo was awesome to work with my brother purchased a vehicle here a while back we came in the process was fast my family and I love our Mitsubishi Outlander SE
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- Buying process —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Josh Kiscellus josh.kiscellus@russdarrow.com
Great experience testing and buying.
Great experience testing and buying. Check engine light the next day, which was resolved very quickly, thankfully. Now feels like an alignment issue happening and very little communication coming from the dealership. Feels like you have all the time in the world to sell and very little time to make sure the vehicles are functional and safe for the road.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Providing a positive experience is our top priority, and we're sorry that we failed here. I will have somebody from service reach out so we can work to resolve this concerning information. Josh Kiscellus josh.kiscellus@russdarrow.com
I took my car in a total of 5 times bc the engine light kept coming on. After taking it to a competent dealership, they told me I had a coolant leak due to a crack in a cylinder! Now, no one will even communicate with me or take responsibility for it. Incompetent, negligent, and fraudulent. I am now having to pursue legal action and have reported this establishment to the Consumer Protection Bureau and the DMV. Worst experience buying anything in my life.
I like the new videos.
I like the new videos. And my experiences are very good. I am very 'Happy' with the company.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for choosing Russ Darrow Mitsubishi. Your feedback and rating mean a lot to us. We're glad we were able to help, Tammy, and we hope to see you again! Josh Kiscellus josh.kiscellus@russdarrow.com
Very nice and accommodating service staff!
Very nice and accommodating service staff! So far nothing but good things to say about the service dept. hopefully that continues!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, William, for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Josh Kiscellus josh.kiscellus@russdarrow.com