Reviews
enjoyable, successful, love the CX5
Working with Terry Johnson was an enjoyable experience. He was very knowledgeable with the specifications of the Mazda CX 5, explicit in showing the features of the CX5 to my wife and my self and doing it with a sense of humor at the same time. Negotiations were as painless as possible, and I think my wife and I as well as Germain Mazda got a good deal. Final paper work was smooth an understandable and the CX5 was clean and ready to go. I recently leased a new Lexus from Germain Easton and both dealerships are truly customer orientated and are the best in the business. I have bought a lot of new cars from an assortment of dealerships and feel I am qualified to make these statements. Have a very good year and seasons greetings to all. Harold and Karen Noe
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Harold and Karen! We're so happy to hear we've thrilled you at two of our locations, most recently being Germain Mazda! It's always Terry's and Germain's goal to deliver the best customer experience in the industry and to make sure our customers understand and love everything about their car! Thank you for the review and we look forward to seeing you again!
Great staff and absolutely no pressure
I went to Germain Mazda as part of my "new car research" quest. Not only did I love the car I test drove, Germain made the whole experience easy. I worked with Bo Stranzin and he was fantastic, finding exactly the car and options that I wanted. No pressure, no hassle, easy to deal with from start to finish.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're so pleased to hear that Bo, Tim, and Damon were able to make your whole experience so hassle free, and easy! Nothing make us happier than finding someone the exact car that's perfect for them!
Used Car Buyer- GO BO!
We traded in our old Jeep to purchase a Mini Van. We worked with Bo Stranzin and he was awesome. We started the deal on a Monday evening late at night. We did not purchase the car that night. Bo wasn't pushy about us buying that moment. We went home that night to sleep on it. We did our final research and then called Bo. He helped to make this deal the one that we wanted. Would highly recommend to a friend. Not to mention, FREE CAR WASHES!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We're so glad that Bo was able to make that mini van yours, but on your timetable. It's important to us that a customer feel great about their purchase, and we'd never want to pressure someone into something they didn't feel completely sure about. We'll see you when it's time to get a fresh wash on your new vehicle!
Buy from Bo
Germain Mazda had the car I was looking for. They have a huge inventory! Bo is the best! No pressure or hassles and a super friendly and knowledgable guy. I felt like I was buying a car from an old friend.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Our goal at Germain Mazda is to always treat our customers like they were family so it's wonderful to hear that Bo did a great job at making you feel right at home! Congratulations on you new vehicle and we thank you for the review!
Leased a new car
I worked with Bo and had a truly great experience. I moved from out of state and he helped me pick out the car and get everything set up over the phone and internet. He went well out of his way to make sure I had everything I needed and everything went smoothly. I had a wonderful experience through the whole time. I love my car and could not be happier!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Natalie! We're so happy to hear that you love your car and are so happy with your purchase! It's wonderful that Bo was able to be so helpful and go above and beyond to make sure your experience was such a positive one!
First and Best Experience
I had to replace an old car with something newer and get my first car payment. As nerve-wrecking as the process can be, Rusty Wilson smoothed over all the worries. As the first dealership I went to, he gave great advice on the process of buying a car regardless of whether or not I would get something at that specific dealership. I ended up respecting how helpful and upfront he was about the process and went back to get a car from him and the dealership. Overall, this is an amazing place to get that first nice car and to continue going back for the service.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Maria! We're so glad that Rusty made what can be a very nerve-wrecking process such a positive one! We're glad you found us to be such an amazing place to buy your first nice car! We look forward to seeing you return for service!
Michael is the BEST sales person ever!
Mike knew his product very well....very informative...very personable which is also important. Everyone friendly and helpful...exceptionally! Very quick to get things done in a very timely manner. Would definitely be the first place I would come if seeking another vehicle. Would also recommend this particular place to others... Alley & Frank Vedock
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
"Best sales person ever!" Is really saying something! We think Mike is great too and we're so pleased that you two feel the same way! Congratulations on your new vehicle and we hope to see you again! Thank you Alley & Frank!
Incredibly helpful!
Terry Johnson was incredibly patient and helpful in helping me buy my very first car on my own! I was very anxious about picking out a reliable but budget friendly vehicle, and he spent a lot of time helping me look at options and ultimately choosing a vehicle that was perfect for what i needed. I would recommend this dealership and Terry Johnson to anyone, and when I eventually need a new vehicle, I will come back here.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We really appreciate your endorsement for our dealership and Terry Johnson! We love hearing when we have met our goal of thriling our customers with an amazing purchasing experience! Congratulations on your first independent car purchase!
Excellent Experience
I purchased a 2013 AWD CX-5 from Germain Mazda with Mike Worthington. Overall, the experience was extremely positive. This was my first ever car purchase, so I had gone in with a lot of nerves. Mike and the entire team kept me at ease, and most importantly got me a fantastic vehicle and a great price. Mike and I worked out the details of the car while sitting in the waiting area while watching the Saturday football game. The evening buying the car was stress free and was completed in under 2 hours. The complimentary Christmas tree was also a plus.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We're glad that Mike and the team were able to make your first ever car purchase stress free and quick! We hope you enjoy your Christmas tree and we look forward to seeing you again!
Who Says Car Buying Is A Hassle?
Many thanks to Mike Worthington at Germain Mazda for his professionalism, enthusiasm, passion and attention to details creating an experience that far exceeded our expectations. Mike is the very definition of the consummate host who attended to our every need in the warmest and most genuine manner possible. The atmosphere at Germain Mazda was akin to a fine dining experience. Starts with outstanding ambience, sports a menu with a wide array of superb offerings, provides fantasic service and culminates with the feeling you just paid a fair price for all of the above. If you do not want to settle for mediocrity, optimize your car shopping and buying experience at this Mazda dealership. Their team will go to great lengths to achieve the ultimate goal of customer satisfaction. And as an added bonus, we are loving our CX 3.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi R & K! First of all, congratulations on your CX-3! Second, we always love hearing from our customers, especially when they have such wonderful things to say about their experience in our dealership! It's so wonderful that Mike delivered an unparalleled experience during your purchasing process! We appreciate all your kind words and look forward to seeing you again!