Reviews
DO NOT TAKE YOUR CAR TO THIS SERVICE DEPARTMENT.
DO NOT TAKE YOUR CAR TO THIS SERVICE DEPARTMENT. They had more car for 48 days. Charged me for a transmission that I did not need. The customer service is horrible. They don't return your calls when you have an issue. Please do yourself a favor and take your car somewhere else.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Ray is a nice dealership, but I can't give them a five
Ray is a nice dealership, but I can't give them a five star rating because the issues with my certified pre-owned vehicle should have been caught before it was put on the lot for purchase. I am happy that the issues were corrected, but it took 5 hours for my vehicle to be repaired.
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
I made an appointment to have my transmission serviced.
I made an appointment to have my transmission serviced. Anna scheduled my appointment. She is professional and pleasant to deal with. The work was completed earlier than the time scheduled. My interactions with Anna plays a big part in my returning to Rays for service.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
The dealer fixed a warranty issue.
The dealer fixed a warranty issue. Easy check in process, easy pick up process, and they offered a free rental vehicle while mine was unavailable to drive.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Ana was great.
Ana was great. I lost my wallet and Chrissy found it and called me to notify me. What an awesome honest employee. The service went well too. Odd though water pump failure at 15k miles. Service team was great, thank you.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Everyone was great with my oil change.
Everyone was great with my oil change. Anna was fantastic keeping me informed about the status of the oil change and recommended items for my Jeep.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Kept me informed of what was going on with my car.
Kept me informed of what was going on with my car. Very polite. Nice customer service.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I called, they asked me a few questions, they told me to
I called, they asked me a few questions, they told me to bring in the vehicle, looked and talked over my issues, helped find other issues. Contacted me the next day stating we're ready. Feel free to come drop off the vehicle well get you in a loaner and we'll take care of everything. Great environment filled with knowledgeable and friendly associates. Keep up the good work.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Awesome Job service my Jeep Wrangler , took care of
Awesome Job service my Jeep Wrangler , took care of problem same day didn't have to come back Service advisor showed me the problem and explained it to me Awesome Job Ray CJDR
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Very helpful and kind representative.
Very helpful and kind representative. Oil change was completed in a timely manner. Thank you!
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair