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Mini of Marin

(51 reviews)

Reviews

(51 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Great experience as a lease-end buyer

This was a purchase at lease end, but the Mini of Marin team treated me as if I were a new customer. They were informed, detail-oriented and welcoming.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Rob, you are always welcome at MINI of Marin. We are glad to know that our Sales Team took the time to make you feel special. Thank you, and please come back to see us again.

Helped determine best mini for my needs

Sales personnel were all helpful, knowledgeable, and very experienced. Patient during test driving process with no pressure to buy quickly. This dealership had a good selection of cars during this time of limited inventories.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for the excellent review. We are happy to learn you found our selection to be great, and the team to be so helpful. We are happy to assist with all of your automotive needs at MINI of Marin.

Repeat Customer

I have acquired two MINIs from MINI of Marin, working with Mila. The transactions were smooth and personable! I will never drive anything else but a MINI and I plan to always purchase from MINI of Marin.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for your positive feedback, Laura! At MINI of Marin, our Sales Team always aims to provide professional and quality support throughout the purchase process. Enjoy your new MINIs, and reach out to us for any future auto-related needs!

Ask for Mila

Mila is wonderful, and so patient. She is fantastic to work with and took the time to understand our needs. She’s also incredibly persistent (in a good way). We love our new all electric MINI!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Lisa, we are delighted to read that our Sales Team went above and beyond for you here at MINI of Marin. We always take the time to provide our customers with excellent services. We appreciate your business and happy to learn that you love your new vehicle.

See Mila at Mini of Marin!!!!

We had stopped by Mini of Marin checking out their inventory along with other Mini Dealerships almost a year ago. Mila Samson was the only one that kept in contact with us and let us know when we could order our Mini and get it with all the options we wanted. She always kept us well informed including letting us know about discounts that were available. It made the experience much more enjoyable. Even though there is a Mini dealership closer to us I would definitely drive the extra distance to go back to Mini of Marin to get my next Mini.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Lesley, It is lovely to hear that our team could make your journey worthwhile. We hope that you enjoy your purchase and thank you for choosing MINI of Marin.

Exceptional establishment

Mini of Marine is one of the best dealership out there! I’ve had absolutely no complaints about this establishment. The folks that work there are extremely friendly, professional and helpful. My service writer Orlando Gonzalez is amazing! He has assisted me since day one when I purchased my brand new Cooper S back in 2015 and till this day he has continued to assist me. He’s helped me with pricing and recommended maintenance that is needed for the vehicle. My technician Michael Labucay is also the best! He is extremely thorough and takes great care when it comes to what he does. He has also assured me with wonderful advices about when and what is needed for the vehicle. Outstanding all around place!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Sol, Your satisfaction means everything to us, so we are delighted to hear of your experiences with our Sales and Service Departments. We appreciate your kind words and your business. Thank you for choosing MINI of Marin and know that we are always here should you need us.

Great Dealership!

As always this dealership is competent and efficient. They provide the recommended care for my Mini, but do not push extra service! Brandon is great!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Bettih, thank you for sharing your great review of us here at MINI of Marin. We always strive to provide the best service possible for our customers.

Happy & loyal customer!

I’ve been going to Mini of Marin for over 6 years. Brandon Lederer is my Mini Service Advisor and he always provides honest recommendations and I always feel safe & confident with the work they provide. I appreciate the service videos while they inspect my mini, they provide very thorough inspections.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for the great review and 5-star rating, Mary. We are pleased to know our Service Team continues to provide you with a great experience while servicing your vehicle. We look forward to your next visit here at MINI of Marin.

MINI Service

Brandon is an experienced Service Manager; always professional, direct and courteous! The guys in back are awesome; very thorough video (which makes me want to buy a new MINI).

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for the great review and 5-star rating, Sharla. We are pleased to know our Service Team ensured you received great service during your visit here at MINI of Marin. We look forward to seeing you again.

Love my new Electric Mini

Birendra was great to work with. Beautiful showroom and friendly staff from sales to financing. The easiest car purchase I’ve made to date! Love my new Electric Mini!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We are so pleased to read your amazing review of us here at MINI of Marin, KMD. We value your business here.