Germain Mazda of Columbus

I was looking to lease a new car but was undecided as to what. We had been to Toyota and Nissan prior to visiting Mazda. My husband and I got to look around a bit and then Terry came out to great us. We appreciated the time to look before being approached by sales people. Terry was very attentive to my wants and needs. We took a very nice test drive in the Mazda 3 and Terry even had me stop in a parking lot to test the backup camera. I have never had such an informative test drive and review of a vehicle before. After about 45 minutes with Terry and the car we go in to do the paperwork. Once inside my eyes go to a different vehicle on the showroom floor. After oowwing and aahhing Terry asked if I wanted to test drive it. It being the Mazda CX3. I loved it. Needless to say we caused a few people to stay over time and I was able to drive my new car home. Thank you to Terry and all of the staff. This car lease adventure was a pleasurable one. Pam & Doc

We had been looking around the area for a CX-5, and were having difficulty finding the car with the specific options we were looking for. We were planning to drive out of state to secure the car we wanted, but Terry from Germain lobbied hard for us to allow him to take care of things for us. We ended up getting the exact vehicle that we wanted (from the out of state dealer through a dealer trade) at a competitive price without any hassles or surprises. Terry is diligent and easy to work with, and probably saved us from heartache, as we suspect the other dealer was not being completely honest with us on pricing. Tim, sales manager, and Damon, finance manager, were also friendly and easy to work with. We felt valued as customers, and breathed a huge sigh of relief when there were no surprises with the paper work. I love that the dealership doesn't put any decals or advertising logos on the car, and they even asked us for permission to use their Germain dealer plate holders before putting them on (we will replace these, but appreciate having them for now). This was my first experience buying a new car, and overall Germain made the process much easier than I anticipated.

I just got a used Mazda 6 from them. My situation was difficult; I am from outside USA and am going to stay only for two years, I don't have much credit history, and I knew from the beginning that banks would be reluctant to let me finance a car. But these guys at Germain Mazda patiently worked it out and they finally got me a car that I wanted! I'm especially thankful to Terry, who really worked hard to make things work for me. I had to spend quite a long time at the dealer because my deal was complicated, but I did't get bored and I owe it largely to him as it was really nice talking with him.

When I started looking for a new car, I went to Germain Mazda first. I was greeted warmly upon arrival & invited to look around & visit the beverage area. Some dealers, didn't even acknowledge me & let me leave after much time in the showroom without even saying goodbye. Germain Mazda's Terry Johnson took the time to show me everything about the car I was interested in - & he knew everything! I went to other Mazda & Nissan dealers & while one other Mazda dealer did a great job, I was able to teach a few of them a thing or two about the vehicle because of what Terry taught me. I did not like how one of the dealerships had a sales person show me the car, then pass me off to someone else for pricing. I would have then had to work with yet another person on finance! Exhausting, frustrating & impersonal! Germain allows their customer to work with just two people. The salesperson and the finance person for signing. Much better!! I ultimately came back to Terry for several reasons including his knowledge of current & past Mazdas; the great deal he was able to offer & finally, because he demonstrated through his words & actions that he appreciated me & wanted to build a relationship not only for the present, but for the future as well. Sonny also did a great job of guiding me through the signing process. The electronic forms display made them easy to read and understand. How would I rate my car buying experience with Germain Mazda? Flawless

Found this dealership while searching for a car. The five star rating got my attention, also the good prices. I chatted with K.Klein and she had Terry Johnson call me. The rest is history. Got a great car for a good price. Terry is top of the line to work with. Highly recommended.

I cannot say enough good comments about the exceptional customer service received from Terry Johnson. He was knowledge, kind, curtious, and very easy to work with. He went out of his way to ensure my entire car-buying experience was pleasant. He also coordinated and communicated while my car was being serviced and detailed. Every customer should have the opportunity to buy from Terry. Thank you so much for making my car buying experience a true pleasure, Chrissy

Brittany Lyons did an EXCELLENT job.I was treated great.They all made it so easy .Real happy with the car .Thank you so much.

I bought a used car from Brittany Lyons recently and must say that she went above and beyond. I was two hours away so she took the time to look the car over just as I asked and send the extra pictures that I requested. When I arrived the car was as promised, prepped and ready to go! All of the staff I met that evening were pleasant and friendly.

I am very pleased with my experience at Germain Mazda. I had been in contact with Jordan Hoffman through email about CX-3's for a couple of months before I made a trip to the dealership. Jordan provided me with information on the vehicle and any pricing questions I had. I went in on New Years Eve to take advantage of the end of the year deals and was helped by Mike Worthington. Mike took me through every detail of the car and out on a test drive. I wasn't pressured and Mike was very easy to get along with. I felt like I was buying a car from a friend and not a pushy salesperson like experiences I've had elsewhere. I had some doubts about my trade-in and the price of the new vehicle and I was immediately introduced to Sonny Sosniak the General Manager. Sonny took the time to explain the pricing, terms of the warranty, and was even able to have a CX-3 delivered from out of state in the color that I wanted. Germain Mazda set out to gain my trust and a lifelong customer rather than just sell me a vehicle and push me out the door. Mike even took the time to play his favorite Adele song to help me setup my stereo, navigation, and phone in the car before I left the dealership. I am very happy with the new car and glad that I took the time to stop at Germain Mazda.

Purchased a brand new Mazda CX-5 from Germain. They had to order it because they couldn't find any nearby that had the options we wanted. Our salesman Terry was good about communicating through the process. Closing the deal took longer than we would have liked; I didn't enjoy the negotiation process and almost walked out. Also the F&I guy insisted he was legally obligated to try and sell me extended warranties and all those overpriced extras despite my insistence up front that I wasn't interested. Still, nothing was really bad about the experience so I guess that's good as car dealers go?