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Hiley Automotive Group

(957 reviews)
Visit Hiley Automotive Group
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 5:30pm
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Sales Service
Monday 9:00am–7:00pm 7:00am–5:30pm
Tuesday 9:00am–7:00pm 7:00am–5:30pm
Wednesday 9:00am–7:00pm 7:00am–5:30pm
Thursday 9:00am–7:00pm 7:00am–5:30pm
Friday 9:00am–7:00pm 7:00am–5:30pm
Saturday 9:00am–6:00pm 7:00am–4:00pm
Sunday Closed Closed
2017 state dealer award
View 12 awards
2017 state dealer award 2015 state dealer award 2015 state dealer award 2015 state dealer award 2014 state dealer award 2014 state dealer award 2014 state dealer award 2013 state dealer award 2013 state dealer award 2013 state dealer award
2017 consumer dealer award 2015 consumer dealer award

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New (256) 850-0358 (256) 850-0358
Used (256) 850-0367 (256) 850-0367
Service (256) 850-7762 (256) 850-7762

Inventory

See all 541 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since June 2018.
If you're looking for a quality car dealership in HuntsvilleAL look no further than right here at Hiley Volkswagen of Huntsville. We strive to provide our customers in the greater Huntsville area with a terrific selection of new Volkswagen models and an ample assortment of pre-owned vehicles from Volkswagen and other top automakers around the world. We take great pride in providing our customers with such a wide selection of vehicles to help them find the vehicle of their dreams for the best possible prices and have them driving home in the vehicle they want at a price they deserve.
Drive to Decide

Service center

Phone number (256) 850-7762

Service hours

Monday
7:00am–5:30pm
Tuesday
7:00am–5:30pm
Wednesday
7:00am–5:30pm
Thursday
7:00am–5:30pm
Friday
7:00am–5:30pm
Saturday
7:00am–4:00pm
Sunday
Closed

Meet our employees

Reviews

(957 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Strong Recommend for Austin at Hiley Audi, he was great to work with. Austin made the transaction simple and transparent. The finance manager Josh and the GM Eric were both very easy and pleasant to work with. An all around positive experience. Thank you!

Strong Recommend for Austin at Hiley Audi, he was great to work with. Austin made the transaction simple and transparent. The finance manager Josh and the GM Eric were both very easy and pleasant to work with. An all around positive experience. Thank you!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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These people will lie and tell you anything. I was looking around on the internet and found what I am thinking of getting a 2023 Dodge Scat Pack Widebody and I noticed they had it as a Shelby Baja 10 of 50 under the first picture and a few more to make people think it was more desired vehicle. One of the sales team in texting told me this. I was texting with a few different people and they didn't want to answer the questions I had just for then to call me in the morning to go over details. I called them out and the last person came back the vehicle had been sold with a deposit. The engine compartment looked like it was a 15-20 year old car that had never been cleaned and it only had 6175 miles on it. I would not buy a toy car from these guys and this is why salesmen get a bad rap. Here is the really funny part was looking on the internet again tonight and that car from this dealer was the first one that popped up?

These people will lie and tell you anything. I was looking around on the internet and found what I am thinking of getting a 2023 Dodge Scat Pack Widebody and I noticed they had it as a Shelby Baja 10 of 50 under the first picture and a few more to make people think it was more desired vehicle. One of the sales team in texting told me this. I was texting with a few different people and they didn't want to answer the questions I had just for then to call me in the morning to go over details. I called them out and the last person came back the vehicle had been sold with a deposit. The engine compartment looked like it was a 15-20 year old car that had never been cleaned and it only had 6175 miles on it. I would not buy a toy car from these guys and this is why salesmen get a bad rap. Here is the really funny part was looking on the internet again tonight and that car from this dealer was the first one that popped up?

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Horrible business, I took my Tiguan in to get the rearview mirror parts that rotted off fixed, they never fix it correctly after three or four visits, countless emails and phone calls. It’s still not fixed. Don’t waste your time buying a car here if it breaks which it will, you will never get it fixed here.

