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Meet Chris Smith

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Toyota Service Advisor 423-892-0661
(141 reviews)

Reviews

I would not take my car anywhere other than Capital

I would not take my car anywhere other than Capital Toyota. The service department is top notch. Always kind and prompt.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Capital Toyota is great to deal with!

Capital Toyota is great to deal with! Their service department was especially helpful is this situation and went above and beyond to work with me and schedule. The entire staff has always been friendly and willing to help with any issues.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Thank you so much, Eric! We’re truly honored by your kind words and thrilled to hear that our service team went above and beyond to support you. It means the world to us that you felt cared for and accommodated and especially when it came to your schedule. We believe in treating every guest like family, and knowing our entire staff made you feel welcomed and supported is exactly what we strive for. Thank you for being a part of the Capital Toyota family

First Toyota truck I have ever owned.

First Toyota truck I have ever owned. Impressed with the truck and also impressed with the service I have received from the dealership. Staff is friendly and courteous and also willing to assist if needed. Would recommend the vehiçle and this dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Thank you so much for your kind words! We’re so thrilled to hear that you’re impressed with both your new Toyota truck and the service you’ve received from our team. Providing friendly, courteous, and helpful service is always our goal, and we’re grateful for the opportunity to assist you on this exciting journey. We’re honored to have you as part of the Capital Toyota family and truly appreciate your recommendation. Whenever you need us, we’re here and ready to help!

Very professional and courteous dealership.

Very professional and courteous dealership. Everytime I go there I know I’m in good hands.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your kind words and continued trust! 🙏 It means the world to us to know you feel in good hands every time you visit. Providing professional, courteous care is at the heart of everything we do—and it’s guests like you who make it all worthwhile. We truly appreciate you being part of the Capital Toyota family and look forward to serving you for many years to come!

I love Capital Toyota!

I love Capital Toyota! Their work is always A+ and their valet service is invaluable.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Hi Eleanor, Thank you so much for the love! We’re absolutely thrilled to hear that you’ve had A+ experiences with us—that’s exactly what we strive for every day. And we’re so glad to know our valet service has been helpful for you! Your support means the world to our team. If there’s ever anything more we can do to make your visits even better, we’re just a call away.

Bought a brand new LAND CRUISER and the dealer left bolts

Bought a brand new LAND CRUISER and the dealer left bolts missing or loose. I will not be back here

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall facilities
  • Overall experience 1.0
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Dealer response

Thank you for your feedback. We truly value your business and are sorry to hear about your experience. Our goal is always to provide exceptional service, and we’d love the opportunity to make things right. Please reach out to our Service Manager at your earliest convenience so we can address your concerns. We look forward to speaking with you and finding a resolution 423-892-0661

Friendly, courteous, knowledgeable staff.

Friendly, courteous, knowledgeable staff. Car was serviced in approximately 30 minutes. Comfortable waiting room with TV

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Thank you, Harold! We’re happy to hear that you had a great experience with our friendly and knowledgeable team. We strive to provide efficient service while ensuring our customers are comfortable. We appreciate your support and look forward to seeing you next time!

Incredible Empoyees and top notch service!

Incredible Empoyees and top notch service! I don’t even consider a different dealership due to the quality of the Service Department.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you Bonnie, so much for your kind words and loyalty to Capital Toyota! We’re thrilled to hear that our incredible employees and top-notch service have made such a positive impression on you. Your trust and confidence in our Service Department mean the world to us, and we’re honored to be your go-to dealership. If there’s ever anything you need, please don’t hesitate to reach out. We look forward to continuing to provide you with the exceptional service you deserve!

I have been doing business with Capital Toyota for

I have been doing business with Capital Toyota for several years, and this is my 3rd vehicle from them. They always shoot straight with me when I’m buying from/trading in vehicles with them. Service visits for maintenance are always a pleasure and never take more than the estimated time. I can’t imagine buying any vehicle that isn’t a Toyota, and I wouldn’t dream of going to another dealership. Curry is definitely their best salesman. I appreciate his honesty and knowledgeable advice.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Dear Dawn, Wow, thank you so much for your incredible loyalty and kind words! We’re truly honored to have had the opportunity to assist you with three vehicles over the years. Knowing that you trust us to provide honest and straightforward service means the world to us. We’re also delighted to hear about your great experiences with our maintenance team and how they’ve met your expectations with efficiency and care. And yes, Curry is an absolute gem! We’re thrilled that his honesty and expertise have made such a positive impression. Your continued trust and support inspire us to keep delivering the exceptional service you deserve. We look forward to seeing you again for all your Toyota needs!

The service team is always helpful and works to keep you

The service team is always helpful and works to keep you updated on your car as well as get you in and out quickly.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your kind words! We’re thrilled to hear that our service team consistently provides helpful and efficient care. Keeping you updated and ensuring a quick and smooth experience are top priorities for us, and it’s wonderful to know we’ve met your expectations. If there’s anything else we can do to assist you, please don’t hesitate to let us know. We look forward to serving you again soon!