Mini of Wesley Chapel

They were able to get me in promptly, quickly diagnosed the problem and fixed it

Up selling and not delivering. Computer systems not integrated with inventory. Stranded me at local mall for an hour. Phone systems weren’t integrated. Very disorganized. Pricing was outrageous. I could go on with more but they aren’t worth it. Worst experience with car dealership I have ever had!!!!!

I waited for days to get a response from a human, kept getting BOT responses, but never provided the information requested. I ended up buying from another dealership.

Highly recommended for service. Very knowledgeable and professional. The Service Team is top notch with excellent leadership from the Service Management. (Brian and Eric). Great job!!

Hi Derek, this is Aida Custodio. You serviced my car this past Saturday you guys did an amazing job. You kept me up-to-date on everything checked everything I requested and I was given excellent service thank you I will see you in the future.

If Gap is important to you. Avoid this dealership. Took 5 months of constant email communication, better business bureau cases, and calling into the dealership to even obtain the correct form to finish my gap process. All that was needed was a Road Hazard Warranty Cancelation form. Every finance manager avoids existing customers like the plague. They refuse to email back, accept calls or do anything to help someone in need. They'll tell you they're busy with a customer and can call you back. After being promised 7 call backs from Finance managers like Carlos and others, I received a total of 0. You know its bad when all the departments in the dealership complain about how bad the finance managers treat everyone there. From Service to salesman to front desk, each employee had nothing nice to say in regards to the finance managers. Imagine running a business that can't get along to help each other out. Let alone the customer. Now you'll know what to expect when going! To Jack (Front Desk) and Abigail J, Thank you for being the only ones who seemed to genuinely care and help out. I wish it didn't take as long as it did to get ahold of people knowledgeable like yourselves. Absolutely wild that once I got you two, it only took 3 minutes to resolve.

Thank you very much to Usman, Rami and especially Andrew Powell for your patience and assistance!

Very helpful and made the buying experience a pleasure to deal with. Would use them again

Derek Orca is excellent. Very professional and helpful. He updated me on what’s going on with my car and even offered Uber since I can’t pick up my car soon enough after it was done.

Derek was nothing short of AMAZING!!!! Though the long wait was beyond his control he made certain he checked in to see how I was doing, that really meant alot to me. I met some great people in the waiting area, that made the time go by. My car came out the service bay cleaner than when it went in and performed 100% better. Between Frankie and Derek with "the good hair", I always feel like family when I visit this dealership and would recommend it to anyone. Peace and blessings.