Reviews
Got all the work in 1 day.
Got all the work in 1 day. Nice staff. My car was returned to me clean.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Josh Kiscellus josh.kiscellus@russdarrow.com
Very good at making a deal.
Very good at making a deal. Misleading sales and disingenuous customer service. Just another J.D. byrider
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
We're sorry to hear about your experience, Fred, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Josh Kiscellus josh.kiscellus@russdarrow.com
My wife and I found the slightly-used Nissan Leaf at
My wife and I found the slightly-used Nissan Leaf at Cars.com and were sure that's what we wanted. But we didn't want to drive to Waukesha from West Bend, so we went to the WB Nissan dealership, also part of the Russ Darrow empire, and people communicated and cooperated and the next day the Leaf showed up in West Bend, we took it for a spin, and we're now its happy owners. So a big Kudos for the friendly and helpful sharing of resources. Beats defending your turf(s) anytime.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, Peter, please do not hesitate to let us know. We are always happy to help! Josh Kiscellus josh.kiscellus@russdarrow.com
I have used Russ Darrow for purchase and service for many
I have used Russ Darrow for purchase and service for many years. They always communicate well.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, Peter, and we are thrilled that you found your experience with us here at Russ Darrow Mitsubishi to be a positive one. Please don't hesitate to reach out if you need anything else. Josh Kiscellus josh.kiscellus@russdarrow.com
Mike and the sales manager Anthony were excellent They
Mike and the sales manager Anthony were excellent They treated us with the utmost respect and did exactly what they said. Most car salesmen suck
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
It's fantastic to hear that Mike and Anthony provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Russ Darrow Mitsubishi! Josh Kiscellus josh.kiscellus@russdarrow.com
Very professional understanding and very helpful Honestly
Very professional understanding and very helpful Honestly concerned patient good willing Hard working, responsible, respectful attentive knowledgeable
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for choosing Russ Darrow Mitsubishi. Your feedback and rating mean a lot to us. We're glad we were able to help, Sandra, and we hope to see you again! Josh Kiscellus josh.kiscellus@russdarrow.com
Another very well done and fast service.
Another very well done and fast service. It took less than 30 minutes and I was well looked after.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Daniela, Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Josh Kiscellus josh.kiscellus@russdarrow.com
The way they trick me and my car is very good.
The way they trick me and my car is very good. I would like to choose Russ Darrow Mitsubishi again next times.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for sharing about your experience with Russ Darrow Mitsubishi. We appreciate your business and hope to see you again soon! Josh Kiscellus josh.kiscellus@russdarrow.com
Both talked about the car in detail Both helped in tire
Both talked about the car in detail Both helped in tire history and discussion Satisfaction achieved before I left
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Russ Darrow Mitsubishi. We look forward to having you as one of our valued customers for many more years to come! Josh Kiscellus josh.kiscellus@russdarrow.com
Overall we had a positive experience, but we did have
Overall we had a positive experience, but we did have some issues. This first thing was the source for most of our troubles. We were communicating with someone we thought was with Russ Darrow, but we found out late in the negotiations that she actually worked for a third party service. She made promises and statements which proved to be untrue. At the dealership there were some items that also added to our 3 star rating: There was an open recall for the tailgate wiring harness. Your team told us Honda does not address something like this until it actually breaks. Dahl Honda is replacing it tomorrow. We made an appointment to see the Ridgeline in person and were told that it would be ready. It wasn't. It was delayed time and again and when it was finally available, the trunk bed and storage area were dirty- lots of dog hair, a plastic spoon, etc. During the wait, we were repeated asked to give the down payment check. I held it until WE were ready. The vehicle came with only one key fob even though we were told that we could get a second one. We are ordering one now from an outside source. During the price negotiations, the Ridgeline price went down online a couple of times, but these weren't reflected in Darrow's price calculations while an etching fee was added on. After some serious talk, this fee was waived and that put the final price closer to where we felt it should have been. The supposed Xzilon treatment price was expensive and something that we had no choice on. We were told that it was applied to all the Russ Darrow vehicles. Also, when talking with the third party person, the extensive Russ Darrow pre-certification inspection was often mentioned. We asked for a copy repeatedly, but never received it. The Ridgeline had a little damage to the dashboard that was very hard to see in the online photos. Since we live in Central Wisconsin, we did hire an inspection of our own which showed this. When we brought this up, we were told that the vehicle was being sold "as is". One last item. The gas gauge was on E as we looked at the vehicle. I spoke with the salesperson who did put a little fuel in the Ridgeline before we left. As mentioned at the start, overall the experience at Russ Darrow was OK. After everything we had been through pursuing this vehicle, we were left feeling worn out instead of a feeling of joy. I hope this review helps you to implement some changes to get your dealership up to the 5 star rating you desire. Thank you
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Shopped for a used car
My apologies for any confusion in your purchase process. Please call me and we can discuss further. (262)506-3150
You are correct in saying that we did not pay for the Xzilon treatment, however this was only for the reason that we financed the vehicle through Russ Darrow. We were told if we did not do this financing we would have to pay the $2895 amount. We did not have any details for the financing such as who, percentage rate, and so on until we sat down with Aaron on Friday. We could have financed it locally otherwise. The supposed third party person we dealt with was Kylie Korpela. We were told that she was a third party person-not a Russ Darrow employee-by our "salesperson" Michael Pilarte and I think Aaron said the same. The only dealings we had with Michael before Friday were sales proposals showing figures that I had sent to Kylie. As you can see, there was a real lack of communication and following through with commitments and details by whomever. Aaron and Michael received 4 stars because they were nice to deal with in person, not because of any preparation work or providing details beforehand done in our behalf. I would have argued over the vehicle's final price if it hadn't been for the fact that we liked the Ridgeline's looks and features plus I was tired of going around and around on items with nothing ever being done or answered. As I said previously, the ratings were not given to be too critical, but to hopefully aid in improving. You may hear different things about the promises and business dealings, but I do have text messages which can verify the truthfulness of what I have told you. The information is for you to use or disregard. Your choice. Thanks for contacting me. Chris
This is just an update to a previous review. Some additional information came to our attention and I wanted to address those. Again, the Ridgeline is a good vehicle and the purchase of it was okay, but there is a warning that I wanted to share. Regardless of what is said before the contact is to be signed, make sure that you have IN WRITING any offers, promises, etc that you have been told about your purchase. We did experience a couple of things that were said, but did not happen. Going back after the purchase proved to be a waste of time. We should have been more careful, but we trusted that what we were told would be honored.