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Bob Moore Chrysler Dodge Jeep RAM

(419 reviews)
2013 state dealer award
View 1 awards
2013 state dealer award

Reviews

(419 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Bob Moore Chrysler Dodge Jeep RAM from DealerRater.

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Arrived around 9am on a Wed with no appt. Fast Lane...

Arrived around 9am on a Wed with no appt. Fast Lane service for oil change and headlight lamp replacement. Excellent first time service, and friendly

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Dealer response

We appreciate your business and your kind words. We hope you’ll trust us for your future vehicle service needs.

I went for a quick oil change. Left dirty

Had my car detailed. Went to get the Oul changed. They washed the car seeing it was totally clean and left water spots all over. I had to have it Washed again and towel dried.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair 3.0
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Bob Moore in OKC had a friendly staff especially my...

Bob Moore in OKC had a friendly staff especially my salesman very helpful, knowledgable, considerate and no pressure showed me exactly what I was looking for.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thanks for the kind words. We're grateful to have you as a customer.

I love working with Aaron in the service department. I...

I love working with Aaron in the service department. I took the Jeep in for regular maintenance today and they were very fast and efficient

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thanks for the kind words about our Service Department! We look forward to the next opportunity to serve you.

The experience I had at Bob Moore was great. The people...

The experience I had at Bob Moore was great. The people that work there take a lot of pride in their work and will make sure you get what you are looking for. Best time buying a new car I have had in my life. Thanks to everyone

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Wow, thanks for the great review! We were happy to help. We hope this means you'll tell your friends and family about us!

Nice job and kept my vehicle clean.

My Durango was in for an oil change. I was very pleased that the tech kept it clean inside and even checked the catch can.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We appreciate your business and your kind words. We hope you’ll trust us for your future vehicle service needs!

5 Star Service

Awesome service. I love doing business with Bob Moore Dodge Chrysler Jeep dealership. I have brought my last 4 cars from there. Everyone is always polite, professional and friendly. Everyone from sales to service are very caring and will make sure you are as comfortable as possible. Thank you to everyone.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thanks for the kind review. We truly appreciate you trusting us with your vehicles and look forward to the next opportunity to serve you!

bad sell

Bad experience. I asked three employees in this dealer. All of them said the car I want to buy is aviliable. And they invited me to test drive. Then When I arrived, they said they Can not find this car in their inventory. What an unprofessional dealer, they cheat consumers!There is no honesty.!!!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Dealer response

Warren, we appreciate you taking the time to give us your feedback. We would like the opportunity to address your concerns. Please reach out to us directly at (877) 885-3579 when you have a chance. Thank you, and we look forward to hearing from you.

Lucky

From the moment I pull up to this service entrance each time, there is a service writer ready to help. They make my waiting room experience bearable each visit by recognizing me and asking me if I need anything (i.e., anything to drink or a ride home), and keep me informed as to why I am waiting so long, if that is the case. And if my wait is at home they call me when the car is ready; not waiting for me to call them. The car always feels so much better when I drive it home. Okay, the bad news. Recently (June 2018) I was taking a long 3 day trip and needed to make sure my general maintenance (battery, tires, etc.) was in good shape. I received the usual wonderful service. However, on my trip, the radio did not turn on until I was near my destination. That was okay but it worried me that something was wrong and hoped I don't break down on the highway. When I returned home after my trip, my battery died 3 days later in my garage. Whew! Is there a way to check the battery life before a trip?

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Phyllis, we are glad we could help! If you have any further questions, please give us a call. We're always happy to help!

Poor Service

Arrived at the service department as soon as they opened (7a.m.) for the express lane oil change. Nothing express about it. Took an hour and a half for an oil change. That is only because I asked they pull my truck down so I could leave, and then miraculously my truck was done in 15 minutes. They had about 12 bays (some still empty) and I was the 6th or so car.... Should not have taken that long. It is either false advertising or poor management, either way something needs to be fixed. I will not go back. On a positive note my service advisor was friendly and professional.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.