Automax Atlanta

Here are the facts of the fraud or misrepresentation of the vehicle I purchased from AutoMax Atlanta. • April 17th purchased a Red 2003 Toyota Tundra transferred the money to Chad, only after the Dhruv Patel told me this vehicle passed emissions (in front of Chad). • Dhruv Patel (salesman) promised me that AutoMax Atlanta could not and would not sell me a car that didn’t pass emissions. • I sat in Chad’s (Business Managers) office at least an hour or more while the technician and salesman worked on the emissions test. • The salesman Dhruv Patel came into Chad’s office and said good new “the emissions passed” and we are ready to finalize the deal. • I wrote Chad the check and sent him a screenshot picture of my bank account so he knew I had the money in my account. • Chad told me that we would get the title and the new Georgia License plate in 4-6 weeks sent to my home address for the 2003 Red Tundra. There was nothing to do on my end. • 6 weeks passed and I followed up with the Atlanta Auto Max office on my tags. Where are my tags I was promised? I talked to Shelby Parker of Atlanta Auto Max, she said she would research the issue. • June 1 – talked with Chad via my cell phone, he advised me “so sorry” there was a glitch in the emissions machine that day on April 17th • Chad told me to just go get the emissions and Atlanta Auto Max would reimburse the cost of the new emissions test, since it was part of the sale. • 6/2 I go to Eagle Oil Change for emissions test. Red 2003 Toyota Tundra - failed and 23 codes that it failed. • I go to my local mechanic 6/2 Weaver Tire and Brake. They fixed the main issues – We drive it for a few days to clear the system & codes “Readiness” • I get it re-tested 6/9 and says it still has many codes including oxygen sensors. Also, my mechanic also said check engine light did not have a bulb, like someone took it out on purpose. • 6/15 I take it by the Emission and says they can’t check it again because – now the check engine light is ON. • I go to my local mechanic again Weaver Tire and Brake and they said to bring it in Monday 6/19 because they are slammed. So far, this whole car buying experience & process is not right. I bought this used truck based on the fact that it passed the emissions test. Chad knows I wasn’t leaving Chad’s office until it passed the emissions. I was told by Atlanta Auto Max sales rep Dhruv Patel & tech as I sit with Chad the business manager that this pickup had passed emissions. This was a key decision in the car purchase and transferring the money for the cash purchase. I was told that my tags would come to my home address in 4-6 weeks and I didn’t have to do anything. Somehow this sales situation goes from emissions passed all is good and you’ll have your plates at your home address in 4-6 weeks, to go get the emissions and we will reimburse you (due to a emissions computer glitch), to paying $4,322 for repairs for the Tundra to pass emissions. $2,053 prior repairs 6/2 & 6/12 to correct emission codes – then it still would not pass emissions $2,269 repairs 6/19 to correct emission codes for catalytic converter. $4,322 total repairs for a $6,500 used pickup (which I was told had already passed emissions) Buyer Beware

Purchased i8 roadster. Auto MAx selected the car carrier and i paid auto max direct. $5000 of damage to the car and auto max did nothing to help. I had to tract down the insurance company on my own and am still waiting for the claim to process. Head up to all, the car carrier has a $2500 deductible which the drive has to pay, so I will be chasing that next. Can you believe they put a vinal advertising for their dealer ship on the bumper of my car this super car? I will now have to pay a detailer to remove it as it dones not peel off. Finally they still have not got me the License plates I paid them for!!! The temp is now 19 days past due. I was told that I can go to Motor Vehicle and get another temp while I wait on them to do their job. So be clear this is the type of service I never want again.

Didn't come to an agreement on pricing, pricing is high for auction cars resale, communication is good though, knowledge about what is sold is limited.

Chad the manager at Automax Atlanta in Lilburn GA has NO integrity , no morals, no certified mechanic on site and zero customer service skills. He sold my college aged Son a used car with limited warranty but said they would fix the catalytic converter after check engine light came on the day we drove off the lot. They "fixed" it alright, after the check engine light continued to stay on, took to an offsite certified mechanic who stated it would cost 3500$ bucks to fix it right after Automax 'mechanic' butchered the engine. put in a faulty used catalytic converter, now it shows melted wires, a destroyed heat shield, damaged AC and many other destroyed engine components. I am so mad and upset and cannot believe how they took advantage of my Son and stole his hard earned money. I don't know how Chad the 'manager' sleeps at night!! Thieves, butchers and inhumane individuals !! BUYER BEWARE STAY AWAY !!!

i have purchased two slightly used cars from AUTOMAX. love them. when i bought them they were 8,000 miles. Now my 2nd car is about 164900 miles. i will get the third car from them again.

I am beyond words as I have had the worst traumatic experience with this dealership. Bought a car and it nearly killed me because of a faulty sensor. Do NOT sign anything until you have it checked out by a mechanic for a diagnostic test. I have no resolution as the 2nd car offered as a trade in also has damage now. Pursuing my options to get this resloved

OMG!!! I purchased a car from here about two years ago PERFECT low mileage no issues. Someone hit me and totaled the car out. I was definitely thinking about getting another auto from them since the process was smooth and there were no issues. Now after reading this I don't think I am going to go through with a purchase.

Nazim is rude as xxxx. I reached out about a specific car, and after reading the reviews, I decided to go somewhere else. Nazim called me and asked me if I was still interested, and I proceeded to let him know that due to the reviews saying pretty much the same thing about the tags and title I decided to not deal with that because I’m dealing with it now with another car… His attitude became irate and I told him that that’s probably why the reviews are terrible because he was named a few times in the reviews. I ended up having to hang up the phone after telling him to have a nice day and he proceeds to call me back telling me that I’m the problem and that’s why I don’t have a car or whatever he said because I hung up on him. In what world do you guys expect to sell quality cars If your reviews are less than 2 stars all across the board and you have people working for you who act like that? I will never and I do mean never patronize this business and anyone who tells me that they are going there I will tell them to run

Bought a low mileage, 2014, CR-V in 2017. Very clean, and we were shown a clean CarFax. Went recently to trade and was told by the dealer that the car had a collision on the vehicle report. I believe that we were lied to and I no longer trust any CarFax report. And certainly, since this car was obtained by them at auction, where apparently the damage was disclosed, they knew and didn't disclose the accident. I had to choose a name to submit the review but frankly, don't recall the associate with whom we delt.

I bought a supposed nice car at this dealership just about a month ago and about three weeks into ownership, I had to top up my coolant which I figured they forgot to do after all it’s a used car. But this happened three more times and because there were two recalls on the car, I took it to the dealer to have them fixed and while there, they did a routine inspection and wouldn’t you know. There was a leak in the coolant line. The price to repair the issue was $1015.00 so I drove out to the dealership and spoke with the sales manager, told him of the issue along with the dashboard coming apart and he said that he would have his service manager text me back so he takes my phone and texts the manager to call me back so a few days go by and I don’t hear anything from the manager so I call the number and it was the dealership number not a cell phone number. When I speak to the service manager, he chided me about my trade in and how he had to fix it blah blah, mind you it was put in their website for sale the next day and sold within a week. They were only willing to offer me $200 towards repairs. Laughable. I’m not holding my Breath for that $200. I will get it fixed myself but PLEASE DON’T BUY A CAR FROM THIS PLACE!! They are low character and dishonest. The reviews don’t lie but they do.