Reviews
Great service advisor
Went to dealership for potential brake problem during a camping trip. Service adviser was very helpful and everything checked out ok. They recommended additional services needed.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for giving us the opportunity to service your vehicle. I am happy to hear that everything went well for you. I will pass your feedback along to the team! Sincerely, The Phil Wright Autoplex Team
AWESOME EXPERIENCE
From salesmen to management to financing nothing but awesome. Hats off to Keith Holbrook , Adam , an Bobby Wells. Thanks to all for making Gracies day
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for taking the time to leave us this feedback. Your review gives us the opportunity to learn if we are delivering great customer service and I am glad that this was the case with you! Please let us know if we can help you with anything else, thanks! Sincerely, The Phil Wright Autoplex Team
First and last stop for used Buick.
Very pleasant experience. John David Jones was our Sales Consultant and was very professional and had a non-high pressure sales tactic approach. Sales manager was also very polite and upfront about the vehicle we had to wait awhile, due to our credit union and John was very accomandating the whole time. It was worth the drive and they had just the vehicle we wanted. Keep up the good work.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for the nice review! We really appreciate this feedback and I'll be certain to share your compliments with John and the rest of the staff. We pride ourselves on offering high-quality customer service, and I'm glad we were able to take care of you. It was our pleasure! Sincerely, The Phil Wright Autoplex Team
Found just the right vehicle.
After sitting down with the salesman and deciding just what we wanted. They worked very hard to find the right vehicle. Thank you guys very much.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, The Phil Wright Autoplex Team
Great customer service!
Josh genuinely cares about his customers. He listened and clarified the information I provided as to needing a vehicle. He then worked hard at placing me with just the right vehicle. He went above and beyond. I greatly appreciate Josh! I highly recommend!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your great review! We're glad to have Josh on our team and that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Phil Wright Autoplex Team
Oil change tire rotation
Grease all over the door seats outside of car. Hood steering wheel etc they cleaned it up but it never should have happened considering it was a brand new Denali Yukon XL
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
I am terribly sorry to hear about the negative impression you got during your recent visit at our dealership. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give me a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Sincerely, The Phil Wright Autoplex Team
Better buying experience than expected
From price to service and dealing with my concerns, I waked away with a new truck that I wanted at the right price. They went far abd above what I’ve experienced at past dealers. Highly recommended!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your review and business as a customer. It is our goal to provide every one of our customers with the kind of excellent service you described and we're glad we achieved that. Once again, we appreciate your business and hope you'll keep in touch for your future car needs. Sincerely, The Phil Wright Autoplex Team
Finally made a decision on a truck after many internet stops
Phil Wright was competing with Superior Chevrolet in Conway. Superior actually gave me a better price on a comparable Chevrolet model. We have purchased 5 Toyotas from Phil Wright. The GMC truck was what I had researched. Phil Wright Service Department has always treated us right in the past with our Toyota service work.
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team and we look forward to seeing you at our dealership in the future. Sincerely, The Phil Wright Autoplex Team
Great Experience
Blake went above and beyond, to make our shopping experience enjoyable. He got all the vehicles together for us so that it made the comparison of the different features easier and our decision that meet our needs.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
First and foremost, thank you for stopping by to leave this incredible review. Our staff prides itself on providing efficient and friendly service to every customer that comes to our dealership. I'm happy to see that your visit reflects these values and that Blake assisted you in such a detailed and customized manner. Give us a call if you have any further questions! Sincerely, The Phil Wright Autoplex Team
Good purchasing experience.
Camron Harris did a good job finding the car we wanted at the price we wanted. Overall it was a good experience in purchasing a vehicle. However it took longer than it should have to meet the financial manager and pay for the vehicle.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss them in greater detail. Sincerely, The Phil Wright Autoplex Team