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Bob Moore Chrysler Dodge Jeep RAM

(419 reviews)
2013 state dealer award
View 1 awards
2013 state dealer award

Reviews

(419 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Bob Moore Chrysler Dodge Jeep RAM from DealerRater.

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Terrence Brooks 06 Chrysler 300 Touring 3.5L

The service advisors were very nice and they welcomed me as if I purchased the car at that dealership. They seemed to care about that Chrysler 300, so Bob Moore Chrysler definitely has my business from here on out.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Terrence, thank you so much for the positive review! We look forward to your next visit! Take care!

Recall

Costumer service was good, but it took the the manchanics took there sweet time on servicing my recall. The gentleman who took my information down was super great.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great Service

Preparing for a trip. Good service and they were cooking hamburgers and we had lunch!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Michuel, we are so pleased you enjoyed your visit to Bob Moore Jeep Chrysler Dodge! We're looking forward to your next visit with us!

Farmer

I looked at vehicles that I was interested in then test drove some all while being assisted by a very knowledgeable salesman. Then he helped me find what was available. I picked the colors and size of truck I wanted he found it and we made the agreement. It was a very pleasant experience and treated in a very respectful & professional way!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Sherry, we really appreciate your feedback! We're looking forward to your next visit with us!

Rancher

I've bought lots of trucks and feel the Dodge Longhorns are my favorite. In all sizes, gas or diesel, They have met all my expectations weather for hard work or pleasure great trucks. The best team at this dealership to satisfy your wishes in purchase & care!! Will continue to come back where treated professionally , making it a pleasurable deal.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Sherry, thank you for taking the time to leave a review for us at Bob Moore Jeep Chrysler Dodge. We're happy we could meet your expectations!

Service Department

Their service department is excellent! I would definitely recommend them.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Steven Campbell, we are very happy we could provide you with a positive service experience! Thank you, and have a fantastic day!

Trending down toward average

I've enjoyed having my family's cars serviced by Bob Moore's Northwest Expressway center about eight years. There has been a significant number of personnel changes at the service desk. Although the service team remains professional and responsive, it seems that the service affability has trended downward toward just average. I noticed this during the past two visits. Before, the service team took time and explained the various options available and took interest in helping consumers maintain their vehicles and at the same time stay conscious. My family probably will remain occasional customers, but we're now listening more to friends' recommendation for service centers that go "above average."

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair 3.0
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Came in for service or repair
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Always Exceptional Service!

All of my vehicle service that I've had performed on my Jeep has been great. The service staff are thorough, efficient and helpful. I had a recall service performed last week and it was performed in less time than I had anticipated. David Holder and the entire service department are fantastic.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Thank you for the wonderful service review David!

PRESIDENT

VERY PROFESSIONAL - WILL USE ONLY YOUR FACILITY FOR PURCHASES AND REPAIR

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Jack, we are so pleased you enjoyed your visit to Bob Moore Jeep Chrysler Dodge! We're looking forward to your next visit with us!

Service review

Excellent service and very timely. Would recommend to anyone.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi James, we are very happy to have provided you with such a positive experience! We're looking forward to your next visit with us!