Hiley Automotive Group

Louis was very informative both before and after the sale. He returned phone calls promptly and followed up to see if I was satisfied. He even met me in Cullman to deliver the car and explain its features. Since I live in Birmingham, this was very helpful.I recommend him highly. Ann Heitz

I am amazed at the experience I had when purchasing my new Mazda 3 from Hiley Mazda! My Salesman, Michael Ponter did an exceptional job working with me through financing to explaining and demonstrating all of the features on the car!!

they were very nice and i love the car i bought. Michael Ponter was a very good sales person.i will go back on my next car.

Blake did a very good job of making us feel comfortable and the car was in tip top shape when we came in from out of state to purchase. We were very pleased with the experience and would definitely recommend Blake to anyone purchasing a car.

My whole experience with Hiley Audi was very pleasant starting with communications through email with Blake and then meeting him, having him discuss automobile alternatives with me (Audi A5 vs. A4); Blake meeting my wife, showing us an Audi A6 (with we eventually purchased), appraising her trade-in (Audi A4), test driving the A6, finalizing the deal, and signing the paperwork with Larry. The whole experience couldn't have been easier.

They offered a fair price using internet pricing, were not pushy, and made the process easy. This was for my daughter's first car and she enjoyed the entire process.

The buying experience was very smooth - from price negotiation to delivery. Louis Long took the time to ensure that all our questions were answered and we left the dealership fully satisfied.

Blake and the Hiley Team are outstanding people. I came in to get my Q5 Audi service, with a understanding I was having finance problems and talked to the Audi's service manager about MAYBE, (not wanting to trade my baby Audi ;)) trading and he connected me to the manager of volkswagen. Blake was my saleperson and he lesson to my issues and help me pick out another vehicle (PASSAT 2012) that I would be happy with at a lower monthly cost. I really to appreciate Blake because he not just care amount the paycheck, he cares about the people. Thanks, Lennetta Jackson

Overall Experance was very good. I went to the dealership late in the evening after work. Sales Rep James burns was very friendly and worked hard and stayed as late as it took to insure that I would leave in a new car.

Having just moved to the Huntsville area in Feb 2011 with a vehicle under VW's maintenance warranty, I was in search of a VW dealer with good Service Reviews. While most have excellent Sales Reviews, nearly all dealers in a 150 mile radius had marginal Service Reviews. When service and warranty issues came up since I arrived, I gave Hiley Audi/VW a chance. My first visit was for a 30K mile service. Since all of the VW service consultants were busy, Jeff McElwain, an Audi Service consultant, came up to assist me schedule the service appointment immediately upon my arrival. I was surprised by the promptness of speaking with someone and he was able to schedule me for the very next day. Ronnie Austin became my Service Consultant during subsequent visits and he is as customer service oriented as Jeff and the other people whom I met working at the dealership. The 30K Service was done without problems as were my visits regarding warranty issues. The only problems that I had were when a faulty emmissions sensor was not properly diagnosed on my first visit with an Engine Malfunction Light lit up and their vehicle clean-up effort after each visit. What they consider a clean car, interior or exterior, was not the same as mine - did not vacuum the carpet well when I asked and water throughout the car after washing. You should also do a visual check of the area where work was done to make sure that everything was reassembled properly. It seems that everyone rushes to get to the next job - it is not different here in spite of their best efforts. Hopefully, if more customers hold technicians accountable, they'll spend that extra five minutes to reassemble and clean-up properly. Each visit is followed-up with a Customer Service Survey which is very important to the dealer and VW. Overall, they are trying to meet or exceed VW's commitment to be the #1 Dealer. To help you get the best service possible, you should try to tell them as much as possible about what issues come up with your vehicle, especially with electronic problems. Ask a lot of questions and give them an idea of any additional issues they can help you with while your car is there. The dealer provides a nice waiting area with complimewntary cofffe/tea, TV, desktop PCs and Internet access. I highly recommend Hiley Audi/VW