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Phil Wright Autoplex

(1,896 reviews)
Visit Phil Wright Autoplex
Sales hours: 8:00am to 6:00pm
Service hours: 7:30am to 5:30pm
View all hours
Sales Service
Monday 8:00am–6:00pm 7:30am–5:30pm
Tuesday 8:00am–6:00pm 7:30am–5:30pm
Wednesday 8:00am–6:00pm 7:30am–5:30pm
Thursday 8:00am–6:00pm 7:30am–5:30pm
Friday 8:00am–6:00pm 7:30am–5:30pm
Saturday 9:00am–5:00pm Closed
Sunday Closed Closed
2025 state dealer award
View 9 awards
2025 state dealer award 2025 state dealer award 2024 state dealer award 2023 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2020 consumer dealer award
New (479) 668-4848 (479) 668-4848
Used (479) 668-4882 (479) 668-4882
Service (479) 763-3128 (479) 763-3128

Reviews

(1,896 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Phil Wright Autoplex from DealerRater.

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Great experience

Willing to help and satisfy the customers needs. Found what I was looking for and took the time to make sure I was satisfied with my purchase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great Car Buying Experience

Purchased two units within the past 3 months Great Price, Great Quality, Great Salesmen, Would buy again and highly recommend this dealership to anyone looking for a new or used auto, truck ect

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

transmission shift module replacement

Left HD 2500 for repair while gone on a 10 day trip. Diagnostics performed before I left. No phone calls or voice mail follow up. Pick up was not ready upon return, but scheduled in and repaired on day of my return AFTER my inquiry phone call.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

GREAT !

The service writer kept us informed of the progress of the work to be done and as soon as she found that it would take longer than expected , my Wife and I were offer the use of a loaner . The work was finished later in the day and since we had a loaner they decided to keep the car over nite so as to do a pressure test on the cooling system the following morning. We got our car back in the morning , everything checked out and we were on our way, great job done by the technition.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Phil Wright Autoplex

GREAT EXPERIENCE. Danny was very helpful and Joshua Johnson. Also, the F& I guy I think whose name is Patrick(?). Entire staff was very helpful. I would and will recommend Phil Wright Autoplex to my friends and family.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Satisfied

Friendly people. Good and quick service very satisfied they diagnosed the problem quickly got my car in explained the problem and got right to work

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Good job!!

Had lifters go down in my truck gave the dealership plenty of time they did a awesome job unit came back clean and working efficiently and properly

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Buying From Daniel L.

Awesome customer service before and after the deal. Great selection, great people. If you want to make a friend in the car business, go see the folks at Phil Wright in Russellville!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

best dealership I’ve come across

Great deals, great selection, extremely helpful, knowledgeable, Fast, easy, straightforward, friendly, and a great environment!!! literally just all around a great dealership! I would strongly recommend Phil Wright’s autoplex If anyone is looking for a new or used vehicle! After getting the run around at several other dealerships I went too, I was extremely happy and satisfied with my experience. I walked in and they had the vehicle I was interested in sitting there ready for a test drive, I walked out 45 minutes later a proud owner of a 2018 Silverado z71!! definitely will be back when it’s time for another vehicle! They definitely earned me as new customer!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, The Phil Wright Autoplex Team

Mostly good buying experience

Our buying experience was very good. Our sales person was very informative, helpful, and listened to our needs and helped us find the right car. He worked hard to find us discounts and rebates. The only negative to the experience was the hard sell on the warranties. I understand that you think that the extended warranty is a good value and want to explain that to your customers, but no means no. It means no the first time I say it and it still means no the fourth time I say it. I was beginning to get aggravated at his hounding. I’m just trying to honest. I’m not upset and I would return to buy another car but you don’t need to be so aggressive in selling the warranty packages.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Sincerely, The Phil Wright Autoplex Team