The Taverna Collection

Thank you for taking the time to share your feedback. We are sorry to hear about your experience with the car you purchased from us and that it did not meet your expectations. In order to assist you further, could you please reach out to me directly? Thank you, Bethanie Isaac - Customer Service Advocate - bi@drivetaverna.com

I have reached out to you and you told me that’s what I could expect when purchasing a used car from your dealership. You also told me speaking further to the Better Business Bureau was a breach of my contract. I feel it’s necessary to let others know what they can expect from you.

Dan, thank you for the review! We are thrilled to hear that Oscar was able to assist with your purchase. Drive safely in your new vehicle, and enjoy it! We hope to see you back again at The Taverna Collection!

Thank you for the review! We are so glad to hear that you had a successful purchase experience working with Oscar and The Taverna Collection team. Drive safely, and we hope to see you back again down the road!

We're sorry to hear about the issues you've encountered with your vehicle, Randall. Our goal is to provide high-quality service, and we apologize for any miscommunications or inconveniences you encountered. I'd like to look into these concerns further and see what we can do to help resolve things. Please don't hesitate to reach out to us at your convenience so that we can discuss this in more detail. Our Customer Service Advocate, Bethanie Isaac, can be reached at bi@drivetaverna.com. Thank you.

I have tried working with your people, and they treated me with contempt. I will not be moved and will continue to post until you treat me justly, morally, and ethically. My experience with the taverna collection is that they are bullies, and not honest.

Resolved

Thank you for updating your review, Randall! We are happy to hear your concerns have been resolved. Please don't hesitate to reach out to The Taverna Collection if you need anything else. Take care.

I have done this on all and so I’m just waiting for the mail.

I am sincerely sorry that you are having issues with your vehicle and for the difficulty you've had getting in touch with us. I assure you your concerns are our priority, and it's disappointing that we've left a different impression. We run an honest business, and I want to make sure we connect to help resolve this. Please contact me directly when you can. Thank you, Bethanie Isaac - Customer Service Advocate - bi@drivetaverna.com

Alonzo - This is not the type of experience we want for our customers, and I apologize that you were not greeted with the sale you had hoped for. We strive to disclose all of the information we know about a vehicle and aim to deliver the best deal possible, so I am disappointed to hear that your vehicle is requiring so much maintenance work. Would you please contact me when you have a chance so I can see how we can assist you moving forward? Thank you, Bethanie Isaac - Customer Service Advocate - bi@drivetaverna.com

Vlad, I'm sorry that you had a negative experience with us. The safety of our customers is our priority, and I can assure you that we ensure the vehicles we sell are up to high standards. I'd appreciate the opportunity to address this feedback and learn more about your experience. If you're interested in continuing this conversation, I've listed my contact information below and hope to hear from you. Thank you, Bethanie Isaac - Customer Service Advocate - bi@drivetaverna.com

Thank you so much for your glowing review, Triston! Our team is always happy to help you out!

Estamos muy contentos de que le haya sentido cómodo con nosotros, Chris! Nos alegra saber que recomendará The Taverna Collection a otros y que Óscar pudo ayudarse en su compra. Su satisfacción es nuestra prioridad!

Oscar, glad to hear that you left The Taverna Collection very satisfied with your purchase, and even happier that we were able to offer excellent service throughout the process. Thank you!