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Bob Moore Chrysler Dodge Jeep RAM

(419 reviews)
2013 state dealer award
View 1 awards
2013 state dealer award

Reviews

(419 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Bob Moore Chrysler Dodge Jeep RAM from DealerRater.

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Mr. and Mrs. Anita Ashmore

Anastasia was awesome while helping us with finding our truck. She was very helpful very knowable on her job. Went out of her way to help us.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Congratulations on your new truck! We're glad that Anastasia was so helpful! If you ever have additional questions or needs, please let us know! Safe travels!

Rude and unprofessional manager

The manager of the store cane to us and said, ?do you want the car or not? I am extremely busy and don?t have time for this.? (Price negotiation over $400) proceeded to tear the paperwork up in his hands before we were able to say another word and stormed off. He was extremely rude about his miscommunication with us. Will never recommend this dealership and will never give them a penny of my hard earned money. Worst experience EVER!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

We pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory. We would like the opportunity to address your concerns. Please reach out to us directly at (877) 885-3579 when you have a chance. Thank you, and we look forward to hearing from you.

phenomenal sevice!

This was my husband and my first time buying a car and we where very nervous, we have a young family- and it's scary when you think about the financial dept. your about to get yourself into. I prayed for guidance before each of our visits to different dealerships- we had been to several dealerships around the Oklahoma area- - and nothing ever fell into place... either the salesman wasn't genuine ( we had some try to double talk us) or just had a closed ear to what we wanted/needed. We walked into Bob Moore- Mr. Cecil wasted no time- he is very professional and honest. My heart felt at ease during the whole process- from selecting a car to payment plans. He listened to what we wanted, what we needed, and our worries.They made us feel like family and we left the dealership confident that we made good decisions. We are blessed to have had that experience with Bob Moore on NW. Expressway - all the associates I've come in contact with have exceptional customer service and integrity. David Holder and Benjamin Huntley- took care of my service visit like Champs!!! you guys are awesome! And believe me - anyone and everyone I know that is thinking and talking about buying a car- I am the first to give my testimony!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Treated me like family !!!

O.M.G. !!! RELAXED PROFESSIONAL ATMOSPHERE. I AM TELLING EVERYONE HOW GREAT THIS PLACE IS. I WILL BE A RETURN CUSTOMER .THANK YOU CECIL IN SALES AND Aaron IN SERVICE AND GUYS WHO TENTED MY WINDOWS FOR GOING THE EXTRA MILE TO MAKE ME HAPPY. EVERYONE HERE IS EXTREMELY NICE !!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We're glad you had such a wonderful experience with us! We'll be sure to let Cecil and Aaron know about your feedback and five stars! We are always more than happy to assist you if anything else comes up. Take care!

Always good service

We've taken our vehicles to this dealership for years, Aaron in Service has always done a great job for us. He know us and goes out of his way to be helpful every time!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

O.M.G. !!! THEY TREATED ME LIKE FAMILY !!!

I love the way they do business. they don't tell you what you want to hear, they tell you what you need to hear !!!. Older people tell you like it is. "I love it ". Relaxed and professional atmosphere !!!. Thank you Cecil in sales and Aaron in service and the guys who tented my windows went the extra mile to make me happy !!!.. I wish I could have gotten more for my trade but I know this is a business. I had to drive a loaner car for a few days that my warranty paid for and they put me in a new hot rod. I got lots of smiles in it. Thanks for letting me feel young again. I am a new loyal customer and will recommend you to everyone I know !!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Realist most professional dealership

Kevin is the realist guy on the planet. This dealership is the best i've had the pleasure of buying a vehicle from. Reasonable and honest. They work with you too and are flexible. Awesome 5+ stars. Will be going back in a few months to purchase another vehicle for my wife.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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Dealer response

Thank you for the positive review Tyler! We look forward to seeing you and your wife in a few months!

EXCELLENT SERVICE!! GREAT PEOPLE!!

Our sales associate Shane Romee was great! Before we knew it we were ready for a service and was referred to there service department. We have used MANY dealership service departments in the past however the professionalism & attention to details on our new car service was outstanding!! The service manager Jeff Gann & his crew took care of our problems!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Darrin, thank you for taking the time to leave a review for us at Bob Moore Jeep Chrysler Dodge. We're happy we could meet your expectations! We look forward to your next visit! Take care!

Quick, courteous, professional.

Staff was very helpful in answering any questions I had, and helped me find a model that had all of the options I wanted. Very professional and hard working staff!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Thanks for the 5 star review and wonderful feedback!

Recall on Dakota

Recall on my Dakota, passenger side airbag. In and out in an hour.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Walter, we are very happy we could provide you with a positive experience! We hope to see you soon!