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Bob Moore Chrysler Dodge Jeep RAM

(419 reviews)
2013 state dealer award
View 1 awards
2013 state dealer award

Reviews

(419 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Bob Moore Chrysler Dodge Jeep RAM from DealerRater.

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Mr. Holder in the service department always exceeds my...

Mr. Holder in the service department always exceeds my expectations. Yet hold true to their word and keep you up to date throughout the process

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thanks a million! We appreciate your business and your kind words. We hope we can help with your next new vehicle, too.

Chic is a great salesperson. She is so nice, transparent...

Chic is a great salesperson. She is so nice, transparent and godly. She has such a wonderful spirit. Not only is she is great human she helped my husband get the car he wanted and quickly. He is so happy and I am so happy the process at this dealership was quick and straight to the point.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thanks a million! We appreciate your business and your kind words. We hope we can help with your next new vehicle, too.

Always an excellent experience !!!! It was a great...

Always an excellent experience !!!! It was a great experience from the bay to the cashier. I will continue to bring my car back for my servicing needs.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

So nice to get a great comment. Everyone loves a compliment, but in these days of social media, they are more important than ever. Thank you so much.

Routine Maintenance

Service was completed efficiently. Wait was not too long. Facility was clean and lounge was comfortable. Staff was friendly and helpful. Cost was reasonable. .

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thanks for letting us know how we did, Tom!

Sales team was fast and professional. I was in and out in...

Sales team was fast and professional. I was in and out in an hour including test drives. Vehicles were priced under fair market value. As a bonus, they hire veterans.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

So nice to get a great comment. Everyone loves a compliment, but in these days of social media, they are more important than ever. Thank you so much.

Great staff to visit too buy new cars the are the are...

Great staff to visit too buy new cars the are the are great people to help you Thank you Marcus Costa sales manager hey work great jobs and Dave Hodge hey did good jobs with me ....

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Dealer response

Thank you for the feedback, Raafat! We are glad that our staff was able to give you such a positive experience.

1500 ram pickup

The service was good and they got it in-and-out and I fashion time. There are some things on the checklist I don't understand when they check it.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 4.0
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for the positive feedback Vinnie!

Poor follow up service

I purchased a used vehicle from here and it did not have all the floor mats. I called to get a replacement floor mat and they said they would not do this. The floor mats were all piled up in the back of the vehicle at the time of purchase and no mention was made a floor mat was missing. Our salesman and finance guy on the deal was awesome but the customer service after the sale is absolutely awful! We typically like to purchase from Bob Moore dealerships because of the customer service but I guess this is just another example of a car sales experience that fits the typical bill of crappy!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thanks for taking the time to leave your review. We're reviewing your recent service experience to understand how we could have done better and would like the chance to address your concerns. If you would like to continue discussing this and work towards a resolution, please feel to reach out to me. Respectfully, Scott Rigney, General Manager 405-720-4112

My Service Tech Aaron was wonderful listened to my...

My Service Tech Aaron was wonderful listened to my problem with my truck and quickly to care of the issue. Very grateful it was resolved !

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Dealer response

We're grateful you had a positive experience! Thank you for choosing Bob Moore Chrysler Jeep Dodge Ram.

Satisfied customer

Bob Moore's service department is excellent, quality work, informative every step of the process And for me the owner of only one car their shuttle service to and from home is greatly appreciated.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 4.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thanks for the kind words!