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Hawthorne Motors Express

(153 reviews)
Visit Hawthorne Motors Express
Sales hours: 10:00am to 6:00pm
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Sales
Monday 10:00am–6:00pm
Tuesday 10:00am–6:00pm
Wednesday 10:00am–6:00pm
Thursday 10:00am–6:00pm
Friday 10:00am–6:00pm
Saturday 10:00am–6:00pm
Sunday Closed
(310) 683-2199 (310) 683-2199

Reviews

(153 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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The Best,Most Helpful Car Dealer Anywhere!

Where do I start....I was car shopping on the internet and came across Hawthorne Motors Express website..I applied online and received a callback from Sarah..I told her what I was looking for and that my credit wasn't that great...I went down to the lot and found two Camrys that were the exact color I was looking for.Next it was time for the paperwork...Fastest approval I have ever experienced!(With an excellent interest rate)...I have to say...IF YOU ARE LOOKING FOR A DEALER WHO WILL GET YOU FINANCED NO MATTER YOUR CREDIT,THIS IS THE DEALER FOR YOU!!!..QUALITY, LOW MILEAGE VEHICLES!!Not junk vehicles!...Hoss,Sarah and everyone working there will help you anyway they can!....Stop by and check it out!..Say hello to their dog Daisy!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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awsome service!

This by far one of the best dealerships ive been to. I would recommend this family owned dealership to anyone who is shopping for a car!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Hawthorne motors express

OMG if you want a good car and good customer service you have to go too Hawthorne motors express they go above and beyond to help in they get you in a car the Yb work with you thanks Hawthorne motors express love ya

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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2nd car I've purchase from HawthorneMotorsExpres

This is my second car I purchased from Hawthorne Motors Express & it was a BEAUTIFUL BENZ!!! My first transaction was so good that of course I already knew I was going to do my 2nd car purchase with them as well. This is a family owned business that truly treats you like you are part of the family. Everyone is so caring and concerned and they all want to make sure that you leave their dealership happy :) They are fair and do not push you into buying a car that doesn't fit your needs. If it's not right for you, they will find you a car to fit your liking and budget. Minor repairs are fixed without hesitation and warranty's are given so you leave feeling secure. The Cartwright family are loyal customers because they are a loyal car dealership!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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THE BEST!!

The best, most helpful, friendly and professional!

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Don't Let The Smiles and Friendliness Fool You

Short and simple.... The people at Hawthorne Motors Express seem so friendly, nice and caring (like all other dealerships) in order to sell you a car. Yes, I was duped too. I did buy a car from them but that was a mistake. Now that I have the car, I have to constantly bring it back for repairs (for the same issue) and Haas, the owner, is NOT so friendly anymore. BEWARE...

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 3.0
  • Quality of repair 1.0
  • Overall facilities 3.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi there. I am sorry to hear about your experience. It's hard for me to try and make this situation right by not knowing who you are. Please let me know your name so I can call you personally and try and fix the situation, or you can give me a call 310-371-4500. All of our cars go through top notch inspections prior to sale. If there is ever an issue we do our best to fix it even after the warranty. Customer service is our number one priority, and we want to make sure this issue is addressed. Please reach out to me asap.

great service

Excellent service great custumer service i really recomend this dealer to all people out there they have some great seevice i just liked everything about thwm they r really organized

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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GREAT service!!! Friendly staff!!

We definitely recommend this place. We told Sara the max we want to pay and she found us a much better deal!!! The entire process took less than 20 minutes. The entire staff was friendly and very helpful!!! THANKS for getting us a second car!!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great service! Fast and easy! Friendly staff!

I came across Hawthorne Motor Express on my way to work. Sara was a GREAT help!!!! She was very friendly, honest and such a great help. We told her the max amount we can pay a month and she found us a deal that is much lower. In addition, she got us a great car. My boyfriend was already approved and it took less than 20 minutes for the entire process. We test drove the car, signed that paperwork and chatted! THANK YOU so much!! We definitely recommend this place. Sara and Hoss are the best!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great Customer Service

The service was great. There was a lot full of beautiful cars. The prices were fair. The overall experience was excellent!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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