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Mini of Marin

(51 reviews)

Reviews

(51 reviews)

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Great salesman

Five minutes before going into the MINI of Marine dealership, I have no intention to buy a MINI. When I got there, I found out salesman was super knowledgeable. Answered all my questions. Based on my inquiries he knew exactly what car is a perfect fit for me. Gave me various options. Thank you Mr. Kiran. You were a great help.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you so much for taking the time to write about your 5-star experience with our Sales Team here at MINI of Marin. We are very happy to learn that our team was knowledgeable, informative, and that they made the overall buying process easy for you. Congratulations on your new MINI. If you ever need help with your [new car in the future, we'll be here for you!

Jonathan is a helpful salesperson

Helpful with the right amount of outreach. Process of buying used car was super simple. Went above and beyond to make my son’s first car experience a great one.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Matthew, congratulations on the purchase of your son's first vehicle. We know how big of a milestone that is, and are honored to know you trusted our Sales Team here at MINI of Marin to help you with this purchase. We appreciate you highlighting how easygoing your buying experience was. If there is anything else that you need assistance with, feel free to let us know. We are more than happy to assist you.

great service

great customer service. Mila, my sales was very attentive and responded promplty to all my questions. I would purchase a car from Mini of Marin again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Hi, we appreciate your five stars and input. We're glad to learn that you are impressed with our Service Team. Thank you so much for being one of our valued guests, and we look forward to your next visit at MINI of Marin.

Electric car anxieties

Pleasant experience with Jonathan; responsive to texts and calls. As a novice electric car buyer living in an apartment complex, I expected some guidance on battery charging, different plugs (CCS vs J1772 vs Chademo vs super Teslas) and public chargers compatible with Mini SE. Jonathan gave me none of that. He just kept assuring me that all's well. This just increased my "charge anxiety" because I had to YouTube, read up, and ask co-workers and strangers about the wheres and hows of charging my car (For example, I did not know I have to open accounts and download apps of each public charge station I encounter!).

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 4.0
  • Quality of repair 4.0
  • Overall facilities 4.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi there, thank you for taking the time to share your review with us! We are glad that you had a pleasant experience with our Sales Team during the purchase of your electric car. If there's anything else we can assist you with, please do not hesitate to reach out to MINI of Marin! Take care, and enjoy your electric car!

Great experience/Amazing salesman

I had a fantastic experience buying my new Mini! Birendra Kiran was wonderful to work with. It was a seamless and enjoyable transaction. I highly recommend Mini of Marin!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Congratulations on your new MINI. We strive to provide top-tier service to all of our customers and we're glad you experienced that. We look forward to seeing you back again in the future at MINI of Marin.

always buy a car from a car-guy

I was poking around for a new Mini JCW Clubman and luckily ran into Bryan, a fellow enthusiast! We bonded over this special car and I felt really in good hands with a car-guy like Bryan. He was excited as I when the thing got delivered!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you, Sam, for the great feedback. We are so pleased to know our Sales Team provided you with top-notch service throughout the purchase of your new Mini JCW Clubman. We appreciate your business with MINI of Marin and congrats on your new vehicle.

Great ace to buy a mini

Great dealership to buy from. No surprises along the way. With cars in short supply ordering was essential. Salesman, "b", kept us up to date on build , shipping and arrival at dealer. Recommend this dealer without hesitation.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

MINI of Marin is overjoyed to be told that you had such a fine visit with our Sales Team, Jim. We very much appreciate your adding this positive rating online here on Cars.com. We are here and ready to help with any of your future vehicle needs.

Mini of Marin - incredible!

Great experience when buying a used mini - honest, helpful, and answered all our questions. Highly recommend going to this dealership. Also the added head to head of table tennis too

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hello Teressa. Thank you for the excellent five-star review and recommendation. MINI of Marin and our Team is happy to hear about your smooth visit and look forward to doing business with you again soon.

Ordering a MINI

We recently purchased a new Mini electric from MINI of Marin. Like most new car purchases at the moment the car needed to be ordered rather than selected off the lot. Markups, silly additional add-ons, and inflated doc fees are becoming common place, especially on EVs - there was none of this nonsense with MINI of Marin. The ordering process couldn't have been easier. We worked with Mila who kept us informed of progress and was very responsive to any questions we had. MINI/BMW provides a huge amount of information regarding the production and shipping of your order which is fun to track. When the day came to pick up the car I was out of the dealership in under an hour, most of which was going over the features of the car. The entire dealer process was on par, if not better than our past experience at other more "premium" brands. We love our new electric MINI and all of its charisma. There are closer MINI dealers to us but we will happily drive the few extra miles up to Marin for any future needs.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Congratulations on your MINI Electric purchase, Tom! We are so happy to see that you enjoyed the best experience while working with the MINI of Marin Sales Team and appreciate your confidence in our staff to provide you with impeccable service. We hope you will visit us again soon!

Big thanks to B

Birendra (known as B) went above and beyond and I'm very grateful for his expertise, support, and problem-solving skills. With his help, I was able to get an electric vehicle at a time of challenges with supply chain. I am sure it was not easy for him to secure the car at an earlier time than originally expected. Many thanks to B!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for the kind feedback about our team! We are elated to learn that you enjoyed exceptional service while working with us here at MINI of Marin. We are honored to have assisted in making your dreams a reality. Come visit us again soon!