Reviews
Great experience
Willing to help and satisfy the customers needs. Found what I was looking for and took the time to make sure I was satisfied with my purchase.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Great Car Buying Experience
Purchased two units within the past 3 months Great Price, Great Quality, Great Salesmen, Would buy again and highly recommend this dealership to anyone looking for a new or used auto, truck ect
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
transmission shift module replacement
Left HD 2500 for repair while gone on a 10 day trip. Diagnostics performed before I left. No phone calls or voice mail follow up. Pick up was not ready upon return, but scheduled in and repaired on day of my return AFTER my inquiry phone call.
- Customer service 3.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
GREAT !
The service writer kept us informed of the progress of the work to be done and as soon as she found that it would take longer than expected , my Wife and I were offer the use of a loaner . The work was finished later in the day and since we had a loaner they decided to keep the car over nite so as to do a pressure test on the cooling system the following morning. We got our car back in the morning , everything checked out and we were on our way, great job done by the technition.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Phil Wright Autoplex
GREAT EXPERIENCE. Danny was very helpful and Joshua Johnson. Also, the F& I guy I think whose name is Patrick(?). Entire staff was very helpful. I would and will recommend Phil Wright Autoplex to my friends and family.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Satisfied
Friendly people. Good and quick service very satisfied they diagnosed the problem quickly got my car in explained the problem and got right to work
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Good job!!
Had lifters go down in my truck gave the dealership plenty of time they did a awesome job unit came back clean and working efficiently and properly
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Buying From Daniel L.
Awesome customer service before and after the deal. Great selection, great people. If you want to make a friend in the car business, go see the folks at Phil Wright in Russellville!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
best dealership I’ve come across
Great deals, great selection, extremely helpful, knowledgeable, Fast, easy, straightforward, friendly, and a great environment!!! literally just all around a great dealership! I would strongly recommend Phil Wright’s autoplex If anyone is looking for a new or used vehicle! After getting the run around at several other dealerships I went too, I was extremely happy and satisfied with my experience. I walked in and they had the vehicle I was interested in sitting there ready for a test drive, I walked out 45 minutes later a proud owner of a 2018 Silverado z71!! definitely will be back when it’s time for another vehicle! They definitely earned me as new customer!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, The Phil Wright Autoplex Team
Mostly good buying experience
Our buying experience was very good. Our sales person was very informative, helpful, and listened to our needs and helped us find the right car. He worked hard to find us discounts and rebates. The only negative to the experience was the hard sell on the warranties. I understand that you think that the extended warranty is a good value and want to explain that to your customers, but no means no. It means no the first time I say it and it still means no the fourth time I say it. I was beginning to get aggravated at his hounding. I’m just trying to honest. I’m not upset and I would return to buy another car but you don’t need to be so aggressive in selling the warranty packages.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Sincerely, The Phil Wright Autoplex Team