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Germain Mazda of Columbus

(709 reviews)
Visit Germain Mazda of Columbus
Sales hours: 9:00am to 6:00pm
Service hours: 8:00am to 4:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–4:00pm
Sunday Closed Closed
New (888) 571-0223 (888) 571-0223
Used (888) 860-8807 (888) 860-8807
Service (866) 442-2326 (866) 442-2326

Reviews

(709 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Great Experience

This is the second car that I have purchased at Germain Mazda. My sales consultant Terry Johnson made the selection process and trade of my old car an easy, painless experience. Terry answered all of my questions (even the ones that I didn't know I had). What could have been a stressful, painful process was completed quickly and with no stress! Terry and the whole Germain Mazda team are true professionals committed to helping people get into the car of their dreams! If you need a car, look them up! They will take care of you!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

It sounds like Terry really went above and beyond to make your experience with us a positive one! Congratulations on your new purchase and thank you for being such a loyal customer!

Professional dealership

Germain Mazda far exceeded my expectations. This was my most enjoyable and professional car buying experience ever! Sales staff, sales manager, finance manager and spares department were professionals before being salesmen. I have never purchased a car from, or done business with a dealership like this. I didn't even feel like I was at a car dealership, it felt more like a high end restaurant or hotel where they genuinely cared about putting my priorities first. No pressure. I will recommend Germain Mazda and hope that they keep doing what they are doing!

Rating breakdown (out of 5):
  • Customer service
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Evan! Thank you for taking the time to let us know what a special experience you had at Germain Mazda! We are so happy that you left feeling so satisfied with your visit and your new car. Congratulations on your purchase!

Professionals at a dealership

Mike Worthington at Germain Mazda far exceeded my expectations. This was my most enjoyable and professional car buying experience ever! Sales staff, sales manager, finance manager and spares department were professionals before being salesmen. I have never purchased a car from, or done business with a dealership like this. I didn't even feel like I was at a car dealership, it felt more like a high end restaurant or hotel where they genuinely cared about putting my priorities first. No pressure. I will recommend Germain Mazda and hope that they keep doing what they are doing!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We strive to provide our customers with a unique car buying experience that leaves them feeling comfortable and happy with the choice they made. It sounds like Mike was able to provide this for you during your visit! Thank you so much for taking the time to write a review and we look forward to working with you in the future!

Sell and Buy

I went to several dealerships before stopping at Germain Mazda. My goal was to sell my 2013 dodge dart and purchase a used Jeep. Greg Welter was my sales consultant. Him, along with his manager Jeremy worked hard to get me a fair appraisal. Even when the offer was too low, the customer service did not stop. Greg helped me locate used Jeeps on their database. We found one at another Germain location. Weer traveled over to Lexus of Dublin top look at the Jeep. Greg worked hard for me to get me the price i wanted for my car. I sold my car and purchased a Jeep that day. The dealership did a last safety checkup on the Jeep. Two days latest i picked it up. Greg Welter met me at the dealership (ON HIS DAY OFF) to ensure everything went smoothly for me. I was very pleased with the service i received from Greg and his managers. I highly recommend Greg Welter as a sales consultant. He's very personable and not fake.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

We love to hear when our team goes above and beyond for our customers and it is so great to know that Greg did this for you! This kind of customer service is what we value. Thank you for your referral and for taking the time to write such a wonderful review!

Our salesman Bo Stranzin was amazing.

Our salesman, Bo Stranzin, completely devoted himself to us and our car buying experience. He also was supportive after the sale. We were not brand specific in our search, so we visited a lot of dealerships. Bo made this experience a good one for us. We bought our Lexus at Germaine in Dublin and also had a good experience. Thanks Bo!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

It sounds like Bo was able to help you get the best out of your visit. We are so happy to hear that you had not one, but two great experiences with us! Thank you for being such a loyal customer and for taking the time to write your review!

Excellent Experience Buying Mazda 6

I visited Germain Mazda to take a closer look at the '16 Mazda 6. Mike Worthington was a great help from start to finish. I learned everything I needed to know in regard to the vehicle itself, and was able to take a test drive and get a feel for the car. I never felt pressured into anything - pure professionalism from start to finish. They truly want to make it a great experience and make sure that you're being taken care of. I'm very happy with my decision with the Mazda 6, and even happier that I have the team at Germain Mazda going forward.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

When our customers come in, it is important to us that they feel that they are making the right choice and are comfortable with their new purchase. We are glad that Mike and the rest of the Germain Mazda team provided this service to you on your visit! Congratulations on your new Mazda 6!

Easy way to buy a new car

I was so pleased with the new car sales process at Germain Mazda. My initial contact was a telephone call. The sales person called me back promptly and answered all of my questions. He was very helpful in locating the car I wanted and the price was right. The final issue was the trade for my Miata. I was really low-balled by two other dealerships so I was wary. We gave the sales person the number we needed to seal the deal and he made it work. Every aspect of the sale was done promptly and professionally. I will certainly recommend the dealership and sales person to others!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

It is our pleasure to provide you with service that makes your experience as quick and easy as possible from start to finish! Enjoy your new car and we look forward to working with again you in the future!

Made something stressful enjoyable.

I was not really in the market for a new car, but I fell in love with a MINI Cooper that I found on their website. I wasn't expecting a very good outcome since I was walking into this process with less than perfect credit. Greg Welter was very helpful, patient, and positive. He was quick to respond to emails and text messages. Him and his team spent many hours to get me the financing that I needed (that was fair and affordable) and into the car that I love. Greg made a stressful process actually enjoyable. He treated me like a person, not just another number. The good deal on the car was just an add on to the great customer service I got. I would highly recommend Germain Mazda to others.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We love that you love your new car! It is so wonderful to hear that Greg and the Germain Mazda team made the process so personable and enjoyable for you. Enjoy your MINI Cooper and thank you for your business!

Great buy!

Terry was very friendly and made the buying process quick and easy. I test drove numerous vehicles from a variety of car brands and dealerships and Terry's test drive was by far the most thorough and informative.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Giving our customers the best possible service is what we always strive to do, so it makes us happy to know that you had such a great visit here at Germain Mazda with Terry! Thank you for taking the time to write your review!

Great car buying experience!

Mike was very helpful and friendly when I went to Germain Mazda to buy a car. The whole experience went very smoothly and I love my new car!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review! We are glad that we could help you find a new car that you enjoy and we can't wait to see you again soon for your routine maintenance!