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Bob Moore Chrysler Dodge Jeep RAM

(419 reviews)
2013 state dealer award
View 1 awards
2013 state dealer award

Reviews

(419 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Bob Moore Chrysler Dodge Jeep RAM from DealerRater.

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Fast and friendly service.

Fast and friendly service. I wouldn’t take my Jeep anywhere else. They don’t try to sell you what you don’t need.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Thank you! We appreciate your business and your kind words! We hope you’ll trust us for your vehicle's future service needs!

“Old School” insults

Sales department (Rachel and Shaila) was great. Finance, however, was annoying and disrespectful. Nathan in finance was nothing but a high pressure salesman who, in taking offense to my refusal of his extended warranty offerings, managed to insult me by noting my “old school” mindset. He’s the very definition of a used car salesman and the precise reason I won’t be returning to Bob Moore dealerships in the future. If they keep clowns like that around for 16 years that tells me all I need to know about the culture of Bob Moore Group.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hello Shane, Thank you for taking the time to leave this important feedback. I am sorry to hear that you had an unsatisfactory experience and would love to have your feedback on how we can better serve our customers. I would like to discuss the situation with you in more detail and can be reached at scott.rigney@bobmoore.com. Respectfully, G. Scott Rigney, General Manager

Aaron and Matt, service department reps are always

Aaron and Matt, service department reps are always pleasant, professional, informative and provide excellent customer service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to comment! We’re happy to pass along your comments to Aaron and Matt! Our job is to help you with what you want, and we’re glad to know we were successful!

Dakota triumphant. We love the new vehicle, thanks

Dakota was tireless in his efforts to make sure all was smoothly done. He’s an amazing young man who really shows his care for his customers who are now his friends. Allison and Billy Rogers

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for the kind comments, Allison! We’re happy to pass along your comments to Dakota! If you're ever in need of more help, please let us know!

Angie rocks!

Angie was our service manager and couldn't have provided better care. I had plenty of information during the replacement of our converter and worked hard to minimize the cost to us out the door. I couldn't say thank you enough.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for taking the time to comment, Jeff! We’re happy to pass along your comments to Angie and our service department! If you're ever in need of more help, please let us know!

Every single time I receive great service and above and

Every single time I receive great service and above and beyond courtesy and care. Phenomenal service department!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you! We appreciate your business and your kind words! We hope you’ll trust us for your vehicle's future service needs!

Very poor communication.

Very poor communication. Dropped vehicle off on the 19th, no one called me until the 27th. Called several times, and also texted, the day after vehicle was scheduled (22nd), never got a response to either. Service writer was very non-informative. No E.T.A. on completion once repairs were approved. I brought it in because inner fender had oil all over it, when I picked it up, still has oil all over it. Not impressed.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
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Pŕompt, dependable service, friendly staff, reasonable

Pŕompt, dependable service, friendly staff, reasonable rates. Service writer listened to and responded to my concerns.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

I have used Bob Moore Chrysler Dodge Jeep Ram for 22

I have used Bob Moore Chrysler Dodge Jeep Ram for 22 years. During that time, I have purchased two cars from them ad used their service department.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Everyone was kind and polite very professional,from the

Everyone was kind and polite very professional,from the salesman to the financial team.I actually witnessed the financial team fighting to make sure I was given the best deal possible, those guys were really on there job and I really appreciate them for well job done,again the hole staff was really generous to me and my wife ,thanks for having our interest first.I would definitely enjoy doing business with you all again and recommend any one that’s looking to buy that Bob Moore Chrysler dodge jeep in OKC is the place hands down!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Consumer response

Forgot there names the two financial guys that worked with me