Horrible business, I took my Tiguan in to get the rearview mirror parts that rotted off fixed, they never fix it correctly after three or four visits, countless emails and phone calls. It’s still not fixed. Don’t waste your time buying a car here if it breaks which it will, you will never get it fixed here.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Came in for service or repair
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After repeated emails from this dealership, I agreed to come and check out the car I was interested in buying. I got an email from Danielle confirming the 2:00 appointment I had requested. When I got there, I found out that Danielle was not there, so I made a 40 minute trip for nothing. I emailed her and her supervisor about it, but got no response, let alone an explanation or apology.

After repeated emails from this dealership, I agreed to come and check out the car I was interested in buying. I got an email from Danielle confirming the 2:00 appointment I had requested. When I got there, I found out that Danielle was not there, so I made a 40 minute trip for nothing. I emailed her and her supervisor about it, but got no response, let alone an explanation or apology.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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I would leave more stars if it was possible, my wife and I were searching for a new vehicle and thought we should check out Hiley Mazda of Huntsville and we met Alan Benefield he was very helpful and knowledgeable on all makes and models. He worked with us on several different models for a few days until we found the right one. If you are in the Huntsville area and looking to purchase a new or used vehicle, see Alan. we will definitely be back to Hiley The vehicle we purchased was actually at the VW dealership and we met with Sam Thomas in Finance he was another great person to work with, we really enjoyed working with him also.

I would leave more stars if it was possible, my wife and I were searching for a new vehicle and thought we should check out Hiley Mazda of Huntsville and we met Alan Benefield he was very helpful and knowledgeable on all makes and models. He worked with us on several different models for a few days until we found the right one. If you are in the Huntsville area and looking to purchase a new or used vehicle, see Alan. we will definitely be back to Hiley The vehicle we purchased was actually at the VW dealership and we met with Sam Thomas in Finance he was another great person to work with, we really enjoyed working with him also.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Sales listings for new cars from this dealership are bait and switch pricing. typical examples are marked at 10% of msrp

Sales listings for new cars from this dealership are bait and switch pricing. typical examples are marked at 10% of msrp

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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5 Stars across the board. Alan Benefield made my car buying experience as swift and painless as possible. Told him what I was looking for and he nailed it.

5 Stars across the board. Alan Benefield made my car buying experience as swift and painless as possible. Told him what I was looking for and he nailed it.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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I had a fantastic experience leasing my new Audi Q5e from Audi of Huntsville — all from out of state! Joel Wickizer and his sales team made the entire process smooth, easy, and stress-free. They handled everything perfectly, kept me updated, and delivered the car right on time in flawless condition. I couldn’t be happier with the service I received and would highly recommend Audi of Huntsville to anyone looking for a luxury car. Thanks again to Joel and the team!

I had a fantastic experience leasing my new Audi Q5e from Audi of Huntsville — all from out of state! Joel Wickizer and his sales team made the entire process smooth, easy, and stress-free. They handled everything perfectly, kept me updated, and delivered the car right on time in flawless condition. I couldn’t be happier with the service I received and would highly recommend Audi of Huntsville to anyone looking for a luxury car. Thanks again to Joel and the team!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Horrible experience. Fraud is the best place to describe this company. They will lie and steal.

Horrible experience. Fraud is the best place to describe this company. They will lie and steal.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Absolutely will NEVER recommend this dealership to anyone! I went to test drive a truck that was freshly traded, online said it had 101,348 miles but in reality it had 102,021. They also offered me $6,000 less for my trade than other dealerships had previously offered me, even though KBB said it was worth $23k at the minimum. This dealership is NOT in the business of actually wanting to sell cars.

Absolutely will NEVER recommend this dealership to anyone! I went to test drive a truck that was freshly traded, online said it had 101,348 miles but in reality it had 102,021. They also offered me $6,000 less for my trade than other dealerships had previously offered me, even though KBB said it was worth $23k at the minimum. This dealership is NOT in the business of actually wanting to sell cars.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a used car
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