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Automaxx of the Carolinas

(1,969 reviews)
Visit Automaxx of the Carolinas
Sales hours: 9:00am to 7:00pm
Service hours: 8:00am to 6:00pm
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Sales Service
Monday Closed Closed
Tuesday 9:00am–7:00pm 8:00am–6:00pm
Wednesday 9:00am–7:00pm 8:00am–6:00pm
Thursday 9:00am–7:00pm 8:00am–6:00pm
Friday 9:00am–7:00pm 8:00am–6:00pm
Saturday 9:00am–6:00pm 9:00am–1:00pm
Sunday Closed Closed
2017 consumer dealer award
View 1 awards
2017 consumer dealer award
(843) 376-3413 (843) 376-3413

Reviews

(1,969 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Automaxx of the Carolinas from DealerRater.

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My husband purchased a vehicle from them in OCTOBER. It...

My husband purchased a vehicle from them in OCTOBER. It is now MID-FEBRUARY and we have not received the title. Not only that, but today we received notification from the DMV that the tag was NOT properly transferred from his old vehicle to his new vehicle, which means he has been unknowingly driving ILLEGALLY for months. My husband’s license will be suspended if he doesn’t get all of this resolved within a couple of weeks. My husband already went through enough having his life upended from a motor vehicle accident that wasn’t his fault, which is why he needed a new vehicle to start with. Purchasing another vehicle should not be like this. We are livid. This is the worst experience we have ever had with purchasing a vehicle. Save yourself a lot of time and stress by NOT PURCHASING A VEHICLE HERE! 😡😡😡

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Excellent job. Found auto online, contacted dealer,...

Excellent job. Found auto online, contacted dealer, speedy purchase, flew in from Wisconsin, took delivery, and drove back 1064 miles. No issues great staff. #iwouldreccomendtoafriend

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

As far as salesmen, KJ Roberts is the best! Great...

As far as salesmen, KJ Roberts is the best! Great listener, works hard to get what you want & need! KJ & Becky made both of my car purchases go very smooth. The Dealership has great inventory!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great place to buy a car.

See Brian Nasca. Friendly place and fair prices. No pressure to buy and prices are very reasonable. Will give you are carfax and cost of similar vehicles in the area.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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car buying experience

The wife and I went in to look at a vehicle she had seen online and Brian Nasca made the whole buying experience a pleasure . We are now proud owners of a 2014 Chevrolet Equinox.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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These people are every thanks Danielle and Kyle

I came into purchase a car amd things really didn't go as plan! But what mattered to me the most and that Danielle messaged me and made it all better! I messaged her back thanking her so much for reaching out to me so we can make things better❤ I dealt with Kyle who took me test and driving, also some paperwork but he was so funny we shared stories about our kids and laughed!! He also set up my car Bluetooth for me he was just as excited as me❤ To top it off Danielle finished my paper work and she was awesome these people make you feel at home! It was like I was with my family!! I would definitely recommend this car lot to everybody ❤ such genuine kind hearted people! Thanks yall❤

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dishonest Advertising

Went to purchase a vehicle I had seen online advertised as *NON-SMOKER*. Walking up to the car, it was apparent that was not the case. The manager, Mike Dangerfield, told me my opinion was subjective. The sales associate who test drove the vehicle with me said the car was disgusting and reeked. Terrible experience and would never recommend this business to anyone. STAY AWAY.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Smells can be determined by each person differently. We didn't agree that the smell was smoke but we still offered to put the vehicle through our chemical correction to fix the smell at no charge. That product works wonders because it doesn't just mask the smell but chemically cleans the cloth to correct it. We hate that we didn't get to earn your business this time but we would love the opportunity again in the future. - Mike Dangerfield, Internet Manager @ Automaxx

Went to purchase a vehicle I had seen online advertised...

Went to purchase a vehicle I had seen online advertised as *NON-SMOKER*. Walking up to the car, it was apparent that was not the case. The manager, Mike Dangerfield, told me my opinion was subjective. The sales associate who test drove the vehicle with me said the car was disgusting and reeked. Terrible experience and would never recommend this business to anyone. STAY AWAY.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
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A big thank you to Bruce in the service department and...

A big thank you to Bruce in the service department and the parts manger for getting my repair covered under my extended warranty. They saved an Automaxx a customer.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Poor service

Very poor service. Called in advance with pre approval. Told the representative that I was on my way to purchase vehicle but it was a 5 hour drive to them. They confirmed everything was good too go. Called multiple times on way to confirm appointment, still the representative said everything was good to go. I showed up earlier then the appointed time only for them to tell me they sold the car 20 minutes before my arrival. They gave no phone call or anything. The manager was very rude and basically said it’s first come first served.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

We hate that you didn't enjoy your experience. We understand the frustration but without a monetary commitment like a deposit, we couldn't hold the vehicle for you. The timing here is the only tough part. When you arrived the customer had just left the office and was still putting insurance on the vehicle. We wouldn't have called you to tell you the vehicle was sold until we confirmed insurance to complete the deal. You arrived the same time that was happening. We hope to still earn your business in the future and we thank you for the opportunity the first time. - Mike Dangerfield, Internet Manager @ Automaxx