Reviews
Good experience
Got a pretty decent deal on a well kept Mercedes-Benz. Buying process was simple as well as financing approval. Worked with Amaar who was quick and efficient. Good experience overall.
- Customer service 4.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 2.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Holley, thank you for your kind words. Reviews like yours ensures us that we are meeting the needs of our customers. On behalf of the entire staff here at Maximum Auto Outlet, we thank you and appreciate your business!
Excellent Service and Financing
Excellent service provided by Ammar Hanjra Finance Manager. Highly Recommended.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you James for taking the time to leave Maximum Auto Outlet feedback. We are pleased you had such a great experience with Ammar. We strive to provide the best customer service by making it as quick and hassle-free as possible. On behalf of Ammar and the entire staff, we thank you and appreciate your business!
please remember all cars are as is
First of all I had an appointment to look at this one car . I would think the would clean it up . However that was not the cast . It was was cover in Pine needles ,And beyond dirty .My biggest surprise for to see the car only have 3 hubcaps .O yes in the tie without the hubcap Had a nail in the tire.Please remember their cars are as is ,all of them . I guess they don't stand behind them .
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
We are very sorry to hear about your experience, and want to do everything we can to make things right. Please contact our Sales Manager, Mario, so that we can discuss this further and work toward a resolution. We remain committed to doing anything we can to fix the issues you experienced, so please contact me as soon as possible so we can discuss this further.
Great service
The guys were very helpful and patient with me . They helped me find a great car for a great price . They did everything they could to help me . I would definitely recommend.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Alexus, thank you for your kind words. Reviews like yours ensures us that we are meeting the needs of our customers. On behalf of the entire staff here at Maximum Auto Outlet, we thank you and appreciate your business!
No reply to inquiry
I was interested in a vehicle they had but never got a response via email or my provided number.stil looking for a vehicle
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Flip, I sincerely apologize on behalf of Maximum Auto Outlet for not responding to your online inquiry. That is an absolute failure on our part, and I have addressed this concern with Upper Management. Thank you for your honest feedback.
Arifeen was Great
I came last Friday to purchase a used car- all of the cars I had mentioned via email were ready, and I worked with Arifeen, with whom I had corresponded. Arifeen was very helpful, knowledgeable about the cars, friendly, and not at all pushy. I test drove the cars alone while he worked inside, and once I got back, there were no attempts to push a purchase at that moment. After testing three or four cars, I purchased a Honda Civic 2008 and am very happy. I would definitely recommend this dealer to others (they have a massive selection)- and ask for Arifeen!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you Thomas for taking the time to leave Maximum Auto Outlet feedback on your recent visit and purchase. We are pleased you had such a great experience here with Arifeen. On behalf of the entire staff, we thank you and appreciate your business! Enjoy your Honda Civic!
No contact back
I cant really tell you about the buying experience . My wife have a some credit issues and filled out the online credit application. It says gauranteed approval on the website . They obviously checked it because I took a hit on my credit report from them checking it . But nocontact from anyone at the dealership so I am assuming they couldnt get anything approve or they werent willing to work with us. Ive worked in the automotive industry before and have seen people with lower credit get approved . So not sure what to expect but a phone call , email anything would have been nice.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Jonathan, thank you for bringing this to our our attention. Your experience is very important to us and it has been addressed with upper management. Excellent communication and quick response time are our top priorities and we regret your experience did not reflect that. Please contact our Store Manager, Mario at (703) 822-7998 so that we can discuss this further and work towards a resolution.
Wish they would respond
I inquired about a vehicle they had in inventory, which according to thier site and cars.Com they have. They responded to the initial email but after that have got no responses (had send 2 afterwords). Quite a way to do business. Will be taking my options elsewhere. Just wanted to post this so no one else wasted their time trying to get ahold of someone.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Thank you dmyer1048 from RVA for taking the time to provide a detailed account of your recent experience with MAO remotely. We endeavor to provide honest and customer-oriented care and your experience with us did not showcase this whatsoever. I have notified the Operations Manager and action will be taken. We want all our customers to feel like we put their needs above all else and that excellent communication is our priority. The slow response-time you experienced is simply unacceptable. I truly hope we have an opportunity to improve your opinion in the future.
great people to work with
They made it possible for me to purchase my used Infiniti G37. They were amazing working with me. Edwin, Angelica and Nick are 3 great people that made my experience wonderful, from resolving my issues to making sure I got the car I wanted. I recommend them to whoever looking to find a nice ride.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for your feedback! Reviews like yours certifies we are meeting the needs of our customers and we are so glad to hear that you were pleased with your visit and purchase.
Perfect services
I'm amazed how they treat customers just keep it up to satisfy more your customers
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Thank you Yared, we certainly will!