Reviews
The experience was great.
The experience was great. The employees were awesome. They made sure we were taken care and comfortable of the whole time there. I was able to leave with a car I always wanted. Definitely would recommend!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much, Talisha, for your wonderful review! We are thrilled that we had the opportunity to provide you with great service. We thank you for choosing Russ Darrow Mitsubishi! Josh Kiscellus josh.kiscellus@russdarrow.com
Horrible, the work there mechanic do is atrocious.
Horrible, the work there mechanic do is atrocious. I'd rather deal with a alley mechanic.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Josh Kiscellus josh.kiscellus@russdarrow.com
Great service and great team 👏 glad o coose russ darrow.
Great service and great team 👏 glad o coose russ darrow. The service was efficient. Thank you !!! 😊
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, Melvin, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Josh Kiscellus josh.kiscellus@russdarrow.com
Great people, great service!
Great people, great service! No hassles! Always making sure car is ready for the road!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Josh Kiscellus josh.kiscellus@russdarrow.com
Inform and straightforward response to the issues with my
Inform and straightforward response to the issues with my vehicle. I would definitely use would have no problem with using your service department again
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Josh Kiscellus josh.kiscellus@russdarrow.com
Amazing customer service as always.
Amazing customer service as always. They do a great job making sure the vehicle is fixed right the first time
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Mitsubishi! Josh Kiscellus josh.kiscellus@russdarrow.com
Aesthetically speaking, the car LOOKS fine and all damage
Aesthetically speaking, the car LOOKS fine and all damage caused in the accident are gone, but service wise, the car hasn’t felt/driven like how I would expect it to. I still hear something that I feel isn’t right, but I’m also tired of the back and forth so I’ll deal with it at a later time on my own elsewhere. I was promised a partial refund due to all of the inconveniences I experienced (wrong chrome, needed service missed, delays & losing my key) and that was at least a month ago or more. I’m not sure if I’m more upset at the woman who hit my car or myself for bringing my car here. I’ve worked in customer service and nobody has that any more, just pay up & hope for the best.
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide some more information, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Josh Kiscellus josh.kiscellus@russdarrow.com
Oil change and tire rotation was completed in a very
Oil change and tire rotation was completed in a very timely manner. And all the workers were very polite
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Mitsubishi. Josh Kiscellus josh.kiscellus@russdarrow.com
Would definitely purchase a vehicle here again if Michael
Would definitely purchase a vehicle here again if Michael was my salesman. He's excellent!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for sharing about your experience with Russ Darrow Mitsubishi. We appreciate your business and hope to see you again soon! Josh Kiscellus josh.kiscellus@russdarrow.com
Did every thing to make the deal work.
Did every thing to make the deal work. It wasn’t easy, but, they were dedicated to make it happen.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, Jerry, for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Josh Kiscellus josh.kiscellus@russdarrow.com