Reviews
Great Services
Ed Gusa has helped us on many occasions and has always taken care of any problem we had. Thank you for assigning us to him.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Lynn, Thank you for taking the time to review David McDavid's Plano Lincoln. I am happy to hear Ed has taken excellent care of you and provided pleasant experiences every time you visit. If you have any questions or concerns, let us know. We look forward to seeing you again soon! Will Palasota General Manager
Review of 30000 mile checkup
I again had a very good service experience with a known and reliable service provider..
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Doug, Thank you for taking the time to review David McDavid's Plano Lincoln. I am happy to hear our team took excellent care of you and provided a pleasant experience for your 30K service. If you have any questions or concerns, let us know. We look forward to seeing you again soon! Will Palasota General Manager
Service
Great service, even washed the car. Thank you I'm sure we'll be back!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Johnna, Thank you for taking the time to review David McDavid's Plano Lincoln. I am happy to hear our team took excellent care of you and provided a pleasant experience. If you have any questions or concerns, let us know. We look forward to seeing you again soon! Will Palasota General Manager
Routine Oil Change
No specific comments on my experience during this routine visit.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
William, Thank you for taking the time to review David McDavid's Plano Lincoln. I am happy to hear our team took excellent care of you and provided a pleasant experience. If you have any questions or concerns, let us know. We look forward to seeing you again soon! Will Palasota General Manager
MKZ lease
I purchased a 2015 MKZ. The salesman paid very good attention to what I wanted and respected my financial constraints and was able to get a deal done. This is my second lease from David McDavid and I expect my next lease will be with David McDavid also.
- Customer service 4.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Robert, Thank you for taking the time to review David McDavid's Plano Lincoln. I am happy to hear our team took excellent care of you and provided a pleasant purchasing experience. I hope you enjoy your new MKZ. If you have any questions or concerns, let us know. We look forward to seeing you again soon! Will Palasota General Manager
MKZ Maintainance
The staff very helpful, and the service was both prompt and effective.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Robert, Thank you for taking the time to review David McDavid's Plano Lincoln. I am happy to hear our team took excellent care of you and provided a pleasant experience. If you have any questions or concerns, let us know. We look forward to seeing you again soon! Will Palasota General Manager
Great Service you can TRUST!
I bring my car to your dealership for 2 reasons: Lincoln Certified and Customer Service. It's important to me to know that the people working on my car know my car, how it works, and Lincoln parts. Coming to an authorized Lincoln dealer gives me that assurance. The other reason (and maybe even the biggest) is the level of Customer Service I receive when I bring my car in. I've had quite a bit of maintenance done on my 7 year old car over the last 6 months and I have had nothing but a positive experience dealing with one of your Asst. Sales Managers, Troy Adkinson. He explains everything very clearly to me, walks me through the diagnosis and service plan and helps me prioritize service in accordance with my budget and most immediate need. I never feel pushed or forced to have work done and trust that he gives me honest advice. I don't feel like he's trying to get me to spend my money on a bill of services, rather encourage me to do the things I need to have done and explain the benefits of the others and let me make the decision. I've not ever had a "car service guy" that I trusted, until Troy. I will continue to bring my car to David McDavid because I can trust that Troy will be honest and fair and know that the service will be done right and worth the money.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Kari, Thank you for taking the time to review David McDavid's Plano Lincoln. I am happy to hear our team took excellent care of you and provided a pleasant experience. It's even better to hear that our customer service is one of the main reasons you return. This lets me know that we are doing things right and I want to thank you for being a part of the McDavid Plano Lincoln family. If you have any questions or concerns, let us know. We look forward to seeing you again soon! Will Palasota General Manager
SURVEY RESPONSE
STEVE KULAS, MY REPRESENTATIVE, WAS VERY HELPFUL AND I WAS A VERY SATISFIED CUSTOMER.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Jacqueline, Thank you for taking the time to review David McDavid's Plano Lincoln. I am happy to hear Steve took excellent care of you and that you left a very satisfied customer. If you have any questions or concerns, let us know. We look forward to seeing you again soon! Will Palasota General Manager
State Inspection
We brought our Town Car in for the annual State Inspection. Richard was most helpful providing us with information for the new procedure that Texas has implemented for the inspection and registration of our vehicle. Super job!!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
James, Thank you for taking the time to review David McDavid's Plano Lincoln. I am happy to hear Richard took excellent care of your Town Car and provided a pleasant experience. If you have any questions or concerns, let us know. We look forward to seeing you again soon! Will Palasota General Manager
Great Service
Susana was great and very helpful! I would recommend anyone to this dealership!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Tristan, Thank you for taking the time to review David McDavid's Plano Lincoln. I am happy to hear Susana took excellent care of you and provided a pleasant experience. If you have any questions or concerns, let us know. We look forward to seeing you again soon! Will Palasota General Manager