Reviews
Jetta SE 2011
Bought a 2011 Jetta SE from Arifeen and I believe I got an excellent deal. No where could I find a 2011 at the price offered. Make sure you see Arifeen. he is a good guy and very honest
- Customer service 3.0
- Buying process 5.0
- Quality of repair 3.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Best car buying experience
This is our second time buying a vehicle from you. Last evening we purchased a 2010 Volvo XC60 through Arifeen Shamin. We really appreciated his professional salesmenship. He provided us with outstanding customer service and it's been by far our best car buying experience. Thank you!! Gary and Erma Showalter (mt. Crawford VA)
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Good Dealership
I had a great time at this dealer and will. Buy my next car from them
- Customer service 4.0
- Buying process 4.0
- Quality of repair 3.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
NEVER Purchase A Vehicle From This Dealership
I went to this dealership seeking a vehicle for my son who was going into his second year of college. Problem (P) 1: It took approximately 10 - 15 minutes to get assistance, and even then we had to physically seek out a representative. My son looked at three vehicles - P2, it took forever to locate the keys for the vehicles. After test driving vehicles, we started discussing an "out the door" price - OTD price meaning an inclusive overall cost for vehicle, taxes, title, registration, etc. We quickly agreed on a price and was told that 'everything' was taken care of, keeping in mind this was a cash deal with no financing (added paperwork). NOT true. P3 - We waited patiently for plates to come in the mail, and within 5 days of the expiration, we still have not received them. My husband called and we were informed that the tag staff were not available. We asked to speak to the rep (Evan Askew) who we purchased the car from - unavailable. We left several messages with Evan and for the head manager and none of our calls were returned. After about the 5th phone call over a period of a week, we finally got a hold of Evan who casually stated "My bad" with the discussion quickly going downhill to the point where Evan thought it was appropriate to hang up on a customer. Now I have a vehicle in another state with expired tags. My son called the dealership to see if they could extend the temp tags and the dealership decided they would not assist....NEVER will I purchase another vehicle from this dealership!!!!! Poor customer service and car buying experience all the way around.
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Nice folks, nice car
It took a few minutes after arriving to be approached, but after that, they were helpful and friendly, without being pushy. The car I was interested in was parked indoors, and they had to move several other cars to let this one out for my test drive, which they did cheerfully. The car seemed to be in very good shape, and I may still buy it.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Great service
Your service is very good maximum auto known for the best serive i love your service
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Great service
I dealt with a guy named Nick. Extremely helpful. It was my first time purchasing a car and he made it easier. Even helped me change insurances and got it cheaper. Good experience.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Excellent painless experience
We went in to test drive a mazda miata for our son. Ammar was quick, professional and genuine. We were able to quickly negotiate a price and make a clean deal. While my son was out test driving the car I had a long chat with Ammar and found him to be very polite, not pushy and quite honest. I am always nervous about working with a used car salesman but he definitely put us at ease and was very sincere. I would definitely recommend this dealership and especially Ammar.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thanks for your feedback, we are happy that you were satisfied with our customer service. Hope to do business with you, your family and your friends in the future. We value your experience and appreciate your feedback. Thanks Maximum Auto Outlet
Sold a broken car
I held off on posting a review to see how my car turned out. Here is what happened. Went to D.C. searching for a car that could fit my budget and be in decent shape. The whole experience was painless. Edwin, who eventually sold me the car, was actually very helpful and let me check out the cars at my own pace. I ended up buying a 2003 Nissan Maxima which I enjoyed - for about 2 hours. While driving back home, the car began to overheat, so I turned on the heater and decided to get it checked out. Took it to a dealership and they said the thermostat was stuck - OK, fixed that. $350. Went to get the oil changed and was told repeatedly the oil was low. Why was this happening? I finally took it to a trusted mechanic instead of messing around with these dealerships. Apparently the radiator has a leak, the catalytic converter, or what is left of it, has destroyed the engine to the point that it is burning through a quart of oil every 700 miles or so. Cost of repair? Over $6000. I have only put 10k miles on the car since buying it, and the fact that it was burning oil quickly after the 1st oil change leads me to believe they sold me a car that had significant engine damage while on their lot. I strongly recommend avoiding purchasing a car from this dealership. Although they may be helpful and low pressure, the quality of vehicles they carry is atrocious. As other posters have said - BUYER BEWARE.
- Customer service 4.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 3.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Awesome Experience at MAXIMUM AUTO OUTLET!
Recently purchase a BMW SUV from Maximum and I must say, Loved the service the attention and the process at this Dealership. Great customer service overall I would definitely buy from this place again and I would recommend my friends and family to this place.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thanks for your feedback, we are happy that you were satisfied with our customer service. Hope to do business with you, your family and your friends in the future. We value your experience and appreciate your feedback. Thanks Maximum Auto Outlet